Same number, same benefits, better deal. Upgrade on your network even if you haven't bought from us before. And with our Price Promise if your network offers you a better deal, we'll match it and pay your first monthly bill.**
If you find a cheaper deal than ours, we'll match it and pay your first monthly bill.**
7 days a week directly to you!
Get up to £260 for your old phone!
We can definitely help you with your upgrade. You don't need to have bought from us before.
We have the widest range of networks on the High Street. So you can compare more deals, to find the one that's right for you.
Some networks allow you to upgrade before your contract ends. We can only process early upgrades over the phone or in-store. Please use our store locator to find your nearest store.
Vodafone: 75 days before your contract end date
Below are a few common reasons why you might not have been able to upgrade:
You're trying to upgrade too early or have recently upgraded
Your details might not have been put in correctly or didn't match our records.
You might have an outstanding payment on your phone contract
You have a business account, which we can't upgrade online
Early upgrades can only be processed over the phone, or in-store
We need your details to check your eligibility date with your network. It's important you use all the details that you have associated with your phone contract.
If you are on EE, you will be asked for the bank account details that you have set up with your phone contract direct debit. This is a requirement from EE to verify that it is your phone contract.
Your details will not be shared with any third parties and we comply with the Data Protection Act 1998. We also use a server certificate to encrypt data transmissions and assure you of security.
* Calls may be recorded and/or monitored. Lines open Monday - Friday 8am - 10pm, Saturday - Sunday 8am - 8pm, Bank holidays 10am - 5pm