Help and SupportMake a Claim

If you need to make a claim with your Mobile Complete or Mobile Lite policy purchased through Carphone Warehouse, just choose from the options below.

If you have a query, update or wish to provide information to support an existing claim, please visit this page.

You will need to have taken the following steps and have the information below to make your claim:

• Your personal details
• The Protection Plan Number (shown on your certificate)
• Purchase date of the handset

If your phone has been lost or stolen (Mobile Lite policies do not cover theft and loss)

• The crime/loss reference number from the police (for theft claims)
• Contact your Network Provider and blacklist your mobile phone

Both of these will be verified prior to your claim being accepted and we may ask you to provide written evidence of either.

Please be aware that deliberately providing false information as part of your claim is a crime. Team Knowhow are committed to protecting our customers by identifying and investigating fraudulent claims. The details of fraudulent claims may be passed to the police and other relevant authorities, and may also be placed on a register of claims through which insurers share information.