If you’ve made 24 payments on your lease agreement you could be eligible1 to upgrade!
Haven’t made 24 payments? You can upgrade early any time after your 12th payment and pay an early upgrade fee2 directly to ThinkSmart.
To be eligible to upgrade, you will need to:
Don’t want to upgrade? If you’ve made 24 payments, you can choose to:
Full terms & conditions can be found in your ThinkSmart hire agreement.
The good news is that you don’t need to do anything to retain the leased smartphone! You don’t even need to tell us, we’ll sort everything out in the background and automatically stop your payments once the additional 4 payments have been made.
If you have made 24 lease payments, you may be eligible to end your lease by returning the leased smartphone back to us provided it’s in good condition.
Visit one of our stores where we will check the condition of the existing leased smartphone before taking it back which ends the lease agreement.
We recommend backing up the data on the phone before returning it, alternatively ask our colleagues in store about the data transfer service we offer.
For leased Apple smartphones, please also remember to turn off ‘Find my iPhone’ before handing the phone back to us.
|Make & Model||Cash Price||Admin Fee||Monthly Cost||Total Paid|
|Apple iPhone X 64GB||£959||£49.99||£42.99||£1,129.75|
|Apple iPhone X 256GB||£1,109||£49.99||£48.99||£1,321.75|
|Apple iPhone 8 64GB||£659||£49.99||£29.99||£769.75|
|Apple iPhone 8 Plus 64GB||£759||£49.99||£33.99||£865.75|
|Apple iPhone 8 256GB||£809||£49.99||£38.99||£913.75|
|Apple iPhone 8 Plus 256GB||£909||£49.99||£39.99||£1,009.75|
|Apple iPhone 7 32GB||£549||£49.99||£24.99||£649.75|
|Apple iPhone 7 128GB||£639||£49.99||£28.99||£745.75|
|Apple iPhone 7 256GB||£759||£49.99||£32.99||£841.75|
|Apple iPhone 7 Plus 32GB||£649||£49.99||£28.99||£745.75|
|Apple iPhone 7 Plus 128GB||£749||£49.99||£32.99||£841.75|
|Apple iPhone 7 Plus 256GB||£878||£49.99||£36.99||£937.75|
|Make & Model||Cash Price||Admin Fee||Monthly Cost||Total Paid|
|Samsung Galaxy S9||£739||£49.99||£32.99||£841.75|
|Samsung Galaxy S9+||£869||£49.99||£36.99||£937.75|
|Samsung Galaxy Note8||£799||£49.99||£36.99||£937.75|
|Google Pixel 2 XL 128GB||£729||£49.99||£31.99||£961.75|
|Google Pixel 2 XL 64GB||£629||£49.99||£27.99||£865.75|
|Google Pixel 2 128GB||£729||£49.99||£31.99||£817.75|
|Google Pixel 2 64GB||£629||£49.99||£27.99||£721.75|
Carphone Warehouse’s Flexible Leasing is financed through a company called ThinkSmart, meaning they own the smartphone. This means it’s your responsibility to return the smartphone in good working condition and protect it from loss, theft or damage.
If you fall behind with payments, you won’t be able to switch after 12 months and you’ll be liable for any late payment fees. This may have an effect on your credit rating.
Carphone Warehouse operates a 14-day change of mind policy, subject to the smartphone being returned, unused and unopened.
The minimum agreement is 24 months.
After 12 months, you might have the flexibility to switch to a new smartphone. This option to switch isn’t guaranteed, and is subject to our consent and certain criteria. You’ll have to sign up for a new agreement with a £49.99 admin fee. You’ll also need to return the original handset and pay an early upgrade fee. The upgrade fee won’t be more than the value of any unpaid lease payments in the minimum hire period.
The Admin Fee is for the services Carphone Warehouse supply including sales consultants, administration and complaints management. The Admin Fee is not related to the Hire Agreement. The Admin Fee is payable separately to Carphone Warehouse.
After 24 months you can choose to make 4 additional rental payments and retain use of the phone for the rest of its remaining useful life (being a further 10 years)
For each handset you will need to apply for a new Flexible Leasing agreement.
Currently Flexible Leasing is available on selected Apple, Samsung, Google and Sony smartphones.
The lease provider is ThinkSmart, which is a trading name of RentSmart Limited. RentSmart Limited is authorised and regulated by the Financial Conduct Authority.
After your 12th payment, you can upgrade whenever you want (subject to ThinkSmarts consent, ThinkSmarts lending criteria and the condition of the smartphone which is being returned). You can get your early upgrade fee by calling ThinkSmart on 0161 333 2495. Please note opening hours are 9am – 5pm Monday to Saturday.
If you aren’t accepted for a new lease, you will not be able to proceed with the upgrade. Your existing lease will continue.
If your handset is not in good condition then you will need to get it repaired before you return the handset back to the store.
The original handset must be returned back to the store if you wish to upgrade to a new handset.
Yes, our Team Knowhow Mobile Complete Insurance is available either when you take out Flexible Leasing or within the first 30 days.
TERMS & CONDITIONS;
You must be 18 years old, have been a UK resident for a minimum of two years. Other eligibility criteria will apply.
*At Carphone Warehouse, we check our prices daily to ensure we match or beat the trade in price you get from EE, Three, O2, Vodafone & Mazuma. In the unlikely event you find a cheaper price at one of these competitors, we promise to match it. The competitor’s price must be based on the equivalent condition of the phone, with the model identical to ours, and offered on the same terms. We will not match any additional or enhanced promotional offer beyond the normal trade in value available. We must be able to verify the competitor’s price and handset condition. We’ll match the price of an item, once we have inspected the condition of the handset. Offer only valid at the time of trading in your handset. Cannot be used with any other offer.
* Example iPhone 8 64GB. £14.99 per month or £169.99 annual premium, £60 excess. Insurance value depends on handset selected and can be higher than the advertised rate. Team Knowhow insurance policies are underwritten by Aviva Insurance Limited and arranged and administered by The Carphone Warehouse Limited (CPW).
*The Admin Fee is for the services Carphone Warehouse supply including sales consultants, administration and complaints management. The Admin Fee is not related to the Hire Agreement. The Admin Fee is payable separately to Carphone Warehouse. For transparency it has been included in the example costs.
*You can choose to make 4 additional rental payments and retain use of the phone for the rest of its remaining useful life (being a further 10 years).
1 - This option isn’t guaranteed and is subject to ThinkSmart’s consent, ThinkSmart’s lending criteria and the condition of the smartphone which is being returned.
2 - The early upgrade fee is valid until the end of the calendar month, or until your next direct debit payment (whichever comes first). If you choose to upgrade at a later date, the upgrade fee will be recalculated. For more information please call ThinkSmart on 0161 333 2495.
3 - The Smartphone must be able to be switched on, not subject to liquid damage and not have a cracked screen. Further details can be found on your ThinkSmart Hire Agreement T&C’s
4 - Subject to a credit check with ThinkSmart
5 - You can choose to make four (4) additional monthly lease payments and retain use of the smartphone for the rest of its remaining useful life (being a further 10 years).