The purpose of our Cookies Policy is to help explain what they are,
why you are collecting them, and what information cookies store.
What are cookies?
Like most websites, Carphone Warehouse website uses cookies and other
equivalent technologies to collect information. Where we refer to
'cookies’ in this Policy, we are referring to cookies and similar
tracking technologies such as web beacons, clear GIFs and pixel
tags.
Cookies are small data files which are placed on your computer or
other devices (such as smartphones or tablets) as you browse this
website. They are used to ‘remember’ when your computer or device
accesses our website. Cookies are essential for the effective
operation of our website and to help you shop with us online. They
are also used to tailor the products and services offered and
advertised to you, both on our website and elsewhere.
Cookies are either First Party, meaning that they are directly placed
by Carphone Warehouse or our affiliates, or Third Party cookies,
which are placed by third-party organisations.
Cookies will also either be session or persistent cookies:
- Session: these are temporary cookies files, which delete
automatically when you close your browser, effectively ending
your session on our website
- Persistent: these are cookie files that remain in place
even after you have finished your session – they will either
delete automatically at the end of their duration period, which
varies, or can be manually removed by you.
Information collected
Some cookies collect information about browsing and purchasing
behaviour when you access this website with the same computer or
device. This includes information about pages viewed, products
purchased and your journey around our website. Carphone Warehouse
can use cookies to monitor your browsing and purchasing behaviour.
We do not use cookies to collect or record information on your name,
address or other contact details, however some of our Performance
and Functional cookies (see descriptions below) will collect
‘hashed’ email addresses (so we cannot see the details, but can
differentiate unique values) and the first part of a postcode. All
data collected is encrypted, and not attributed to your customer
record.
Who creates the cookies connected to our website?
The cookies stored on your computer or other devices when you access
our websites are designed by:
- Carphone Warehouse, or any members of the Currys Group, and are
usually necessary to let you make purchases on our website (see
below for details on the different kinds of cookies we utilise);
- Third parties who we work with to manage our website, or who
participate with us in marketing programmes; and
- Third parties who broadcast web banner advertisements on behalf
of Carphone Warehouse.
- The third parties we work with in managing cookies include
Google, who will also be sent information collected from Google
specific cookies, if you have provided your consent for this
information to be shared. More information is available vis the
Google
website.
What do we use cookies for?
The main purposes for Carphone Warehouse uses of cookies are used are
to:
What kind of cookies do we use?
Essential Cookies
These cookies are needed to male any
site work. They let you log in and use secure areas of our site such
as the shopping basket and checkout. They are known as session
cookies because they usually expire once you have closed your
browser – for example when you have finished shopping on this
website.
Analytics Cookies
These are cookies that have been set
by others when you visit our site to help us count the number of
visitors to our site and see how they use it. This helps up improve
the way the site works. This information might be used to help
yourself and other visitors find what they want more easily in the
future. This service is always carried out using specialised
software with the aim of trying to provide a better shopping
experience for you
Functional Cookies
These are used to recognise when
visitors return to our website. They let us personalise our content
to you and remember user preferences (for example, your choice of
language or region). These are generally a mix of first and third
party, session and persistent cookies.
Marketing cookies
These cookies record a user's visit to a
website, pages visited and any links that are clicked on. If the
cookie is set by a third party that also monitors traffic on other
websites (such as an advert provider), then this type of cookie
might also track a user's movements across different websites and
create a profile of their general online behaviour. The information
collected by these cookies are often used to show users targeted
online ads. These cookies are almost always third party and mostly
persistent.
Epsilon Advertising Cookies
We partner with Epsilon to
provide you with personalised advertising and content. Epsilon may
use first- and third-party cookies and other techniques (including
cookies and pixels from Epsilon's advertising partners, a current
list of which is available here :
https://legal.epsilon.com/eu/publisher-partners
)to recognize your browser and collect information about your
web browsing activity when visiting this website. [You may read more
about Epsilon’s use of cookies and other similar technologies by
visiting:
https://www.epsilon.com/emea/cookie-list
] Such cookies and techniques collect personal data (e.g.,
information about the browser or device you are using, including
browser type, browsing activity, cookie ids, IP-addresses and
transactions made). [We also provide Epsilon with other information
about you, such as name, address and email for the same purpose.
Please contact us if you no longer want us to share such
information.] Detailed information about Epsilon’s processing can be
found in Epsilon’s privacy policy:
https://emea.epsilon.com/privacy-policy
. You may visit the European Interactive Digital Advertising
Alliance at
http://youronlinechoices.eu/
to learn more about personalised interest-based advertising, and to
opt-out of receiving the same from their respective members. You can
also visit Epsilon’s data subject request tool available here:
https://legal.epsilon.com/dsr/
How can I manage my preferences and consent?
When you first visit our website you will be presented with a ‘cookie
banner’ where you can Accept all Cookies, Allow required cookies only,
or mange cookies by opening our cookies Preference Centre to select
certain categories of cookies only, Allow All or Reject All but
Essential Cookies. In our Preference Centre you can also find out more
about the specific cookies on our website within each category.
You can access the Preference Centre at any time where you can change
your preferences by clicking on ‘Cookies Settings’ below.
If you do remove the consent to a specific class of cookies, it would
not delete the cookies from your device and only disable them.
Your ad choices
All our adverts clearly display the Adchoices icon, in line with IAB
(Internet Advertising Bureau) guidelines, which provides more
information on the details collected and used for internet-based
advertising, and ways to manage it. You can also directly control
your preferences for receiving adverts from specific companies at
the Your
Online choices website.
Contact us
If you have any questions regarding this Cookie Policy you can
contact our Data Protection Office at:
- Email: [email protected]
- Post: Data Protection Office, London Campus at Waterloo, 8th
Floor, 10 York Road, London, SE1 7ND
You can also contact the Information Commissioner’s Office (ICO) if
you have any concerns or complaints with how Carphone Warehouse has
handled your personal information https://ico.org.uk/global/contact-us/
This Cookie Policy was last updated July 2025 and replaces all
previous versions. This Policy is regularly reviewed.
For further information and advice on consumer information around the
use of cookies, please visit allaboutcookies.org
Sales: 0330 678 1447
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