- Mobile Phones
- Deals
- Contract Phones
- SIM Only
- SIM Free
- Accessories
- Brands
- TV & Broadband
- Support & Services
Phone types
New Contract
has moved to
Mobile Phone Insurance
Got a general enquiry about your GeekSquad policy? Choose how to contact us below and we'll do the rest.
As of 20th June 2019, Geek Squad Insurance will be known as Team Knowhow Insurance.
As of 5th October 2020, Team Knowhow Insurance will be Currys Insurance.
Whilst things may look a little different, nothing’s changed regarding the level of cover you receive or the premiums that you pay.
The Financial Conduct Authority has concluded an investigation into historic Geek Squad Mobile Phone Insurance selling processes in Carphone Warehouse stores. The FCA’s investigation has focussed specifically on selling processes between December 2008 and June 2015 and has found some areas where, in that period, they consider that Carphone Warehouse did not meet expected standards.
As a result of these findings, the FCA has imposed a fine on the company.
It’s clear that in a number of cases between 2008 and June 2015 we didn’t meet the standards our customers expect and - as the FCA has acknowledged - since 2015, Carphone Warehouse has made significant improvements to its sales processes, complaints handling and monitoring. Carphone Warehouse has worked very closely with the FCA throughout their investigations.
If you currently have a Geek Squad Insurance policy or had one in the past and would like to speak to someone about this, the best way of getting in touch with us is by filling in your details below and we’ll get back in touch with you as soon as possible.
If you’ve received a letter, text message or emails from us recently then please contact us using the details in that message.
Rather talk in person? Our experts are standing by to help. Give us a ring today and we'll get you sorted.
Mon–Fri: 8am to 8pm
Sat: 9am to
6pm
Sun: 10am to 5pm
From loss and theft to spills and smashes, our Mobile Insurance Complete protects your mobile from anything life can throw at you.
Protect your mobile from life’s little accidents with damage and breakdown insurance and Expert Support.
*Each year your chosen network will increase your contract charges as follows:
Vodafone: Each April, the Vodafone monthly price shown plus all out of bundle charges will increase by the Consumer Price Index rate published in January of that year plus an additional 3.9%.
iD Mobile: The iD Mobile monthly cost will be adjusted each April by the Consumer Price Index rate (CPI) published in February by the Office for National Statistics, plus an additional fixed 3.9%.
Carphone Warehouse is a trading name of Currys Retail Limited. Registered Office: 1 Portal Way, London W3 6RS. Registered in England No. 214267. © 1995-2023 Currys PLC
© Currys Retail Limited carries on regulated and unregulated business. Currys Retail Limited is authorised and regulated by the Financial Conduct Authority in respect to its regulated business. Currys insurance policies are underwritten by Aviva Insurance Limited and arranged and administered by Currys Retail Limited. Aviva Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Currys Retail Limited is authorised and regulated by the Financial Conduct Authority in respect of its regulated business. Currys Retail Limited is not regulated in relation to the sale of this policy. Aviva is regulated in relation to the product and post-sale activities, including complaints, claims and administration
