eSIM FAQs
What is an eSIM?
An embedded SIM (eSIM) is a digital version of a physical SIM card. Activated by downloading an eSIM profile, an eSIM allows you to access multiple networks from one phone.
What are the benefits of an eSIM?
An eSIM allows you to switch between multiple numbers, quickly and easily – super handy if you use one phone number for personal use and one for work.
Because there’s no physical SIM, it’s more secure - and there’s no risk of damaging or losing your SIM. It’s also quicker to replace, as you don’t need to wait for a physical delivery.
Can I have more than one eSIM profile?
Yes, you can! Each eSIM profile equates to an individual, separate mobile number. With an eSIM-enabled phone, you can easily add multiple profiles.
How do I add another eSIM profile to my phone?
You can add another eSIM profile to your phone by buying a new subscription from your chosen network provider.
Did you know you can label each of your new eSIM profiles as you add them (“Work”, “Personal” etc)?
Once you’ve added your eSIM profiles to your phone, you can easily switch between them, depending on which number you want to call, message or use data from.
How does eSIM work?
An eSIM works in the same way as a traditional SIM card but is digital rather than physical. It’s embedded in your phone, so you don’t see it. It allows you to use multiple numbers across different networks on one device.
How do I find out if my phone is eSIM compatible?
You can check the product pages on our website and filter to see available SIM types.
Alternatively, on your phone’s keypad, type in *#06#. You'll be presented with your IMEI, and if you are also presented with an EID, it means your phone is eSIM compatible
Can I transfer my eSIM profile to a new phone?
For Vodafone, you can find full instructions at the link below:
Vodafone: eSIM Help | Vodafone
For iD Mobile, you’ll need to request a replacement eSIM here.
Once you receive your new eSIM via email, follow the instructions provided to download it to your phone. To activate your eSIM on your phone you’ll need to be connected to the internet (Wi-Fi).
Can I transfer from a physical SIM to an eSIM (or vice versa)?
Yes, you can… you’ll need to check your device is compatible with your preferred SIM type and contact your network to request the switch. For iD Mobile, you can learn how to get an eSIM here.
If you’re upgrading to an eSIM only device and currently have a physical SIM then we’ll request the change to eSIM with your network as part of your upgrade.
When would I need to delete my eSIM profile, and how do I do this?
There are several situations where you’d need to delete your eSIM profile/s, including when returning your phone, sending it for repair or after cancelling your contract.
How to erase the eSIM on your iPhone:
- Go to Settings
- Tap Mobile Services
- Select the eSIM you want to remove.
- Tap Delete eSIM
For Samsung:
- Go to Settings > Connections > SIM card Manager.
- Tap the eSIM you want to remove
- Tap Remove.
- Follow the on-screen steps
For other Android:
- Open Settings.
- Tap Network & Internet
- Tap SIMs.
- Tap the eSIM you’d like to delete
- Tap Erase SIM.
- Follow the on-screen instructions
What do I need to do if my eSIM phone is lost or stolen? How can I get back up and running?
Ok… firstly, contact your network to deactivate your eSIM. For iD Mobile, please call 0333 003 7777 and select option 3.
If you have insurance for your phone, contact your insurance provider.
If you’re with Vodafone, check their Lost & Stolen Hub for what to do next: Lost or stolen device | Vodafone. This includes a link to request a replacement SIM.
If you’re with iD Mobile, you can find information here: Lost & Stolen Phones | Help & Advice | iD Mobile Network
For iD Mobile, if your eSIM phone is lost, stolen, or if you’ve accidentally deleted the eSIM profile - you'll need to request a replacement eSIM here.
Once you receive your new eSIM via email, follow the instructions provided to get set up.
I haven’t received the email with my QR code – what should I do?
First, please check your Junk folder. If it isn’t in there, contact your network. They can check your email address is correct and issue another QR code if needed.
I’ve tried to use the QR code to download my eSIM profile, but it isn’t working – what should I do?
For Vodafone, please contact Vodafone so that they can issue another QR code.
For iD Mobile, you’ll need to request a replacement eSIM here.
