· We give you a 1-hour delivery window, so you don’t have to waste time waiting.
· We let you track your driver’s progress on a real-time map on your smartphone.
· If you’re not going to be in, you can choose another delivery option - like leaving the package with a neighbour or changing the delivery date.
Need more info? You’ll find lots of delivery FAQs near the bottom of this page.
|Order on:||Expected next day delivery date:||Expected weekend delivery date:|
|Mon 17th Dec by 9pm||Tues 18th Dec|
|Tues 18th Dec by 9pm||Weds 19th Dec|
|Weds 19th Dec by 9pm||Thurs 20th Dec|
|Thurs 20th Dec by 9pm||Fri 21st Dec|
|Fri 21st Dec by 9pm||Sat 22nd Dec||Sat 22rd/Sun 23rd Dec ( If specific services have been selected by online customers)|
|Sat 22nd Dec by 3pm||Mon 24th Dec||Sun 23rd Dec (If specific delivery services selected by online customers)|
|Sun 23rd Dec by 3pm||Thurs 27th Dec|
|Mon 24th Dec by 3pm||Thurs 27th Dec|
|Tues 25th Dec||Thurs 27th Dec|
|Weds 26th Dec by 3pm||Thurs 27th Dec|
|Thurs 27th Dec by 9pm||Fri 28th Dec|
|Fri 28th Dec by 9pm||Sat 29th Dec|
|Sat 29th Dec by 3pm||Mon 31st Dec||Sun 30th Dec (if specific services selected by online customers)|
|Sun 30th Dec by 3pm||Mon 31st Dec|
|Mon 31st Dec by 3pm||Weds 2nd Jan|
|Tues 1st Jan by 9pm||Weds 2nd Jan|
|Weds 2nd Jan by 9pm||Thurs 3rd Jan|
|Order on:||Deliver to store day:||Customer notiification when order arrives in store:|
|Monday||Anytime Tuesday (By store logistics)||YES - Email notification (SMS as of 25th Oct)|
|Tuesday||Anytime Wednesday (By store logistics)||YES - Email notification (SMS as of 25th Oct)|
|Wednesday||Anytime Thursday (By store logistics)||YES - Email notification (SMS as of 25th Oct)|
|Thursday||Anytime Friday (By store logistics)||YES - Email notification (SMS as of 25th Oct)|
|Friday||Anytime Saturday (By store logistics)||YES - Email notification (SMS as of 25th Oct)|
|Saturday||Anytime Monday (By DPD)||No - DPD comms removed to disable depot collection|
|Sunday||Anytime Monday (By DPD)||No - DPD comms removed to disable depot collection|
If you're not at home to collect a DPD delivery, they’ll leave a card. Call the number on the card to rearrange delivery.
If you don't call DPD, they'll try to deliver on the next working day. If you're still not there they’ll try for a third time, on the next working day. If the third delivery can’t be made, DPD will keep your order for 7 days, then return it to us. We’ll contact you to arrange re-delivery.
If you can't contact DPD, or if you have any issues, please call our team on 0845 601 0410.
If you know you won’t be in during the one-hour DPD delivery slot, you can text or email them to either a) leave your order with a neighbour b) collect it from a DPD depot or c) rearrange delivery.
If you’re not at home to collect a Royal Mail delivery, and it won't fit through your letterbox, they’ll leave a card.
You usually have seven days to arrange a re-delivery or pick up the order from your local depot. After this Royal Mail will return it to us (this can take up to 21 days.) We'll then try to get in touch with you to organise a new delivery.
If we can't contact you we'll refund you the same way you paid, unless you used cash – in which case we’ll give you a cheque.
If your order hasn’t been dispatched (we'll email you when it has), you can call us on 0800 049 6248 to cancel or change it.
If we've already sent your item, you might still be able to return or exchange it. Check out our returns and exc hanges page for more info.
If there's something wrong with your product, call us on 0370 111 6565. We'll let you know if you're eligible for a return, exchange or repair.
If you're eligible for a return or exchange, we’ll let you know the best way to send it back to us (usually by post).
If you exchange your item in store, and an exact replacement isn’t available, we’ll give you a similar one of the same value.
If you're eligible for a repair, you can find out more on our repairs page.
You can’t return or exchange the following items:
If you order a phone, Pay monthly SIM card, free gift or anything else over £50, you'll get FREE next day delivery from the DPD (UK) express parcel delivery service where possible.
All other orders will be delivered by Royal Mail and usually arrive within 2-3 business days.
If you order after 9pm on weekdays or 6pm on weekends, DPD will process your delivery the next working day e.g. order after 8pm Monday, it'll be processed Tuesday and you'll get it on Wednesday.
Please allow an additional day to your delivery date for all NI or the Channel islands addresses.
Your order may be delayed for a number of reasons e.g. stock shortages or credit check issues. If it’s delayed, we’ll phone or email you to keep you updated.