As long as we receive your device in the condition you described, we'll pay you the price we quoted.
We'll send the agreed amount of cash straight to your bank account within 3 working days of receiving your device.
We're happy to take most types of phones and tablets. We even take damaged and non-working devices.
We pride ourselves on being environmentally friendly. We refurbish or recycle thousands of used devices each month.
We'll quote you a specific amount depending on your device and its condition. As long as your phone is in as described condition, we guarantee to pay the amount we quoted you, and won't suddenly drop the price for no reason.
Yes, our mobile phone recycling service takes all kinds of phones including iPhone, Samsung Galaxy, Sony Xperia and Nokia Lumia phones.
Take your unwanted phone to any one of our 800 stores and we'll transfer the cash onto your debit card immediately. Alternatively take advantage of our convenient online Trade-in service. Just select your phone from our Trade-in website, check you're happy with the valuation, and confirm your address. We'll send you a pre-paid envelope for you to send us your phone. When we've received it, we'll check it is in the condition you selected and process your payment the same day.
We can transfer money directly into your account within 3-5 working days, or send you a cheque in the post.
Yes. Even if your phone has a broken screen, superficial damage to the casing or doesn't turn on, we can still give you cash for it. We also recycle heavily damaged phones through our mobile phone recycling service.
Yes. We'll buy any phone or tablet even if you bought it somewhere else. Phones can be on any network too.
When you post your phone from any Post Office branch in our pre-paid sales pack you can track your device with the supplied tracking code.
Our sturdy packaging protects your phone in transit to ensure that we get the device in the same condition you sent it.
In the rare event that a phone is not received in "as described condition", we will offer to post it back to the sender, free of charge.
At Carphone Warehouse, we check our prices daily to ensure we match or beat the trade in price you get from EE, Three, O2, Vodafone & Mazuma. In the unlikely event you find a cheaper price at one of these competitors, we promise to match it. Terms and conditions apply*
*£181 average saving based on customers that purchased a new contract between 1st Jan 17- 31st May 17. For 56% of customers we were able to directly compare the total cost of ownership of the deal purchased from Carphone Warehouse vs. the network's (Vodafone or O2 or EE) published website price. Total cost of ownership is calculated by: monthly cost x 24 + upfront cost - any cashback. Matched tariffs are where minutes, texts and data are the same. Total matchable transactions in this period were 410,286. The total match rate between 1st Jan 2017 and 31st May 2017 was 56% (includes iD where there is no match). This breaks down to 73% for O2, 85% for Vodafone and 41% for EE. Excludes any deals with gifts or other promotions. Excludes any tariffs that we do not range or sell. View full terms and conditions here. View full terms and conditions here.
†† Networks may increase monthly price in line with Retail Price Index (RPI).
† Pay monthly savings based on upfront cost. Pay As You Go and SIM free savings on selected phones only. Minimum £10 top up on Pay As You Go phones required. Excludes all other promotions and free offers. Subject to credit check and min. 24 months contract. Due to fast moving nature of this market, all offers, prices and availability are subject to change. All information accurate at the time of publish. Data allowance only applies to use in the UK.
* £50 additional trade in value limited to 1 trade in per Google Pixel 2 purchased. Offer applies when you trade in any smartphone in store at Carphone Warehouse and purchase a Google Pixel 2 or Pixel 2 XL only. Your trade in phone must be intact and without any parts missing. The £50 trade in payment will be credited to you in full, as a separate transaction to your standard trade in payment. Available from 19thOctober until 15 November 2017. Subject to availability.
**At Carphone Warehouse, we check our prices daily to ensure we match or beat the trade in price you get from EE, Three, O2, Vodafone & Mazuma. In the unlikely event you find a cheaper price at one of these competitors, we promise to match it. The competitor’s price must be based on the equivalent condition of the phone, with the model identical to ours, and offered on the same terms. We will not match any additional or enhanced promotional offer beyond the normal trade in value available. We must be able to verify the competitor’s price and handset condition. We’ll match the price of an item, once we have inspected the condition of the handset. Offer only valid at the time of trading in your handset. Cannot be used with any other offer.