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    Help and SupportPhone Insurance

    Mobile Insurance

    If you have a Carphone Warehouse or Currys Mobile Insurance policy, here you find information about how to claim, cancel and complain.

    FAQ'S

    How do I buy Mobile Insurance from Carphone Warehouse?

    We offer Currys Mobile Insurance for selected handsets purchased from Carphone Warehouse up to 30 days after purchase. You can add either Currys Mobile Insurance Complete or Currys Mobile Insurance Lite to your order when purchasing selected mobiles on www.carphonewarehouse.com. For further information on our Mobile Insurance policies or to add cover to your mobile please call us on 0800 049 0221 Mon-Fri: 8am-8pm Sat: 9am-6pm Sun: 10am-5pm^


    You can downgrade your cover from Mobile Insurance Complete to Mobile Insurance Lite at any time. Call us on 0800 049 0221 Mon-Fri: 8am-8pm Sat: 9am-6pm Sun: 10am-5pm^ to do this. The cost of your insurance will depend on level of cover and type of mobile, visit mobile insurance to see what kind of policies we offer.


    Ask us about policy discounts that may be available to you when you purchase two or more Mobile Insurance Complete policies at the same time. Simply call one of our experts on 0800 049 0221 Mon-Fri: 8am-8pm Sat: 9am-6pm Sun: 10am-5pm^

    How do I make a complaint about my Mobile Insurance policy?

    If you're not happy for any reason, we want to know. First of all, let us say sorry. We’ll do our best to put things right for you, and this page will point you in the right direction.


    What to do if you're not happy:


    There are four ways to make a complaint:

    • Register or login to your online account to make a complaint.
    • Write us a letter including your name, date of birth, address and the policy number shown on your Certificate of Insurance. Send it to: Currys Insurance PO Box 194 Cramlington NE23 0DA
    • Call us on 0800 049 0221, Mon-Fri: 8am - 8pm, Sat: 9am - 6pm, Sun: 10am-5pm^
    • Visit your local Currys store

    How do I make a Mobile Insurance claim?

    If you have a problem with your mobile, bring it into any Currys store. We're often able to sort out common problems there and then.


    If you do need to make an insurance claim, you can either:

    • Visit your local Currys store
    • Call us on 0800 049 0221, Mon-Fri: 8am - 8pm, Sat: 9am - 6pm, Sun: 10am-5pm^
    • Register or login to your online account to make a claim.
      When you make a claim, we'll need your name, date of birth, address and the policy number on your Certificate of Insurance, so please have these ready.

    How do I cancel my Mobile Insurance policy?

    If you want to cancel your Mobile Insurance Complete or Mobile Insurance Lite policy, we're sad to see you go - but get in touch below and we'll get it sorted.


    • Register or login to your online account to cancel your policy online
    • Call us on 0800 049 0221, Mon-Fri: 8am - 8pm, Sat: 9am - 6pm, Sun: 10am-5pm^

    How do I change my payment or personal details for my Mobile Insurance policy?

    To change your personal details contact us using our change of details form. Please note: We are only able to change the name on your policy if one of the following applies:


    • Change of name following marriage/divorce
    • Change of name via deed poll.


    Please visit your local Currys store with proof of your name change.


    To change your payment details please call us on Call us on 0800 049 0221, Mon-Fri: 8am - 8pm, Sat: 9am - 6pm, Sun: 10am-5pm^

    I need additional support/help in managing my insurance policy, what should I do?

    If you need additional support/help managing your insurance policy due to a disability, physical or mental illness, or because your circumstances have changed, we will happily tailor our service to support your needs where possible.


    For more details on what support we offer online, please click here.


    Alternatively, please contact us on 0800 049 0221, or in writing either via our website or by letter addressed to Currys Customer Experience Team, PO Box 194, Cramlington, NE23 0DA.

    What is my IMEI number and how do I find it?

    IMEI stands for International Mobile Equipment Identity. It's a unique number given to every phone and is used to identify it from other phones - just like a number plate for your device. IMEI numbers are usually 15 to 17 digits long.


    You can find your IMEI number by calling #06# from your phone (your phone won't actually make a call and you won't be charged).


    Additionally, on most devices, the IMEI number will be printed in small letters on a sticker underneath the battery. For more info about finding your IMEI, check your manufacturer's user manual

    ^ Calls to 0800 numbers are free from any UK line including a mobile. Calls may be recorded and/or monitored. Prices of calls to either number will incur roaming charges if calling from abroad. Check with your operator for details.

    Sitemap | Terms & conditions

    Carphone Warehouse is a trading name of Currys Retail Limited. Registered Office: 1 Portal Way, London W3 6RS. Registered in England No. 2142673. © 1995-2024 Currys PLC

    © Currys insurance policies are underwritten by Aviva Insurance Limited and arranged and administered by Currys Retail Limited. Aviva Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Aviva is regulated in relation to the product and post-sale activities, including complaints, claims and administration

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