Sales: 0330 678 1447
Need help placing an order?
Contact our sales teams:
0330 678
1447
Opening hours:
• Monday: 9AM - 5:30PM
• Tuesday - Friday: 9AM - 7PM
• Saturday: 9AM - 5:30PM
• Sunday: Closed
Already placed order? Find help and support here:
Self-help
Phone
Need help placing an
order?
Contact our sales teams:
0330 678 1447
Opening hours:
• Monday: 9AM - 5:30PM
• Tuesday - Friday: 9AM - 7PM
• Saturday: 9AM - 5:30PM
• Sunday: Closed
Already placed order?
Find help and support here:
Self-help
Basket
New Contract
As long as we receive your device in the condition you described, we'll pay you the price we quoted.
We'll send the agreed amount of cash straight to your bank account via BACS within 3-5 working days of receiving your device.
We're happy to take most types of mobile phones. We even take damaged and non-working devices.
We pride ourselves on being environmentally friendly; our new Trade-In Postage Packs are 100% recyclable!
on top of your trade-in value when you trade-in any eligible handset
on top of your trade-in value when you trade-in any eligible handset
on top of your trade-in value when you trade-in any eligible handset
on top of your trade-in value when you trade-in any eligible handset
If you have taken advantage of a promotion whilst trading in your device we need some additional information to
help validate your promotional payment.
You will need:
Please Note – If the form is not complete and purchase information is not provided before we receive your device back, we will not be able to process your additional payment.
Want a new phone and wondering what to do with your old one? Or do you have an old mobile (or two or three) just gathering dust in a drawer? The smartest thing to do would be to sell your old phone.
At Carphone Warehouse, you can trade-in phones and we'll pay you for them. Or you can use the trade-in value to upgrade early without having to pay a penalty. Just tell us your phone’s make and model and what condition it's in, then we'll let you know how much you can sell it for. You can even trade-in broken phones!
Trading in your old mobile is not only great for your bank balance, but if it’s in good condition, it'll be refurbished and sold on to someone else who’ll love it. If the phone is broken, we may still be able to re-use some of its parts. And if it's too badly damaged, we can recycle it for free and make sure it stays out of landfill.
Whether you want to trade in an iPhone 13, a more recent model, or something as old as an iPhone 8 or earlier — we'll let you sell your old iPhone. And it doesn’t matter if you didn’t buy it from us or what network it’s on, which makes us one of the best places to trade-in your iPhone.
To trade in online, just enter the details of the iPhone you want to trade in (model or IMEI/Serial number) and we'll let you know what it's worth. We'll then send you a trade-in pack, with details on how to return your iPhone and a pre-paid postage box. Once we've received your item and checked it over, we'll transfer the money into your account within three to five working days.
Alternatively, you can trade-in your phone in any of our stores and we'll tell you then and there how much we'll offer for it. The amount will be paid to you by direct bank transfer, so you can then put that money towards a new phone. Check out our range of the latest Apple iPhones at great prices.
Always remember that when preparing your iPhone for trade-in, it's important to backup your data first. Transfer your information over to your new device, and then remove all your personal data from your old phone before handing it over to us.
If you're looking to sell your old Samsung phone and replace it with a newer model, you've come to the right place. Whether you have a Samsung Galaxy S8 you feel like you've had forever, or something a bit more recent like an S22, we can give you a great price.
Like any phone or tablet you want to trade in, your Samsung device will need to be in good condition to get the best possible price. To be considered 'working' it needs to fulfil certain criteria, including:
You can also sell an old Samsung phone that isn't working, just let us know what's wrong with it and we'll offer you the best price we can. If the phone isn't worth anything, we'll happily recycle it for free. Please don't put a damaged phone - or any phone - in your household bin as it'll end in in landfill which is incredibly bad for the environment.
It's easy to get a quote online for the trade-in value of your phone. Whether it's an iPhone 13 trade-in, a Samsung Galaxy S24 trade-in, or a Google Pixel 8 Pro trade-in, we can give you a fair amount. As long as the phone is in the condition you stated, we guarantee to pay the agreed quote.
Once we've received your phone in the post, getting paid is quick and easy. We’ll check the device over and process the payment the same day. That means you should see the cash in your bank account within three working days. Or we can send you a cheque if that's more convenient. If, when we receive the phone, the condition is not as stated (and it affects the trade-in value), then we can return the phone to you free of charge.
To make sure you get the best quote for your old handset, it's always a good idea to do a mobile phone trade-in comparison. And we think you'll find Carphone Warehouse — a well-known and trusted brand — at the top of your list. Not only do we offer great prices, but we guarantee the quoted amount and quick and easy payment.
We'll trade in both working and faulty phones, but they must meet some simple criteria to be accepted:
Working Condition
Everything works as it should
Non-Working Condition
There is a problem with your device, or it does not work
Exclusions
If the device is bent, broken into pieces or any of the internal parts are showing, it is classed as 'Beyond Economic Repair' or BER. A device that is BER has ZERO value and cannot be traded in.
Please Note - If you wish to take advantage of a trade in promotion whilst purchasing a new phone and choose to trade in your old phone, recyclable phones, or phones with ZERO value DO NOT qualify towards any promotion and no additional value will be paid.
We can trade in a huge range of handsets, including smartphones from major brands like Apple, Samsung and Sony.
Postage-paid packages can take up to ten working days to arrive. If you still haven't received it after this time, give us a call us on 0370 111 6565 and we'll send you another one.
Once you've traded in your device, Please click here to complete a form with your purchase information. When we receive your device back, we will then trigger your promotional payment. This will be a separate payment transaction which will follow your standard device payment.
Once you've traded in your device, we pass it on to a third party so it can be re-used. Handsets are checked, all the data is wiped, and most are then sent to developing markets where mobiles phone use is growing rapidly.
Once your device has been successfully traded in, we'll pay you the value of your device by direct bank transfer. This means the money will reach your account within 3 - 5 working days of us processing your item.
There are two easy ways you can trade in your device with Carphone Warehouse:
Online. Just enter your device's details (brand, model or IMEI/Serial number) and we'll tell you what it's worth. We'll send you a trade in pack with instructions on how to post your handset to us. Then, as soon as we received and tested your item to confirm it is in the condition stated, we'll directly transfer the money into your account within three to five working days.
In store. You can bring your phone into any Carphone Warehouse store and we'll tell you how much it's worth. We'll pay you by direct bank transfer, so you can take the amount off any replacement device you buy in store.
Unlike many of the other phone recycling outfits we guarantee to pay the agreed quote (as long as the phone is received in the stated condition within 21 days of the quote being generated). If for any reason we believe the phone is in a different condition to specified we with offer a revised quote which you can either accept or decline and we will return the phone to you free of charge.
Once you have completed your requested online we will send a pre paid trade in package to the delivery address you specify, Instructions on how to package and return your device via royal mail will be included in the pre-paid pack, once we receive your phone and ensure it is in the stated condition we will process payment to you within 3 - 5 working days.
As soon as we receive your phone and ensure it is in the stated condition, we will process payment you within 3 - 5 working days.
We pay you via bank transfer directly into your bank account which you will receive in 3 - 5 working days.
Your existing phones Trade-in value could help you buy out your current contract early, letting you upgrade your phone early without any penalties.
As well as working phones we also pay cash for all types of broken phones, including phones that don't turn on or have moderate damage such as a broken screen or damaged casing. We can recycle for free any phones which have been extensively damaged, such as where the casing is smashed, or the internals are exposed.
We buy all phones whether or not they were bought from Carphone Warehouse.
We buy phones from all networks whether or not you bought the phone from Carphone Warehouse.
We recommend you do a factory reset on the phone before you send it in, and we also back that up by wiping the phone as part of our recycling process.
Once you have confirmed your Trade-In, please delete your eSIM profile/s from
your old phone and carry out a full factory reset before you trade it in.
This is important for your data security.
Your device may allow you to transfer your eSIM profile to your new device.
If it doesn’t, for Vodafone, please refer to their Help page: eSIM Help |
Vodafone
For ID Mobile, you'll need to request a replacement eSIM, learn more here. Once you've received your replacement eSIM and
your pre-paid postage bag, simply delete your eSIM profile, Factory Reset
your phone and send it to Currys.
Terms and Conditions (CPW): For online trade-in, a promotion form for further information will be provided through a confirmation email. This form must be completed for promotional payment to be made. Initial trade-in value will vary dependent on device. Offer available when you trade-in online and in store and continues until 08/09/26. Additional discounted values only apply when you trade-in any eligible working handset and purchase a new Samsung Galaxy Z Flip8. Trade-in value and additional discounted value discounted off the upfront cost of your phone, or via BACS transfer if online or if the trade-in plus enhanced value is higher than the cost of the device. Offer not available in conjunction with any other offer. If the device is bent, broken into pieces or any of the internal parts are showing, it is classed as 'Beyond Economic Repair' or BER. A device that is BER has ZERO value and cannot be traded in. Subject to availability.
Terms and Conditions (CPW): For online trade-in, a promotion form for further information will be provided through a confirmation email. This form must be completed for promotional payment to be made. Initial trade-in value will vary dependent on device. Offer available when you trade-in online and in store and continues until 08/09/26. Additional discounted values only apply when you trade-in any eligible working handset and purchase a new Samsung Galaxy Z Fold8. Trade-in value and additional discounted value discounted off the upfront cost of your phone, or via BACS transfer if online or if the trade-in plus enhanced value is higher than the cost of the device. Offer not available in conjunction with any other offer. If the device is bent, broken into pieces or any of the internal parts are showing, it is classed as 'Beyond Economic Repair' or BER. A device that is BER has ZERO value and cannot be traded in. Subject to availability.
Terms and Conditions (CPW): For online trade-in, a promotion form for further information will be provided through a confirmation email. This form must be completed for promotional payment to be made. Initial trade-in value will vary dependent on device. Offer available when you trade-in online and in store and continues until 08/09/26. Additional discounted values only apply when you trade-in any eligible working handset and purchase a new Samsung Galaxy Z Fold8 Ultra. Trade-in value and additional discounted value discounted off the upfront cost of your phone, or via BACS transfer if online or if the trade-in plus enhanced value is higher than the cost of the device. Offer not available in conjunction with any other offer. If the device is bent, broken into pieces or any of the internal parts are showing, it is classed as 'Beyond Economic Repair' or BER. A device that is BER has ZERO value and cannot be traded in. Subject to availability.
Terms
and
Conditions (CPW): It’s simple when you trade in your old device, and claim the
extra value
Part 1: Get your trade in value (up to £120)
1. In the basket, find the trade in section below “Go to checkout” and click on “Value my phone”
2. Type in your handset model or IMEI and follow further instructions
3. Select “Sell my device”
4. Upon completion, you will see the trade-in value of your device added to the basket.
5. When your new phone arrives, it will include an envelope. Simply pop your old phone in, and return using the pre-paid trade in pack.
6. Once your device has been received and condition checked, we'll pay you by direct bank transfer within 3–5 working days.
7. For full t's and c's visit https://www.carphonewarehouse.com/mobiles/trade-in
Trade in value of £120 based on an unlocked Samsung Galaxy S24 FE in working condition.
Example trade-in values:
Samsung Galaxy S24 FE - up to £120
Samsung Galaxy S25 FE - up to £170
Part 2: Claim your extra trade-in value of £80
1. Complete your eligible purchase by 30/09/2026
2. To receive your extra trade-in value, you MUST complete the claim form which will be provided through a confirmation email, or visit
https://currys.secure-mobiles.com/embeddedforms/v1/product/trade-in-promo
3. When we receive your traded-in device, we'll trigger your promotional payment as a separate transaction after your standard device payment.
4. Offer available when you trade-in online and in store and continues until Complete your eligible purchase by 30/09/2026
5. Offer not available in conjunction with any other offer
6. If the device is bent, broken into pieces or any of the internal parts are showing, it is classed as 'Beyond Economic Repair' or BER. A device that is BER has ZERO value and cannot be traded in. Subject to availability.
7. For full t's and c's visit https://www.carphonewarehouse.com/mobiles/trade-in
1. You confirm that you consent to Currys Retail Limited(CPW) using your information (including name, address, telephone number, email address, Device make/model/IMEI/network) to allow us to process your trade in and contact you and the network in relation to the trade in and unlocking of the Device only.
2. You will be deemed to have accepted these terms and conditions ("Conditions") when you provide us with the device you wish to trade in (the "Device") by either handing us the Device if you trade in in-store, or sending the Device to us if you trade in online or over the telephone. Before providing us with the Device, if you have any questions relating to these Conditions please contact us via our website at www.carphonewarehouse.com or by calling us on 0370 111 6565.
3. You confirm that you are either the owner of the Device or you have obtained express permission from the rightful owner to trade in the Device.
4. The Device must not be stolen or listed with us or a third party as stolen. We will check the Device with CheckMEND, from the suppliers of IMMOBILISE as used by UK Police forces to trace stolen and missing property. If the Device fails any due diligence check we may notify the relevant police authority and we may pass the Device and your details to them and the Quoted Value will not be paid to you.
5. The Device must not have been purchased from CPW within the 30 days prior to trade in.
6. The quoted Device trade in value ('Quoted Value') will be determined by us or a third party on our behalf based on the make and model of the Device.
7. If the Device contains a SIM card, you must remove this along with any accessories prior to trade in. We will not be liable for any consequences of you not removing the SIM card or accessories, including any payments associated with the Device or the SIM card.
8. Data stored on the Device that you wish to retain must be saved elsewhere and you must remove any memory card and/ or all data that has been put onto the Device prior to trade in. We will not be liable for any damage, loss or erasure of any such data or for any consequences of you not removing your data or memory card, including use or disclosure of such data.
9. we may deem the device to be a working or non-working device, where a:
Working Condition
Everything works as it should
Non-Working Condition
There is a problem with your device, or it does not work
Exclusions
If the device is bent, broken into pieces or any of the internal parts are showing, it is classed as 'Beyond Economic Repair' or BER. A device that is BER has ZERO value and cannot be traded in.
10. If you wish to take advantage of a trade in promotion whilst purchasing a new phone and choose to trade in your old phone, recyclable phones, or phones with ZERO value DO NOT qualify towards any promotion and no additional value will be paid.
1. For trade ins in-store only:
2. We will pay the Quoted Value onto your debit card where available within 3 working days; or
3. The value can be used to create a Trade-in credit note against any purchase you make in store; or
4. The value can be used as part or full payment for other products. When the Trade-in value exceeds the cost of the purchased product(s), any remaining value can be refunded onto a debit card or used to create a Trade-in credit note.
5. Once you have traded in the Device, it will not be returned to you under any circumstances.
6. For trade ins online and by telephone only,
7. Following you accepting to trade in, we will send you a pre-paid addressed padded envelope (the "Envelope") within ten working days. We will only accept the Device if it is returned to us in this Envelope. We will not be liable for loss of your Device before we receive it;
8. In order to honour the Quoted Value we must receive the Device within 21 calendar days of you accepting to trade in; and
9. Provided the Device received is as advised by you and has been received within the 21 calendar days in the Envelope, we will make a transfer via BACS for the Quoted Value within three to five working days of receipt of the Device.
10. If the Device received does not completely match the description and detail as advised by you or we have not received it within the 14 calendar days, we will contact you to give you the option either to have the Device returned to you at our cost, in which case no value will be paid to you, or proceed with the trade in at a new value advised to you. If you do not respond to this contact as advised therein within 7 working days, we will assume that you have accepted our revised offer and proceed with payment accordingly. Should you wish to make a complaint about the trade-in service, you may do so in the following way:
11. by calling 0370 111 6565
12. in writing addressed to Currys Retail Ltd, PO Box 373, Southampton, SO30 2PP
13. Both parties aggregate liability in relation to these Conditions (whether in contract or for negligence or breach of statutory duty or otherwise howsoever and whether to any entrant or otherwise) for any loss or damage shall be limited to and in no circumstances shall exceed £250 for any one incident or series of related incidents.
14. CPW reserves the right to withdraw or to change the terms of this offer at any time. Changes will be published on our website at www.carphonewarehouse.com/help.
15. Nothing in these terms and conditions shall affect your statutory rights.
16. These Conditions are governed by English Law and the courts of England shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Conditions.
17. Each clause of these Conditions shall be construed separately and independently of each other and the invalidity of any one part shall not affect the validity of any other part.
18. Calls to our telephone numbers should be charged at local rates but may vary from some providers and mobile phones. Calls may be monitored and/or recorded.
19. 'CPW' means Currys Retail Ltd (registered no. 2142673), Currys Newark Campus, Long Hollow Way, Newark, NG24 2NH
20. 'We/us/our' means Currys Retail Ltd
Qualifying terms:
Sales within Retail - Buy the promotional product on a consumer pay monthly connection (new or upgrade) and we will give you the promotional amount advertised at point of sale when you trade-in a relevant phone. Trade-in and connection must take place in the same transaction to qualify. Traded-in phone must be a mobile phone used on the UK network within the last 10 years.
Smartphone is defined as a phone with an operating system running iOS, Android, Blackberry OS or Windows.
Online and Direct channels - If you have bought a promotional product on a consumer pay monthly connection (new or upgrade) you will need to go to www.carphonewarehouse.com/tradeinpromoto enter your new handset IMEI once it has been delivered. We will pay you the promotional amount advertised at point of sale for your trade-in value once we have received and evaluated your phone.
Exclusions - Customers who have taken a cashback, web-exclusive or pre-order incentive are excluded from this offer. Promotion cannot be used in conjunction with any other offer. Business connections are excluded from this promotion. Excludes SIM-free handsets, PAYG, business and any 'gift-with-purchase' offers
Other terms:
We reserve the right to withdraw this promotion or change these terms and
conditions at any time
Maximum of 1 trade-in per connected promotional product.
Trade-in value will be calculated at the time of the trade-in.
Promotional value will be automatically calculated.
For online transactions, the handset must arrive within 14 days after the
end of the offer to be eligible for this offer.
As per standard trade-ins terms and conditions.
Traded-in phone must be a mobile phone used on the UK network within the
last 10 years.
Trade-In call centre opening hours are 9am-7pm Monday-Friday, 10-6pm
Saturday and 10-5pm on Sunday. Calls to this number cost a maximum of
24p/min with a 15p call set up fee when made from a BT landline. Prices of
calls from other providers may vary and from mobiles may cost significantly
more. Calls may be recorded and/or monitored.
1. The Trade-In Promise is only valid for comparisons on the cash price offered for the same device, in the same condition.
2. The Promise is only available against EE, O2, Sky Mobile, Tesco Mobile, Three, Virgin Mobile, Vodafone and Mazuma Mobile on their direct trading sites only - i.e. not affiliates or comparison sites.
3. Trade-In value will be calculated at the time of the trade-in and you must provide Proof of Comparison which means official written proof of the higher price; e.g. a printed advertisement or published online deal.
4. To claim a Price Promise you must email [email protected] with proof of the competitors deal such as a screenshot within 7 days.
5. Payment for successful claims will be made directly into your bank account within 3-5 working days.
6. The Trade-In Promise specifically excludes prices offered by EE, O2, Sky Mobile, Tesco Mobile, Three, Virgin Mobile, Vodafone and Mazuma Mobile which are contingent upon certain conditions, such as spending a certain amount on other goods, or any other promotional offers.
7. We reserve the right to withdraw this Trade-In Promise or change these terms and conditions at any time.
8. Currys Retail Limited takes your privacy and security of your personal information very seriously. Our Privacy Policy explains how we collect and use personal information in accordance with data protection laws. Our Privacy Policy can be found at www.carphonewarehouse.com/terms-and-conditions/privacy-policy
9. English law applies to these terms and conditions.
Currys Retail Ltd (registered in England no 2142673), Currys Newark Campus, Long Hollow Way, Newark, NG24 2NH
Carphone Warehouse is a trading name of Currys Retail Limited. Registered Office: Currys Newark Campus, Long Hollow Way, Newark, NG24 2NH. Registered in England No. 2142673. © 1995-2024 Currys PLC
©Currys Mobile Insurance policies are underwritten by Chubb European Group SE (UK Branch) and arranged and administered by Currys Retail Limited. Chubb European Group SE is a Societas Europaea, a public company registered in accordance with the corporate law of the European Union. Members’ liability is limited. Chubb European Group is headquartered in France and governed by the provisions of the French insurance code. Risks falling within the European Economic Area are underwritten by Chubb European Group, which is authorised and regulated by the French Prudential Supervision and Resolution Authority. Registered company number: 450 327 374 RCS Nanterre. Registered office: La Tour Carpe Diem, 31 Place des Corolles, Esplanade Nord, 92400 Courbevoie, France. Fully paid share capital of €896,176,662.
Chubb European Group SE (UK Branch) is registered in England & Wales under UK Establishment number: BR023093. UK Establishment address: 40 Leadenhall Street, London EC3A 2BJ. Authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request. Details about our authorisation can be found on the Financial Conduct Authority’s website (FS Register number 820988). Chubb European Group SE (UK Branch) is regulated in relation to the product and post-sale activities, including complaints, claims and administration.
