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    Vodafone. Ready to pull a Switcheroo to Vodafone

    SWITCHING HAS BEEN MADE SIMPLER

    From 1st July 2019, pulling a Switcheroo is now a whole lot easier!

    Why? Because Ofcom, the communications regulator, has made it a lot simpler for consumers to switch mobile networks.

    The first thing you need for switching is a PAC or STAC code. You’ll now be able to get one of these quickly by text – see below. You can also get one through your online account or by phoning your existing network.

    WHAT’S A PAC CODE?

    Its the code your new network needs if you want to switch network & KEEP your existing number. Text PAC to 65075 to get your PAC code within 60 seconds.

    WHAT’S A STAC CODE?

    Its the code your new network needs if you want to switch network, take a NEW number and cancel your old contract. Text STAC to 75075 to get your STAC code within 60 seconds.

    What you’ll need to switch networks:

    - Your new phone or SIM from Carphone Warehouse

    - Existing mobile number

    - Temporary mobile number (You can find this on the Invoice which is delivered with the phone or SIM)

    - PAC or STAC code

    Here is what you need to do to keep your number:

    Purchase your new phone or SIM on Vodafone from Carphone Warehouse and activate your new SIM

    On receiving your new SIM, Text PAC from your old SIM to 65075 to get your PAC code within 60 seconds - This PAC is valid for 30 days. If it runs out, you can request another.

    Click here, Call 03333 040 191 or Call 191 (from your new phone) and provide the details requested

    Your number will be transferred within 1 working day to your NEW contract and your OLD contract will automatically end.

    Happy to take a new number, here is what you need to do:

    Purchase your new phone or SIM on Vodafone from Carphone Warehouse and activate your new SIM

    On receiving your new SIM, Text STAC from your old SIM to 75075 to get your STAC code within 60 seconds - This STAC is valid for 30 days. If it runs out, you can request another.

    Click here, Call 03333 040 191 or Call 191 (from your new phone) and provide the details requested

    This will be processed within 1 working day and your OLD contract will automatically end.

    Need more info?

    Still thinking about switching? Text to find out if you’re eligible and if any charges will apply. Text INFO to 85075 from your current network.

    Need some help? We can help request your PAC or STAC for you and also guide you through the rest of the switching process. Feel free to ask by calling 0800 049 6250 or visiting one of our stores.

    FAQs

    Will I need to pay anything?

    - If you are still in contract with your current provider, any outstanding fees will need to be paid. These will be billed on your usual Direct Debit date, not on the day you switch.

    Do I have to cancel my Direct Debit?

    Your Direct Debit will cancel automatically after any outstanding fees have been taken.

    Do I have to do anything after I request my PAC or STAC code?

    Requesting your PAC or STAC code does not complete the full switch. It needs to be given to your new network provider, which we can help you with at Carphone Warehouse.

    Sitemap | Terms & conditions

    *Each year your chosen network will increase your contract charges as follows:

    Vodafone: Each April, the Vodafone monthly price shown plus all out of bundle charges will increase by the Consumer Price Index rate published in January of that year plus an additional 3.9%.

    iD Mobile: The iD Mobile monthly cost will be adjusted each April by the Consumer Price Index rate (CPI) published in February by the Office for National Statistics, plus an additional fixed 3.9%.

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