• KEEP the phone by making 4 additional rental payments
• RETURN the smartphone and walk away from the lease
• You’ll have to sign up for a new agreement with a £49.99 admin fee
• You’ll also need to return the original handset and pay an early upgrade fee
• The upgrade fee won’t be more than the value of any unpaid lease payments in the minimum hire period
|Make & Model||Cash Price||Admin Fee||Monthly Cost||Total Paid|
|Apple iPhone XR 64GB||£749||£49.99||£34.99||£889.75|
|Apple iPhone XR 256GB||£899||£49.99||£39.99||£1,009.75|
|Apple iPhone XR 128GB||£799||£49.99||£36.99||£937.75|
|Apple iPhone XS 64GB||£999||£49.99||£42.99||£1,081.75|
|Apple iPhone XS 256GB||£1,149||£49.99||£48.99||£1,225.75|
|Apple iPhone XS 512GB||£1,349||£49.99||£57.99||£1,441.75|
|Apple iPhone XS Max 64GB||£1,099||£49.99||£46.99||£1,177.75|
|Apple iPhone XS Max 256GB||£1,249||£49.99||£53.99||£1,345.75|
|Apple iPhone XS Max 512GB||£1,449||£49.99||£62.99||£1,561.75|
|Apple iPhone X 64GB||£959||£49.99||£42.99||£1,129.75|
|Apple iPhone X 256GB||£1,109||£49.99||£48.99||£1,321.75|
|Make & Model||Cash Price||Admin Fee||Monthly Cost||Total Paid|
|Samsung Galaxy S9+||£869||£49.99||£36.99||£937.75|
|Samsung Galaxy Note8||£799||£49.99||£36.99||£937.75|
|Huawei Mate 20 Pro||£899||£49.99||£39.99||£1,009.75|
|Google Pixel 3 64GB||£739.00||£49.99||£33.99||£865.75|
|Google Pixel 3 128GB||£839||£49.99||£38.99||£985.75|
|Google Pixel 3 XL 64GB||£869.00||£49.99||£39.99||£1,009.75|
|Google Pixel 3 XL 128GB||£969.00||£49.99||£44.99||£1,129.75|
Carphone Warehouse’s Flexible Leasing is financed through a company called ThinkSmart, meaning they own the smartphone. This means it’s your responsibility to return the handset in good working condition and protect it from loss, theft or damage.
If you fall behind with payments, you won’t be able to switch after 12 months and you’ll be liable for late payment fees. This will have an effect on your credit rating.
Carphone Warehouse operates a 14-day change of mind policy, subject to the handset being returned, unused and unopened.
You must be:
• Over 18 years old
• Have been a UK resident for a minimum of two years
• Be in employment for a minimum of 16 hours a week, have a partner in employment, or be retired and over the age of 50
• Have a home or mobile telephone number
• Have a valid credit card or debit card registered to your current UK home address
The minimum agreement is 24 months
After 12 months, you might have the flexibility to switch to a new smartphone. This option to switch isn’t guaranteed, and is subject to our consent and certain criteria. You’ll have to sign up for a new agreement with a £49.99 admin fee. You’ll also need to return the original handset and pay an early upgrade fee. The upgrade fee won’t be more than the value of any unpaid lease payments in the minimum hire period.
The Admin Fee is for the services Carphone Warehouse supply including sales consultants, administration and complaints management. The Admin Fee is not related to the Hire Agreement. The Admin Fee is payable separately to Carphone Warehouse.
After 24 months you can choose to make 4 additional rental payments and retain use of the phone for the rest of its remaining useful life (being a further 10 years).*
For each handset you will need to apply for a new Flexible Leasing agreement
Currently Flexible Leasing is available on selected iPhone, Samsung, Google and Sony smartphones
Yes, when you sign up to Flexible Leasing you can trade in your existing phone as usual
Yes, our Team Knowhow Mobile Complete Insurance is available either when you take out Flexible Leasing or within the first 30 days
You are only able to lease the handset. Within your transaction you can purchase a SIM Only, accessories, insurance and services and pay for them by card or cash.
The lease provider is ThinkSmart, which is a trading name of RentSmart Limited. RentSmart Limited is authorised and regulated by the Financial Conduct Authority
We’re sorry to hear you’ve got a complaint with our service, but we want to do everything we can to resolve it. It’s easy to make a complaint. Here’s how:
Over the phone by contacting us on 0344 561 1234
By post at Dixons Carphone Customer experience team, Address: 1 Kelvin Close, Warrington, WA3 7PB
In person, pay us a visit! Pop into your local Carphone Warehouse store, and we’ll see what we can do to put things right. Use our handy store locator to see where your nearest store is
Find our best mobile phone deals here.
Price Promise - If you find an upgrade, pay monthly SIM only or pay monthly deal for less at O2, EE or Vodafone, we'll match it and pay the equivalent of your first month's standard line rental via cheque. Applies to published prices only where the handset is in stock and available for immediate purchase or dispatch. Proof of competitor price(s) required. Full T&Cs click here.
†† Networks may increase monthly price in line with Retail Price Index (RPI).
SIM only + SIM free: Discount given on handset cost when taken with a SIM only contract. The discount value may be recovered should the SIM only contract be cancelled within the cancellation period.
Please note you can’t order your new phone online and trade in in store.
TERMS & CONDITIONS;
You must be 18 years old, have been a UK resident for a minimum of two years. Other eligibility criteria will apply.
*At Carphone Warehouse, we check our prices daily to ensure we match or beat the trade in price you get from EE, Three, O2, Vodafone & Mazuma. In the unlikely event you find a cheaper price at one of these competitors, we promise to match it. The competitor’s price must be based on the equivalent condition of the phone, with the model identical to ours, and offered on the same terms. We will not match any additional or enhanced promotional offer beyond the normal trade in value available. We must be able to verify the competitor’s price and handset condition. We’ll match the price of an item, once we have inspected the condition of the handset. Offer only valid at the time of trading in your handset. Cannot be used with any other offer.
* Example iPhone 8 64GB. £14.99 per month or £169.99 annual premium, £60 excess. Insurance value depends on handset selected and can be higher than the advertised rate. Team Knowhow insurance policies are underwritten by Aviva Insurance Limited and arranged and administered by The Carphone Warehouse Limited (CPW).
*The Admin Fee is for the services Carphone Warehouse supply including sales consultants, administration and complaints management. The Admin Fee is not related to the Hire Agreement. The Admin Fee is payable separately to Carphone Warehouse. For transparency it has been included in the example costs.
*You can choose to make 4 additional rental payments and retain use of the phone for the rest of its remaining useful life (being a further 10 years).