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Mobile Phone Insurance
If you need to make a claim with your Mobile Complete or Mobile Lite policy purchased through Carphone Warehouse, just choose from the options below.
If you have a query, update or wish to provide information to support an existing claim, please visit this page.
You will need to have taken the following steps and have the information below to make your claim:
If your phone has been lost or stolen (Mobile Lite policies do not cover theft and loss)
Both of these will be verified prior to your claim being accepted and we may ask you to provide written evidence of either.
Please be aware that deliberately providing false information as part of your claim is a crime. Team Knowhow are committed to protecting our customers by identifying and investigating fraudulent claims. The details of fraudulent claims may be passed to the police and other relevant authorities, and may also be placed on a register of claims through which insurers share information.
Contact us on
Mon–Fri: 8am to 8pm
Sat: 9am to 6pm
Sun: 10am to 5pm