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First founded in 1989 by Charles Dunstone, we’re now part of Dixons Carphone – the largest independent telecommunications retailer in Europe. We have over 1100 stores across the UK and Ireland, and we're also the number 1 independent mobile online retailer in the UK.
Providing unbeatable customer service is at the heart of everything we do. With us, it’s all about finding you the best deal and the right combination of phone, tablet, network and tariff. We also monitor Trust Pilot to make sure we're constantly improving to keep you, our customers, happy.
We compare the widest range of handsets and network tariffs to help you find a personalised deal. We offer two tools for this - Pin Point in store, and Help me choose online. Both are specially designed to help find the best deal that's right for you.
Thanks to your support, we're the proud winners of several top awards
We came together to make technology simple and easy for our customers. The home is fast becoming a place powered by connected technology and our new partnership brings together Dixons home technology expertise, with Carphone Warehouse's mobile connection expertise, to make the potential of connected technology accessible, available and affordable for everyone at home and on the go.
This is great news for you because merging gives us greater scale and reach to serve you better, with a broader range of the latest technology. We will be putting more Carphone Warehouse stores within Currys PC World stores and have already launched twenty of these with more coming soon. To find your nearest store visit our store locater here.
Our Carphone Warehouse and Dixons store estates complement one another with a mix of smaller high street stores and larger out-of-town locations, so we don't envisage store closures as a result of the merger at the present time.
In fact we plan to grow and there will be more new stores through the roll out of our new Carphone Warehouse stores within Currys PC World stores.
No – we have two well-loved, well-known brands so you will still be able to visit your local Carphone Warehouse and Currys PC World stores for the foreseeable future.
The merger will have no impact on your mobile phone contract, upgrades or similar. You will continue to receive the same great service from both your network and us. And you can continue to contact us via the same channels – in our current stores and new ones, over the phone and online.
Unfortunately we're not able to accept gift vouchers from Currys PC World within our Carphone Warehouse stores or vice versa at the present time, but this is something we will keep you updated on.
If you have bought your item from a Carphone Warehouse store (either one of our standalone stores or one of our Carphone Warehouse stores within Currys PC World), please come back into our any Carphone Warehouse store and we will be able to help you. You can find your nearest Carphone Warehouse store using our store locator
If you have bought your item from Currys PC World (not a Carphone Warehouse store within the store), you will need to return the item directly to any Currys PC World store. You can find your nearest store using our Currys PC World store locator
And if you have a query about our returns policies, you will find:
- Carphone Warehouse's returns policy here
- Currys PC World's returns policy here
If you bought your phone from Carphone Warehouse and it needs fixing, please pop into any of our nearest stores as we'd love to help! You can find your nearest store using our store locator
If you bought your product from Currys PC World, visit the website for more information on booking in a repair.
We're sorry to hear you're not happy with the service you have received and we want to do all we can to put this right.
If you are a Carphone Warehouse customer, please visit any of our stores and we'll aim to resolve this immediately. You can find your nearest store using our store locator. Alternatively, you can visit our complaints page online that provides you with all the information you need to make a complaint.
If you are a Currys PC World customer, please visit the complaints page online to find out all you need.
All the information you give us is safe and confidential and we want to reassure you that we store all of your personal details on a secure server and will not share any of your personal details with anyone outside of the Dixons Carphone group.
Our aim is to provide you with the best possible service and would like to contact you with updates on our wide range of products and services available from the Dixons Carphone group that may be of interest to you.