Everyone can upgrade with us

We can definitely help you with your upgrade. You don't need to have bought from us before. 

We have the widest range of networks on the High Street. So you can compare more deals, to find the one that's right for you.

Some networks allow you to upgrade before your contract ends. We can only process early upgrades over the phone or in-store. Please call us on 0800 049 6248* or use our store locator to find your nearest store. 

Vodafone: 75 days before your contract end date 

O2: 30 days before your contract end date

Use our online Upgrade Checker to find out if you're eligible for an upgrade.

We have a great range of SIM free and Pay as you go phones. If you buy a new phone, you'll be able to use your existing SIM until it's time for your upgrade. 

To make sure you don't miss your upgrade, sign up to our Upgrade Reminder Service and we'll contact you as soon as you can upgrade.

Below are a few common reasons why you might not have been able to upgrade: 

You're trying to upgrade too early or have recently upgraded 

Your details might not have been put in correctly or didn't match our records. You can try again, or give a member of our dedicated team a call on 0800 049 6248*

You might have an outstanding payment on your phone contract 

You have a business account, which we can't upgrade online 

Early upgrades can only be processed over the phone, or in-store 

If you need some help with your upgrade please give us a call us on 0800 049 6248*

We need your details to check your eligibility date with your network. It's important you use all the details that you have associated with your phone contract. 

If you are on EE, you will be asked for the bank account details that you have set up with your phone contract direct debit. This is a requirement from EE to verify that it is your phone contract. 

Your details will not be shared with any third parties and we comply with the Data Protection Act 1998. We also use a server certificate to encrypt data transmissions and assure you of security.

As of 2nd March 2015, only EE plans will be available for new and upgrading customers. This is due to EE taking over both networks, now operating under one brand. If you're an existing Orange or T-Mobile customer looking to upgrade, fear not, as your loyalty with them will not be affected, and will be transferred to EE. The same goes for customer service – EE will serve all existing Orange and T-Mobile customers. 

EE is the fastest and most widely available 4G network in the UK, which means that if you are to upgrade to 4G network you will be able to enjoy superfast internet speeds. We should also note that if you are a customer who does not have a 4G contract, you will be unaffected and will continue to receive the same great service.