Customer Services
Our customer services team is available over webchat, email, social and over the phone. You’ll find details of how to get in touch (and our updated opening times) on the Contact us tab on this page.
Please read the updates and FAQs on this page before getting in touch, and only contact us regarding urgent issues.
You may experience longer than usual wait times, we apologise for the inconvenience this may cause.
Stores
Based on latest government advice, and to protect our customers and colleagues, we’ve temporarily closed all stores until further notice.
We previously announced that a number of our stores were due to close permanently. These stores have now closed and will not re-open. We continue to sell mobiles and contracts online and in more than 300 Carphone Warehouse stores located inside Currys PC World stores around the country. Our stores have temporarily closed and will re-open when safe to do so.
All pre-orders due for delivery to one of our stores have been dispatched to customers directly. All devices with us for repair have also been returned to customers. If you’ve not received your order, then please contact us using the details on the contact tab.
Returns Policy for Store Purchases
While our stores are temporarily closed, please see our FAQ below on store returns. If you’re eligible for a return, then please contact us using the details on the contact tab.
Delivery
For all phones, pay monthly SIM cards, free gifts and anything else over £50:
Our courier partner, DPD, has updated their delivery processes to take extra precautions due to Coronavirus. They are offering contact free delivery on all orders. They will take a picture of your property and capture a proof of delivery name instead of capturing your signature. You can track your DPD delivery here.
For anything else under £50:
Royal Mail is an unsigned service. Where Royal Mail needs to deliver a parcel, its teams will place the parcel at your door. Having knocked on the door, the delivery teams will step aside to a safe distance while the item is retrieved. If the delivery cannot take place, Royal Mail will take the parcel to the local depot for you to collect. The parcel will be held for 18 days as per normal process.
Delivery FAQs
Anything else under £50 will be delivered by Royal Mail. If it hasn't arrived within 5 working days then please contact us using the details at the bottom of this page.
Returns FAQs
Insurance
Our call centre remains open our insurance policy customers, you can call them on 0800 049 0221 from within the UK or +44 1133 1818 518 if calling from abroad.
Please note, this team is only able to help with insurance related queries. For anything else, please use the contact us details on the contact tab.
Insurance FAQs:
Please note our insurance colleagues can only deal with insurance queries, for anything else, please use the contact us details on the contact tab.
Repairs
We’re not currently offering this service, however the manufacturer of your device may be able to help. Please find contact details below:
Contact customer services:
Our customer services team are working hard to help you, here’s how to get in touch:
Webchat – visit this page to use our webchat service. Please note, we’re very busy. If there isn’t a customer service agent available to help you, you’ll see a message to say ‘All agents are busy’. If you see this, please wait a few minutes and try to refresh the page to see if an agent has become available. Alternatively, please contact us using one of the below methods.
Email us – visit this page, select your reason for contacting us from the dropdown box and complete the web form.
Social media – we’re available on Twitter and Facebook
Over the phone – we’re slowly getting back up to speed over the phone. Our customer services team are available for reduced opening hours on 0800 049 6250. Our opening times are below:
Monday – Friday: 9am – 6pm
