New legislation from Ofcom puts the power to switch to a better deal in your hands! Between ten and forty days before your current contract ends, your mobile provider will send you a notification by text, letter or email. This will have details of your contract end date and lots of other useful information. Best of all, your mobile provider must also show you its best offers – even the ones for new customers. Take your end of contract notification to any Carphone Warehouse store, and we’ll find a new deal that’s perfect for you by quickly comparing 1000s of deals from all major providers. Last year 3 million customers came to us to see how much they could save when they switched with us!
The first thing you need for switching is a PAC or STAC code. You’ll now be able to get one of these quickly by text – see below. You can also get one through your online account or by phoning your existing network.
-Switching is simpler and faster
- It’s easy to keep your existing number
- You won’t have to pay old and new networks at the same time
- Temporary mobile number (You can find this on the Invoice which is delivered with the phone or SIM)
- Regardless of which network you are on, the process is the same
Its the code your new network needs if you want to switch network & KEEP your existing number.
Text PAC to 65075 to get your PAC code within 60 seconds.
Its the code your new network needs if you want to switch network, take a NEW number and cancel your old contract.
Text STAC to 75075 to get your STAC code within 60 seconds.
If you are thinking about switching and want to find out if you are eligible and if any charges will apply you can Text INFO to 85075 from your OLD / Current phone or SIM.
You can also request your PAC or STAC codes from your network over the phone or via the MyAccount section of their websites.
Your PAC or STAC is valid for 30 days. If it runs out, you can request another.
Changed your mind? Don’t want to switch anymore?
That’s okay. If you don’t give your PAC or STAC to a new network, your existing contract continues on the same mobile number