How to return your item

• How do I return or exchange an item I bought in-store?

  Easy - just pop into any Currys store and speak to one of our friendly team members.

  
  

  You’ll need to bring:

  • Your item in its original condition (and original packaging, if possible)
  • Everything that came with the item (charger, manual, accessories)
  • Proof of purchase (if you don’t have this, your transaction number is fine - you’ll find this on the upper right-hand corner of your invoice)
  • Any free gifts that came with your item

  
  

  Find your nearest Currys store.

• How do I return or exchange an item by post?

  If you need to return an item but can’t make it down to your local Currys store, no problem - it’s super easy to return it by post. Plus, it’s free!

  
  

  Just follow these simple steps:

  • Give us a call on 0370 111 6565 and check whether you’re eligible for a return.
  • If you are, we’ll get a return label sent to you by email
  • Print your label, attach it to your parcel, and take it to any DPD pickup shop within 14 days (it’s free!)

  
  

  We’ll send you two confirmation emails - one when your item’s on its way to us, and another to confirm it’s reached us safe and sound.

  
  

  Make sure you include:

  • Your full name and address, including postcode
  • Your item in its original condition (and original packaging, if possible)
  • Everything that came with the item (charger, manual, accessories)
  • Proof of purchase (if you don’t have this, your transaction number is fine - you’ll find this on the upper right-hand corner of your invoice)
  • Any free gifts that came with your item (unless you’re exchanging it)

  
  

  There’s no need to send us the SIM card if you’re exchanging a phone, as you’ll need to put it in your new phone.

  
  

  For exchanges, we’ll send you a replacement once we’ve received your original item.

• How do I return or exchange an item if I’m overseas?

  If you’ve bought an item from us, taken it overseas and want to return or exchange it, call us on 0370 111 6565 to check your options first.

  
  

  We don’t cover postage for international returns unless your item’s faulty, so you’ll need to cover the cost of shipping, duty and tax (where applicable). If you’re sending back a faulty item, we can only refund the cost of a standard UK postal service.

  
  

  Make sure to follow your chosen carrier’s guidelines when posting an item back to us, so it gets here safe and sound.

• How do I return or exchange my SIM card?

  You don’t need to return your SIM card (woohoo!) so here’s what to do with it.

  
  

  If you’re exchanging something or returning an upgrade device:

  • Keep your SIM card at home in a safe place. You might want to use it in your new phone.

  
  

  If you’re returning a pay monthly phone:

  • It’s best to destroy the SIM card once you’ve returned the phone.

  
  

  If you’re returning a pay as you go phone:

  • We don’t need the SIM card, so make sure you use up all the credit on it.

• What condition should my items be in when I return or exchange them?

  If you’d like to return or exchange your item, we’ll need:

  • Your item in its original condition (and original packaging, if possible)
  • Everything that came with the item (charger, manual, accessories)
  • Proof of purchase
  • Any free gifts that came with your item

  
  

  Returning or exchanging an iPhone:

  • Please make sure to switch off ‘Find my iPhone’ before you give the phone back to us. If it’s still on, we won’t be able to process your return.

  
  

  Returning or exchanging a mobile phone

  • It’s fine if you’ve turned the phone on and tried it out, but it’s best not to save anything to the phone until you’re sure you want to keep it.

  
  

  Returning or exchanging a SIM card

  
  

  You don’t need to return your SIM card (woohoo!) so here’s what to do with it.

  • If you’re exchanging something or returning an upgrade device:

  Keep your SIM card at home in a safe place. You might want to use it in your new phone.

  • If you’re returning a pay monthly phone:

  It’s best to destroy the SIM card once you’ve returned the phone.

  • If you’re returning a pay as you go phone:

  
  

  We don’t need the SIM card back, so make sure you use up all the credit on it.

  
  

  Personal data

  • Before you return your device, make sure to remove any personal data. This includes photos, contacts or saved information. Once it’s returned, you won’t be able to get that data back, so it’s best to remove it first.