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    Complaints

    Feeling let down? Let us put it right.

     

    If you’re not happy with our service, first of all, let us say sorry. We’ll do our best to put things right for you, and this page will point you in the right direction.

     

    Make a complaint about your Insurance Policy

     

    Over the phone

    For Mobile Complete/Lite Insurance complaints, call 0800 049 0221^

    For Phone Care Insurance complaints, call 0800 049 6193^

     

    By email

     

    If it’s easier for you to email, do it right here .

     

    By post

     

    For all Mobile Insurance complaints, write to Currys Insurance, PO Box 194, Cramlington, NE23 0DA

     

    In person

     

    Pay us a visit! Pop into your local Currys (formerly Carphone Warehouse) store, and we’ll see what we can do to put things right. Use our handy store locator to see where your nearest store is.

     

    For information, including how to claim or cancel your policy or to make a complaint, you may find the answer here

     

     

    Carphone Warehouse is a trading name of Currys Retail Limited. Registered Office: Currys Newark Campus, Long Hollow Way, Newark, NG24 2NH. Registered in England No. 2142673. © 1995-2024 Currys PLC

    ©Currys Mobile Insurance policies are underwritten by Chubb European Group SE (UK Branch) and arranged and administered by Currys Retail Limited. Chubb European Group SE is a Societas Europaea, a public company registered in accordance with the corporate law of the European Union. Members’ liability is limited. Chubb European Group is headquartered in France and governed by the provisions of the French insurance code. Risks falling within the European Economic Area are underwritten by Chubb European Group, which is authorised and regulated by the French Prudential Supervision and Resolution Authority. Registered company number: 450 327 374 RCS Nanterre. Registered office: La Tour Carpe Diem, 31 Place des Corolles, Esplanade Nord, 92400 Courbevoie, France. Fully paid share capital of €896,176,662.

    Chubb European Group SE (UK Branch) is registered in England & Wales under UK Establishment number: BR023093. UK Establishment address: 40 Leadenhall Street, London EC3A 2BJ. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request. Details about our authorisation can be found on the Financial Conduct Authority’s website (FS Register number 820988). Chubb European Group SE (UK Branch) is regulated in relation to the product and post-sale activities, including complaints, claims and administration.

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