The following items have been added to the basket:

Pay today

New Contract

Pay monthly

Complaints

Feeling let down? Let us put it right.

 

If you’re not happy with our service, first of all, let us say sorry. We’ll do our best to put things right for you, and this page will point you in the right direction.

 

Make a complaint about your Insurance Policy

 

Over the phone

For Mobile Complete/Lite Insurance complaints, call 0800 049 0221^

For Phone Care Insurance complaints, call 0800 049 6193^

 

By email

 

If it’s easier for you to email, do it right here .

 

By post

 

For all Mobile Insurance complaints, write to Currys Insurance, PO Box 194, Cramlington, NE23 0DA

 

 

In person

 

Pay us a visit! Pop into your local Currys (formerly Carphone Warehouse) store, and we’ll see what we can do to put things right. Use our handy store locator to see where your nearest store is.

 

Make a complaint about your Hire Agreement

 

Over the phone – Call us on 0344 561 1234

By email [email protected]

 

By post at Currys Customer experience team, 1 Kelvin Close, Warrington, WA3 7PB

 

In person

Pay us a visit! Pop into your local Currys (formerly Carphone Warehouse) store, and we’ll see what we can do to put things right. Use our handy store locator to see where your nearest store is

 

 

 

 

How are we doing?

 

When it comes to our complaints data (how many we get, how many we resolve… that sort of thing), we like to put it all out there. We won’t hide. To stay true to our word, the table below shows how we did between 1 November 2021 and 30 April 2022. We also sent this data to the Financial Conduct Authority (FCA).

 

 

Firm name: Currys Retail Limited

Other firms included in this report (if any): N/A

Period covered in this report: 1 November 2021 – 30 April 2022

Brands/trading names covered: Team Knowhow/EE Care Services/Flexible Leasing/Phone Care/Currys

 

 

Number of complaints opened by volume of business
Product / service grouping Prosivsion (at reporting period end data) Intermediation (within the reporting period) Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main cause of complaints opened
Insurance and pure protection 6.27 1997 1995 56.5% 4.6% 43.2% Advising, Selling and Arranging.
Credit related 3 2 N/A N/A 0.0% N/A

Notes

For every 1000 insurance in force, we received 6.27 complaints.

We agreed in whole or in part with four out of ten of the complaints made to us.

61% of complaints were resolved within eight weeks

 

 

For information on how we handle complaints our complaints policy is right here

 

And if you have a specific question, you may find the answer here, along with a whole load of other useful information.