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Upgrade With Us Today - We offer the widest range of networks: O2 | Vodafone | EE | Orange | T-Mobile | Talkmobile

Check If You Can Upgrade

We upgrade everyone, even if you haven't bought from us before

Upgrade Early

If you know you are eligible to upgrade early please contact our team

Call us free today: 0800 049 6248

Free from a mobile: 85102

FAQs about upgrading

I didn't buy my last phone contract from Carphone Warehouse? Can I still upgrade?
We can definitely help you with your upgrade. You don't need to have bought from us before.

We have the widest range of networks on the High Street. So you can compare more deals, to find the one that's right for you.
Can I upgrade early on my network?
Some networks allow you to upgrade before your contract ends. We can only process early upgrades over the phone or in-store. Please call us on 0800 049 6248* or use our store locator to find your nearest store.

Orange: 45 days before your contract end date

Vodafone: 75 days before your contract end date

O2: 30 days before your contract end date
I don't know when my contract started, how can I find out?
Use our online Upgrade Checker to find out if you're eligible for an upgrade.
I'm not eligible for an upgrade yet, but I need a new phone. What else can I do? Will you remind me when I am due?
We have a great range of SIM Free and Prepay handsets. If you buy a new phone, you'll be able to use your existing SIM until it's time for your upgrade.

To make sure you don't miss your upgrade, sign up to our Upgrade Reminder Service and we'll contact you as soon as you can upgrade.
Why couldn't I upgrade?
Below are a few common reasons why you might not have been able to upgrade:

You're trying to upgrade too early or have recently upgraded

Your details might not have been put in correctly or didn't match our records. You can try again, or give a member of our dedicated team a call on 0800 049 6248

You might have an outstanding payment on your phone contract

You have a business account, which we can't upgrade online

Early upgrades can only be processed over the phone, or in-store

If you need some help with your upgrade please give us a call us on 0800 049 6248*
Why do you need all my details to check my upgrade date?
We need your details to check your eligibility date with your network. It's important you use all the details that you have associated with your phone contract.

If you are on EE, you will be asked for the bank account details that you have set up with your phone contract direct debit. This is a requirement from EE to verify that it is your phone contract.

Your details will not be shared with any third parties and we comply with the Data Protection Act 1998. We also use a server certificate to encrypt data transmissions and assure you of security. For more information please visit our Privacy Statement.

Why Upgrade With Us?

  • Keep your number and network benefits, plus get our Additions on top
  • We upgrade everyone, even if you haven't bought from us before
  • We have the widest range of networks on the High Street, so you can compare more deals, to find the one that's right for you.
  • If you find a cheaper deal than ours, we'll match it and pay your first monthly bill. Find out more about our Price Promise
  • If you find a better Trade-in price when getting any new smartphone, we'll beat it and give you £20. Learn more about Trade-in

Set A Reminder

Not eligible yet? Join our Upgrade Reminder Service and we'll make sure you get a great upgrade deal with your current network the moment you're due. Join now

*Calls to this number may be free from a landline. Prices of calls from other providers may vary and from mobiles may cost significantly more. Calls may be recorded and/or monitored. Lines open Monday - Friday 8am - 10pm, Saturday 9am - 6pm, Sunday 11am - 5pm Bank holidays 10am - 5pm.

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