Feeling let down? Let us put it right.
If you’re not happy with our service, first of all, let us say sorry. We’ll do our best to put things right for you, and this page will point you in the right direction.
Make a complaint about your Insurance Policy
Over the phone
For Mobile Complete/Lite Insurance complaints, call 0800 049 0221^
For Phone Care Insurance complaints, call 0800 049 6193^
If it’s easier for you to email, do it right here .
For all Mobile Insurance complaints, write to Currys Insurance, PO Box 194, Cramlington, NE23 0DA
Pay us a visit! Pop into your local Currys (formerly Carphone Warehouse) store, and we’ll see what we can do to put things right. Use our handy store locator to see where your nearest store is.
Make a complaint about your Hire Agreement
Over the phone – Call us on 0344 561 1234
By email [email protected]
By post at Currys Customer experience team, 1 Kelvin Close, Warrington, WA3 7PB
Pay us a visit! Pop into your local Currys (formerly Carphone Warehouse) store, and we’ll see what we can do to put things right. Use our handy store locator to see where your nearest store is
How are we doing?
When it comes to our complaints data (how many we get, how many we resolve… that sort of thing), we like to put it all out there. We won’t hide. To stay true to our word, the table below shows how we did between 1 November 2021 and 30 April 2022. We also sent this data to the Financial Conduct Authority (FCA).
Firm name: Currys Retail Limited
Other firms included in this report (if any): N/A
Period covered in this report: 1 November 2021 – 30 April 2022
Brands/trading names covered: Team Knowhow/EE Care Services/Flexible Leasing/Phone Care/Currys
|Number of complaints opened by volume of business|
|Product / service grouping||Prosivsion (at reporting period end data)||Intermediation (within the reporting period)||Number of complaints opened||Number of complaints closed||Percentage closed within 3 days||Percentage closed after 3 days but within 8 weeks||Percentage upheld||Main cause of complaints opened|
|Insurance and pure protection||6.27||1997||1995||56.5%||4.6%||43.2%||Advising, Selling and Arranging.|
For every 1000 insurance in force, we received 6.27 complaints.
We agreed in whole or in part with four out of ten of the complaints made to us.
61% of complaints were resolved within eight weeks
For information on how we handle complaints our complaints policy is right here
And if you have a specific question, you may find the answer here, along with a whole load of other useful information.