7 days a week on all to home orders Free next day delivery
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Flexible delivery options
Our delivery service is one of the most flexible around, because we understand everyone’s lives are different. Delivery is now available for FREE 7 days a week to fit your busy life!
- 1 hour delivery window, so you don’t have to waste time waiting.
- Track our drivers’ progress on a real-time map on your smartphone.
And if you’re not going to be in, we give alternative delivery options e.g. leaving the package with a neighbour or changing the delivery date.
For more info, check out our delivery FAQs below.
FREE delivery 7 days a week
- Free next day delivery is available 7 days a week via DPD (UK).
- DPD will text you on the delivery day to confirm your one-hour time slot between 7.30am-7.30pm (this service is unavailable in certain remote locations).
- If you order a phone, contract SIM card or anything else over £50 When you place an order before 9PM on weekdays (Mon-Fri) or 6pm on weekends (Sat-Sun), we can deliver it for free the next day - and now you can even select FREE Saturday and Sunday delivery! If you order after these hours, it will be processed the next working day.
Weekend delivery (Saturday and Sunday)
- If DPD (UK) is delivering your order, you can request a Saturday or Sunday delivery.
- Weekend delivery times are between 7.30am - 7.30pm.
- Saturday and Sunday delivery service is not available for the Channel Islands.
Choose your delivery day
- If DPD (UK) is delivering your order, you can nominate any day for delivery - including weekends, up to two weeks in advance.
Click & collect
- Our click and collect service lets you pay online or over the phone, and collect your order from a Carphone Warehouse or Currys PC World store. You can also pick up your Currys PC World order from us.
- If your order is being delivered to the store by DPD, you'll be e-mailed with a tracking number.
- If Carphone Warehouse is delivering your order, the store will notify you when its ready for collection.
- To avoid a wasted journey, please call your chosen store before you visit to check your delivery has arrived.
- To collect your order, visit the store with your order details and the card that you paid with.
- To make it easier, you can can now pick up selected orders you place at Currys PC World from a Carphone Warehouse near you. This service is free, convenient and fast to set up. Find out more.
Useful information
Frequently asked questions
All phones, Pay monthly SIM cards, free gifts and anything else over £50 will be delivered by DPD.
All non-handsets under £50 will be sent by Royal Mail first class post.
If you're not at home to collect a DPD delivery, they’ll leave a card. Call the number on the card to rearrange delivery.
If you don't call DPD, they'll try to deliver on the next working day. If you're still not there they’ll try for a third time, on the next working day. If the third delivery can’t be made, DPD will keep your order for 7 days, then return it to us. We’ll contact you to arrange re-delivery.
If you can't contact DPD, or if you have any issues, please call our team on 0845 601 0410.
If you know you won’t be in during the one-hour DPD delivery slot, you can text or email them to either a) leave your order with a neighbour b) collect it from a DPD depot or c) rearrange delivery.
If you’re not at home to collect a Royal Mail delivery, and it won't fit through your letterbox, they’ll leave a card.
You usually have seven days to arrange a re-delivery or pick up the order from your local depot. After this Royal Mail will return it to us (this can take up to 21 days.) We'll then try to get in touch with you to organise a new delivery.
If we can't contact you we'll refund you the same way you paid, unless you used cash – in which case we’ll give you a cheque.
If your order hasn’t been dispatched (we'll email you when it has), you can call us on 0800 049 6248 to cancel or change it.
If we've already sent your item, you might still be able to return or exchange it. Check out our returns and exc hanges page for more info.
If there's something wrong with your product, call us on 0370 111 6565. We'll let you know if you're eligible for a return, exchange or repair.
If you're eligible for a return or exchange, we’ll let you know the best way to send it back to us (usually by post).
If you exchange your item in store, and an exact replacement isn’t available, we’ll give you a similar one of the same value.
If you're eligible for a repair, you can find out more on our repairs page.
You can return or exchange most products bought online or over the phone within 14 days. For more information, please see our returns policy
You can’t return or exchange the following items:
- Top-ups bought instore, online, or by phone.
- Downloads and apps.
- All headphones (for hygiene reasons).
- Early upgrade Pay monthly phones.
Check what condition your products need to be in to qualify for a return or exchange.
If you order a phone, Pay monthly SIM card, free gift or anything else over £50, you'll get FREE next day delivery from the DPD (UK) express parcel delivery service where possible.
All other orders will be delivered by Royal Mail and usually arrive within 2-3 business days.
If you order after 9pm on weekdays or 6pm on weekends, DPD will process your delivery the next working day e.g. order after 8pm Monday, it'll be processed Tuesday and you'll get it on Wednesday.
Please allow an additional day to your delivery date for all NI or the Channel islands addresses.
Yes, subject to your location, and the items in your Currys PC World order, you can pick it up from a Carphone Warehouse store near you. Find out more
Your order may be delayed for a number of reasons e.g. stock shortages or credit check issues. If it’s delayed, we’ll phone or email you to keep you updated.
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The Carphone Warehouse Ltd is authorised and regulated by the Financial Conduct Authority. Registered Office: 1 Portal Way, London W3 6RS, Registered in England No. 2142673. © Dixons Carphone PLC 2017