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    Switch mobile network

    There are loads of good reasons to switch your mobile network. It could be you’re looking for better coverage. Or maybe you want a plan that’s more affordable. Either way, it doesn’t have to be complicated. Below, we’ll run through everything you need to know, from the benefits of swapping to the steps you’ll need to take to make the switch.

    How do I change mobile network?

    Step 1: Check you’re eligible

    Before you kick start your switch, make sure you’re actually eligible. Most networks will let you switch at any time. But some might have specific conditions you’ll need to meet – especially if you’re still within your contract period.

    Step 2: Get a PAC or STAC code

    To switch networks and keep your number, you’ll need a PAC (Porting Authorisation Code) or STAC (Switch Authorisation Code). You can request these from your current network provider. The process is usually pretty straightforward and can be done online or over the phone. Just log in to your account or call customer service to get your code.

    Step 3: Choose your new network

    Research different networks to find the one that suits you best. Think about things like coverage, data allowances and customer service before you spend the cash.

    Step 4: Give the PAC/STAC code to your new network

    Once you have a PAC or STAC code, give it to your new network provider. They’ll handle the rest of the process, including transferring your number. This usually involves filling out a form or handing the code over online.

    Step 5: Activate your new SIM card

    Your new network will send you a new SIM card. Follow the instructions to activate it, and you’ll be all set to start using your new network with your existing number. This might involve popping the SIM card into your phone and following a few simple steps to get connected.

    How to change mobile network and keep the same number
    Switch mobile phone provider by text

    Having a new phone number can be a real hassle, which is why most people choose to keep their phone number when they switch network. You might think it would be a complicated process but it’s now streamlined and stress free.

    Switch mobile phone provider online

    Keeping your phone number when you change network is known as porting your number, and to do this you need a porting authorisation code - or PAC code. You give this code to your new provider and they handle the transfer of your number as well as the cancellation of the service from your current provider. This is normally scheduled for the next working day. Then all you have to do is check that your new SIM card or eSIM profile works, and that your number has ported across.

    Switch mobile phone provider over the phone

    If you’d prefer to get a new number when you switch network, instead of a PAC code, you need a STAC code - service termination authorisation code. The rest of the process for changing your number is the same as it is for switching phone network and keeping your number - except that you’ll have a new number at the end of it.

    How to cancel a phone contract?

    If you’re still within your contract period, you might be wondering how to cancel your phone contract. Well, wonder no more – here’s what you need to know…

    Can I cancel my phone contract early?

    Most networks offer early termination options. There could be fees involved though. Read through your contract and look out for any mention of early termination charges. If you’re lucky, certain networks might waive these fees if you’re switching to a new plan etc.

    To cancel your contract, you need to let your current network provider know in writing. You can usually do this over email or by filling out a form on their website. Make sure to keep a copy of your doc for your records. This’ll help in case there’s any future disputes or problems.

    Once your contract’s been cancelled, you can carry on with switching over to a new network. If you’ve got any outstanding charges still, you’ll need to pay them off before your account is fully closed. Your new network will then take things over.

    How much does it cost to cancel a phone contract?

    In most cases you’ll be expected to buy out your contract, meaning you’ll pay the total remainder of the contract. Therefore, the cost will depend on how much your monthly payments are and how far into the contract you are. If you’re lucky, you might be offered a discount.

    How do I cancel my phone contract without paying?

    If your contract was taken out online or over the phone, you have a 14-day ‘cooling-off’ period which allows you to cancel your phone contract without paying. This is not the case for contracts signed in store.

    What happens when a phone contract ends?

    Your service doesn’t just switch off. When a contract ends, you’ll just carry on with your old provider on the same tariff until you either cancel your phone contract or get an upgrade.

    What happens if I stop paying my phone contract?

    If you stop paying your phone contract, your account will go into arrears. This means your network could cut your phone off so you won’t be able to make or receive phone calls until payment is received.

    Why switch your mobile network?

    Better coverage

    This is usually one of the main reasons people decide to switch networks. Poor signal in your area can be a right pain. But switching to a network with better coverage can make a big difference. Check the coverage maps of different networks and find the one that works best for you.

    More affordable plans

    Switching networks can help you save some cash. A lot of networks regularly offer competitive new plans with lower prices and more flexible options. You might be able to find one with more data, better call rates and extra features, all at a lower cost. So, it’s worth having a look!

    Latest phone deals

    If you want to upgrade your phone, switching networks is a great chance to get the latest models at a discounted price. And speaking of offers, we’ve got loads of amazing mobile phone deals right here.

    Better customer service

    Some networks pride themselves on their excellent customer support – others, not so much. If you ever need help with your service, you want to make sure your network is always around for a chat. Look for networks with positive reviews and a reputation for sorting problems quickly and effectively.

    Switch mobile network FAQs

    Can I switch mobile networks?

    If you're out of contract, you’re eligible to switch mobile network without a charge. You can find out if you’re eligible and if any charges will apply, by texting INFO to 85075. If you're on Pay As You Go or a rolling contract, you are eligible to switch any time.

    How long does it take to switch networks?

    Switching networks usually takes about 7 days. During this time, your current service will work without a hitch until the switch is complete.

    Do I need to unlock my phone to change network?

    Yes, if you’re keeping your current phone, it’ll need to be unlocked to change network. Your current network provider should unlock your phone for free if you’re out of contract, but bear in mind it can take up to 10 days.

    Can I switch from contract to SIM-only?

    If your phone is still working and you want to keep it, switching to SIM-only could be ideal. You could save a lot of money, as you'll just be paying for calls and data rather than paying off a new handset.

    Can I switch from contract to Pay As You Go?

    If your contract's coming to an end, you may want to switch to Pay As You Go. This puts you in control of how much you're spending.

    Can I change my mobile provider mid-contract?

    You can cancel your phone contract mid-term, though the chances are you'll have to pay a termination fee - usually that means buying out the rest of your contract.

    How long does it take to switch phone networks?

    Once you've requested your PAC or STAC code, and passed this onto your new provider, they'll arrange for the switch to be completeed within one working day; however, this may take slightly longer. From April 2023, you will be able to select the day that the port goes through on.

    How long will I be without service when I switch networks?

    Your new network provider should aim to complete the switchover within one working day, however, this may take slightly longer. From April 2023, you will be able to select the day that the port goes through on.

    What should you do if you have a problem during the switch?

    If you have issues during the switch, get in touch with your new network provider for some help. They’ll be able to sort any problems for you and smooth out the transition. Most networks have special customer service teams that’ll give you a hand with all kinds of issues.

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