We're sorry to hear you've got a complaint about our Mobile Complete or Mobile Lite service - but contact us below with your issue and we'll do everything we can to get it sorted.
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Mon–Fri: 8am to 8pm
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Sun: 10am to 5pm
Our goal is to give excellent service to all our customers but we recognise that things do go wrong occasionally. We take all complaints we receive seriously and aim to resolve all our customers’ problems promptly. To ensure that we provide the kind of service you expect we welcome your feedback. We will record and analyse your complaint to make sure that we continually improve the service we offer.
If you make a complaint, we will acknowledge your complaint promptly and aim to resolve all elements of the complaint as quickly as possible.
Most of our customers’ concerns can be resolved quickly but occasionally more detailed enquiries are needed. If this is likely, we will contact you with an update within 14 working days of receipt and give you an expected date of response. What to do if you are unhappy. If you are unhappy with any aspect of the handling of your insurance we would encourage you, in the first instance, to seek resolution by contacting us on 0800 049 6189, or in writing addressed to Currys Insurance, PO Box 194, Cramlington, NE23 0DA.
If you are unhappy with the outcome of your complaint you may be able to refer the matter to the Financial Ombudsman Service at: The Financial Ombudsman Service Exchange Tower London E14 9SR Telephone: 0800 023 4567 (free from UK landlines and mobiles) or 0300 123 9123 (Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number from any line including a mobile and will count towards any inclusive minutes you may have). Or simply log on to their website at www.financial-ombudsman.org.uk. Whilst we are bound by the decision of the Financial Ombudsman Service, you are not.
Following the complaints procedure does not affect your right to take legal action.