Customer Services
Our customer services team is available over webchat, email, social and over the phone. You’ll find details of how to get in touch (and our updated opening times) on the Contact us tab on this page.
Please read the updates and FAQs on this page before getting in touch, and only contact us regarding urgent issues.
You may experience longer than usual wait times, we apologise for the inconvenience this may cause.
Stores
Look who’s back!
Our expert mobile team are back in our stores to help with new phones, contracts, repairs and more.
Good news. We’ve re-opened our shops inside Currys PC World stores, safely with social distancing.
Our awesome team are ready and waiting to help you with new mobile deals, returns, repairs, accessories and more. Plus, you can order online and pick-up in our stores too.
We’ve got lots of new safety measures in place including:
- We’re limiting the number of customers inside the store at any time, so there might be a short wait.
- We have safety screens at our tills to keep you and our colleagues safe.
- Hand sanitiser is available at the entrance and throughout the store.
- Please follow our signs and stay at least two metres from other customers.
- Please avoid touching products where you can. Our colleagues can demo them for you.
To see if your local store is open, please check our store finder.
Leicester store update: we’re following the latest government guidelines and have temporarily closed our stores in Leicester until further notice. If you were due to pick up an order from a store that is temporarily closed, then one of our team will be in touch with you soon to discuss next steps.
Delivery
For all phones, pay monthly SIM cards, free gifts and anything else over £50:
Our courier partner, DPD, has updated their delivery processes to take extra precautions due to Coronavirus. They are offering contact free delivery on all orders. They will take a picture of your property and capture a proof of delivery name instead of capturing your signature. You can track your DPD delivery here.
For anything else under £50:
Royal Mail is an unsigned service. Where Royal Mail needs to deliver a parcel, its teams will place the parcel at your door. Having knocked on the door, the delivery teams will step aside to a safe distance while the item is retrieved. If the delivery cannot take place, Royal Mail will take the parcel to the local depot for you to collect. The parcel will be held for 18 days as per normal process.
Delivery FAQs
Anything else under £50 will be delivered by Royal Mail. If it hasn't arrived within 5 working days then please contact us using the details at the bottom of this page.
Returns FAQs
Insurance
Our call centre remains open our insurance policy customers, you can call them on 0800 049 0221 from within the UK or +44 1133 1818 518 if calling from abroad.
Please note, this team is only able to help with insurance related queries. For anything else, please use the contact us details on the contact tab.
Insurance FAQs:
Please note our insurance colleagues can only deal with insurance queries, for anything else, please use the contact us details on the contact tab.
Repairs
We’re slowly re-opening selected stores within Currys PC World (check our store finder to see if your local store has re-opened). In these stores we’re happy to be able to offer our repair services again.
If your local store hasn’t yet re-opened then please find below details of how the manufacturer of your device may be able to help.
Please find contact details below:
Contact customer services:
Our customer services team are working hard to help you, here’s how to get in touch:
Webchat – visit this page to use our webchat service. Please note, we’re very busy. If there isn’t a customer service agent available to help you, you’ll see a message to say ‘All agents are busy’. If you see this, please wait a few minutes and try to refresh the page to see if an agent has become available. Alternatively, please contact us using one of the below methods.
Email us – visit this page, select your reason for contacting us from the dropdown box and complete the web form.
Social media – we’re available on Twitter and Facebook
Over the phone – we’re slowly getting back up to speed over the phone. Our customer services team are available for reduced opening hours on 0800 049 6250. Our opening times are below:
Monday – Friday: 9am – 6pm
