Leasing Upgrade
Ready for an upgrade?
You can upgrade any time after your 12th payment by paying an early upgrade fee directly to ThinkSmart.
To be eligible1 to upgrade you will need to:
- 1. Return the current smartphone in good condition2
- 2. Take out a 24 month lease on a new smartphone
- 3. Pay a £49.99 admin fee separately to Carphone Warehouse
- 4. Pay an early upgrade fee directly to ThinkSmart
Alternatively, after your 24th payment you will be contacted about your options which are:
- 1. Upgrade without paying a fee to ThinkSmart, and sign a new 24 month lease with a £49.99 admin fee to Carphone Warehouse
- 2. Make four additional payments and retain3 the smartphone for the rest of it’s remaining useful life (being a further 10 years)
- 3. End the lease by returning the smartphone in good condition2 . Return details will be detailed on future communication.
Full terms & conditions can be found in your ThinkSmart hire agreement.
How to Upgrade
Visit a Carphone Warehouse store
If you have made 12 lease payments then you may be eligible to upgrade. Visit one of our stores where we will run through the upgrade journey and advise you of your early upgrade fee. The early upgrade fee is valid until the end of the calendar month, or until your next direct debit payment (whichever comes first). If you choose to upgrade at a later date the upgrade fee will be recalculated. For more information please call ThinkSmart on 0161 333 2495.Leased handset check
If you are happy to proceed and agree to pay the early upgrade fee we will need to check the existing leased handset is in good working condition2.Choose a new smartphone
If the phone is considered in good working condition; you can now proceed to sign up to a new 24 month Flexible Leasing agreement4 and pay a £49.99 admin fee separately to Carphone Warehouse.Pay early upgrade fee
Once you are accepted for the new lease and if you are upgrading early, the early upgrade fee will be payable directly to ThinkSmart. The early upgrade fee is valid until the end of the calendar month, or until your next direct debit payment (whichever comes first). If you choose to upgrade at a later date the upgrade fee will be recalculated. For more information please call ThinkSmart on 0161 333 2495.Return the original leased smartphone back to us
We recommend backing up the data on the leased handset before returning it. Alternatively, ask our colleagues in store about the data transfer service we offer.Take the new leased smartphone home!
Flexible Leasing is a FCA regulated product and is a non-advised sale which means we will not be making a recommendation but will provide you with factual information about our products and all the other options available to enable you to make an informed decision. You must decide which option best suits your needs. For more information please call ThinkSmart on 0161 333 2495.Example Pricing
| Make & Model | Cash Price | Admin Fee | Monthly Cost | Total Paid |
|---|---|---|---|---|
 Apple iPhone X 64GB |
£959 | £49.99 | £42.99 | £1,129.75 |
| Apple iPhone X 256GB |
£1,109 | £49.99 | £48.99 | £1,321.75 |
 Apple iPhone 8 64GB |
£659 | £49.99 | £29.99 | £769.75 |
 Apple iPhone 8 Plus 64GB |
£759 | £49.99 | £33.99 | £865.75 |
| Apple iPhone 8 256GB |
£809 | £49.99 | £38.99 | £913.75 |
| Apple iPhone 8 Plus 256GB |
£909 | £49.99 | £39.99 | £1,009.75 |
 Apple iPhone 7 32GB |
£549 | £49.99 | £24.99 | £649.75 |
| Apple iPhone 7 128GB |
£639 | £49.99 | £28.99 | £745.75 |
| Apple iPhone 7 256GB |
£759 | £49.99 | £32.99 | £841.75 |
 Apple iPhone 7 Plus 32GB |
£649 | £49.99 | £28.99 | £745.75 |
| Apple iPhone 7 Plus 128GB |
£749 | £49.99 | £32.99 | £841.75 |
| Apple iPhone 7 Plus 256GB |
£878 | £49.99 | £36.99 | £937.75 |
| Make & Model | Cash Price | Admin Fee | Monthly Cost | Total Paid |
|---|---|---|---|---|
 Samsung Galaxy S9 |
£739 | £49.99 | £32.99 | £841.75 |
 Samsung Galaxy S9+ |
£869 | £49.99 | £36.99 | £937.75 |
 Samsung Galaxy Note8 |
£799 | £49.99 | £36.99 | £937.75 |
 Google Pixel 2 XL 128GB |
£729 | £49.99 | £31.99 | £961.75 |
| Google Pixel 2 XL 64GB |
£629 | £49.99 | £27.99 | £865.75 |
 Google Pixel 2 128GB |
£729 | £49.99 | £31.99 | £817.75 |
| Google Pixel 2 64GB |
£629 | £49.99 | £27.99 | £721.75 |
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Insurance, Set-up and Repairs
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Learn moreThings to remember
Carphone Warehouse’s Flexible Leasing is financed through a company called ThinkSmart, meaning they own the smartphone. This means it’s your responsibility to return the handset in good working condition and protect it from loss, theft or damage.
If you fall behind with payments, you won’t be able to switch after 12 months and you’ll be liable for late payment fees. This will have an effect on your credit rating.
Carphone Warehouse operates a 14-day change of mind policy, subject to the handset being returned, unused and unopened.
Your lease is subject to the following:
• You must be over 18 years old
• Have been a UK resident for a minimum of two years
• Be in employment for a minimum of 16 hours a week, have a partner in employment, or be retired and over the age of 50
• Have a home or mobile telephone number
• Have a valid credit card or debit card registered to your current UK home address
FAQs
The minimum agreement is 24 months.
After 12 months, you might have the flexibility to switch to a new smartphone. This option to switch isn’t guaranteed, and is subject to our consent and certain criteria. You’ll have to sign up for a new agreement with a £49.99 admin fee. You’ll also need to return the original handset and pay an early upgrade fee. The upgrade fee won’t be more than the value of any unpaid lease payments in the minimum hire period.
The Admin Fee is for the services Carphone Warehouse supply including sales consultants, administration and complaints management. The Admin Fee is not related to the Hire Agreement. The Admin Fee is payable separately to Carphone Warehouse.
After 24 months you can choose to make 4 additional rental payments and retain use of the phone for the rest of its remaining useful life (being a further 10 years)
For each handset you will need to apply for a new Flexible Leasing agreement.
Currently Flexible Leasing is available on selected Apple, Samsung, Google and Sony smartphones.
The lease provider is ThinkSmart, which is a trading name of RentSmart Limited. RentSmart Limited is authorised and regulated by the Financial Conduct Authority.
After your 12th payment, you can upgrade whenever you want (subject to ThinkSmarts consent, ThinkSmarts lending criteria and the condition of the smartphone which is being returned). You can get your early upgrade fee by calling ThinkSmart on 0161 333 2495. Please note opening hours are 9am – 5pm Monday to Saturday.
If you aren’t accepted for a new lease, you will not be able to proceed with the upgrade. Your existing lease will continue.
If your handset is not in good condition then you will need to get it repaired before you return the handset back to the store.
The original handset must be returned back to the store if you wish to upgrade to a new handset.
Yes, our Team Knowhow Mobile Complete Insurance is available either when you take out Flexible Leasing or within the first 30 days.
TERMS & CONDITIONS;
You must be 18 years old, have been a UK resident for a minimum of two years. Other eligibility criteria will apply.
*At Carphone Warehouse, we check our prices daily to ensure we match or beat the trade in price you get from EE, Three, O2, Vodafone & Mazuma. In the unlikely event you find a cheaper price at one of these competitors, we promise to match it. The competitor’s price must be based on the equivalent condition of the phone, with the model identical to ours, and offered on the same terms. We will not match any additional or enhanced promotional offer beyond the normal trade in value available. We must be able to verify the competitor’s price and handset condition. We’ll match the price of an item, once we have inspected the condition of the handset. Offer only valid at the time of trading in your handset. Cannot be used with any other offer.
* Example iPhone 8 64GB. £14.99 per month or £169.99 annual premium, £60 excess. Insurance value depends on handset selected and can be higher than the advertised rate. Team Knowhow insurance policies are underwritten by Aviva Insurance Limited and arranged and administered by The Carphone Warehouse Limited (CPW).
*The Admin Fee is for the services Carphone Warehouse supply including sales consultants, administration and complaints management. The Admin Fee is not related to the Hire Agreement. The Admin Fee is payable separately to Carphone Warehouse. For transparency it has been included in the example costs.
*You can choose to make 4 additional rental payments and retain use of the phone for the rest of its remaining useful life (being a further 10 years).
1. This option isn’t guaranteed and is subject to ThinkSmarts consent, ThinkSmarts lending criteria and the condition of the smartphone which is being returned.
2. The Smartphone must be able to be switched on, not subject to liquid damage and not have a cracked screen. Further details can be found on your ThinkSmart Hire Agreement T&C’s
3. You can choose to make four (4) additional monthly lease payments and retain use of the smartphone for the rest of its remaining useful life (being a further 10 years).
4. Subject to a credit check with ThinkSmart
The Carphone Warehouse Ltd is authorised and regulated by the Financial Conduct Authority. Registered Office: 1 Portal Way, London W3 6RS, Registered in England No. 2142673. © Dixons Carphone PLC 2017