Once we receive your Trade-in item we'll send you a cheque for the current market value at the time your Trade-in order was placed.
Q: How long will it take to receive my money?
Click here to see our step-by-step guide to the Trade-in process.
Q: I've seen Trade-In offers before, how's this different?
Most Trade-In offers only give you a flat rate for your products, regardless of what they're genuinely worth. At The Carphone Warehouse, our Trade-In value calculator is constantly updated to ensure you get a fair price for your mobile phone, iPods, Nintendo DS ™or Tom Tom ® sat navs.
Q: Can I Trade-in in store?
Yes, just visit any Carphone Warehouse store. Click here to find your nearest store
Q:Does my Trade-in item need to be in perfect condition?
Because your Trade-in will be starting a new life, it must be of a certain condition for us to Trade-In. Above normal wear and tear, your Trade-In needs to:
Be in good visual condition
Not have excessive damage to the screen, camera or buttons
Power up and charge
Have no evidence of liquid damage
Q: What do I have to do with my Trade-in item?
Once you've placed your Trade-in order, we'll send you a pre-addressed, postage paid, padded bag.
Put your Trade-in item and the Trade-in documents in the bag and send it to us by recorded delivery from any post office (Recorded delivery costs 72p. We'll add this to the value of your Trade-in cheque).
