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Need help placing an order?
Contact our sales teams:
0330 678 1447
Opening hours:
• Monday to Friday: 9AM - 7PM
• Saturday: 9AM - 5:30PM
Already placed order? Find help and support here:
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· We give you a 1-hour delivery window, so you don’t have to waste time waiting.
· We let you track your driver’s progress on a real-time map on your smartphone.
Need more info? You’ll find lots of delivery FAQs near the bottom of this page.
If you have changed your mind you can return a phone that you purchased in store if it is under 21 days old and unopened.
Just pop in to store and our helpful colleagues will assist you. Within 30 days of purchase or delivery, you may return a faulty item for an exchange or refund. Within the item's guarantee period (normally 12 months from purchase), we may offer you a prompt repair service. We do not cover faults caused by accident, neglect, misuse or normal wear and tear.
Pay monthly phones purchased in stores vary by network: generally iD contacts can be changed or cancelled within 14 days, while Vodafone contracts cannot. These terms are subject to change, so please discuss with our helpful colleagues in-store.
Order by 23rd December for Christmas Delivery.
All phones, Pay monthly SIM cards, free gifts and anything else over £50 will be delivered by DPD.
All non-handsets under £50 will be sent by Royal Mail first class post.
If you're not at home to collect a DPD delivery, they’ll leave a card. Call the number on the card to rearrange delivery.
If you don't call DPD, they'll try to deliver on the next working day. If you're still not there they’ll try for a third time, on the next working day. If the third delivery can’t be made, DPD will keep your order for 7 days, then return it to us. We’ll contact you to arrange re-delivery.
If you can't contact DPD, or if you have any issues, please call our team on 0845 601 0410.
If you know you won’t be in during the one-hour DPD delivery slot, you can text or email them to either a) collect if from a DPD depot or b) rearrange the delivery.
If you’re not at home to collect a Royal Mail delivery, and it won't fit through your letterbox, they’ll leave a card.
You usually have seven days to arrange a re-delivery or pick up the order from your local depot. After this Royal Mail will return it to us (this can take up to 21 days.) We'll then try to get in touch with you to organise a new delivery.
If we can't contact you we'll refund you the same way you paid, unless you used cash – in which case we’ll give you a cheque.
If your order hasn’t been dispatched (we'll email you when it has), you can call us on 0800 049 6248 to cancel or change it.
If we've already sent your item, you might still be able to return or exchange it. Check out our returns and exc hanges page for more info.
If there's something wrong with your product, call us on 0370 111 6565. We'll let you know if you're eligible for a return, exchange or repair.
If you're eligible for a return or exchange, we’ll let you know the best way to send it back to us (usually by post).
If you exchange your item in store, and an exact replacement isn’t available, we’ll give you a similar one of the same value.
If you're eligible for a repair, you can find out more on our repairs page.
You can return or exchange most products bought online or over the phone within 14 days.
For more information, please see our returns policy
* Pay as you go, SIM-free phones, & SIM-free /PAYG Tablets
You can’t return or exchange the following items:
Check what condition your products need to be in to qualify for a return or exchange.
If you order a phone, Pay monthly SIM card, free gift or anything else over £50, you'll get FREE next day delivery from the DPD (UK) express parcel delivery service where possible.
All other orders will be delivered by Royal Mail and usually arrive within 2-3 business days.
If you order after 8pm on weekdays or 6pm on weekends, DPD will process your delivery the next working day e.g. order after 8pm Monday, it'll be processed Tuesday and you'll get it on Wednesday.
Please allow an additional day to your delivery date for all NI or the Channel islands addresses.
Once you've finished shopping on carphonewarehouse.com and have everything you want in your basket, continue to the checkout and choose the Click & Collect option. Next, choose your preferred collection location. There are more than 250 Currys stores nationwide - yes, really - so finding a collection point close to you should be a piece of cake!
Find out more about Click & CollectYour order may be delayed for a number of reasons e.g. stock shortages or credit check issues. If it’s delayed, we’ll phone or email you to keep you updated.
Carphone Warehouse is a trading name of Currys Retail Limited. Registered Office: 1 Portal Way, London W3 6RS. Registered in England No. 2142673. © 1995-2024 Currys PLC
© Currys insurance policies are underwritten by Aviva Insurance Limited and arranged and administered by Currys Retail Limited. Aviva Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Aviva is regulated in relation to the product and post-sale activities, including complaints, claims and administration
