You’ll be able to enjoy lots of benefits by upgrading to EE. You can get the BT Sport app for 3 months and Apple Music free for 6 months as well as having complete control of your bill - with EE you get usage alerts when you're near the end of your allowances for data, calls and any add-ons like roaming.
When you upgrade at Carphone Warehouse, you have a contract with your network – for minutes, texts and data - and the smartphone you buy comes from us.
You can always keep your existing number when upgrading with Carphone Warehouse.
Orange and T-Mobile merged together to create EE, so even though you’re upgrading to a different network by name, it’s still the same company, with the same customer service.
If you want to upgrade early with EE, you’ll have to pay the rest of your remaining contract fees. However, you will be awarded a 20% discount on the outstanding balance for a lump sum payment.
*EE Terms & Conditions:
BT Sport App: Excludes large business & 4GEE WiFi customers. TV license & latest Android, Window or iOS operating system required. App is for your personal, non-commercial use in the UK. Add BT Sport to your account for the first time to get the Add-On free for three consecutive months. The three months starts as soon as we receive your request for the Add-On or from the date you join or upgrade your price plan. If the Add-On is removed from your account at any point during the three month period, you’ll be unable to get the Add-On again free of charge. At the end of the free period, you'll be automatically charged for the Add-On but can cancel at any time. The offer is non-transferable. Other terms apply, see ee.co.uk/btsportaddonterms.
Apple Music: Individual Apple Music subscription Add-On free for 6 months for customers joining or upgrading to a new EE Pay Monthly phone plan and adding the Add-On to their account for the first time. Must be added within 30 days of joining or upgrading. After 6 months membership automatically renews and you’ll be charged £9.99 a month unless you cancel. If removed from your account during the free period, you’ll be unable to get the Add-On again free of charge. Requires handset using either iOS 8.4 or Android 4.1. Apple ID required for full functionality. Data usage will decrement your data allowance. Apple Music is for your personal, non-commercial use in the UK only. This offer is non-transferable. Not available with any other Apple Music subscription offer. Apple Music terms apply (apple.com/uk/legal/internet-services/itunes/uk/terms.html). Other terms apply, ee.co.uk/applemusicterms
WiFi Calling: EE pay monthly customers with compatible phone only. Wifi connection required. EE accepts no responsibility for the quality, availability or coverage of WiFi networks and calls made or received over them. All calls or texts changed as per your EE price plan, see ee.co.uk/priceguides.
Mobile only. 4G speeds depend on location, number of users and plan. Check your coverage at ee.co.uk/coverage. Compatible device required. 4G IN MORE PLACES THAN ANY OTHER UK NETWORK: Based on results from the RootMetrics® UK RootScore® Report: H2 (Jul – Dec 2016). Tested at locations across the UK with the best commercially available smartphones on 4 national mobile networks across all available network types, conducting over 33K randomly sampled test cycles. EE tests carried out using 4GEE Max tariff with uncapped speeds. Your experiences may vary. The RootMetrics award is not an endorsement of EE. Visit rootmetrics.co.uk for more details.
Click here to find out where you can roam like home in European destinations
5G smart plans: Plans include access to our fastest 5G speeds if you have a 5G device. 5G coverage needed. Available to Pay Monthly handset, selected SIM and tablet customers on a Smart Plan. Swappable Benefits available dependent on Plan. Choose your Swappable Benefit at purchase, via My EE or by texting 150. We may at any time change the range of swappables available, the content of swappables or the minimum length of time each must be active for. Third party subscriptions may be required. For more detail please see ee.co.uk/passes.
5G Essential Plan: Includes access to our fastest 5G speeds if you have a 5G device. 5G coverage needed.
Service Pack: (£10 off Protective Kit, device MOT & lifetime guarantee) available to customers purchasing a plan direct from EE. £10 off protection subject to availability. Non-transferable. Available at time of purchase only. Where we do not stock accessories for a specific device, we will provide a discount code to be redeemed online. Device MOT: For full details see ee.co.uk/servicepack. Lifetime guarantee: You must remain on an eligible Pay Monthly Plan. Your account must be up to date. Your EE Lifetime Guarantee only covers the original device supplied to you by EE. If your device suffers from electrical or mechanical breakdown through normal use during the warranty period, we will repair it for free. For full details and exclusions see ee.co.uk/servicepack.
Data Gifting: Account holder only can gift to other pay monthly plans on the same account in increments of 500MB. No gifting to/from Smart Watches, 4GEE Home or 30-day 4GEE Wi-Fi plans. Data not used in a month does not roll over, allowances are set back to zero at the start of each month. If you are outside your price plans standard countries when your monthly allowances refresh on your bill date the main account holder will not be able to gift data until you return to the UK/EU. Data can only be used in accordance with the plan terms applicable to the receiving line.
Unlimited: 50GB fair use policy applies outside UK. Personal, non-commercial use only. If you regularly tether 12 or more devices, we will consider this non-personal use and have the right to move you to a more suitable plan. We will consider usage above 1000GB/month to be commercial use and have the right to move you to a business plan. You can gift up to 100GB. Data usage on an unlimited plan will decrement from giftable allowance. Any data boost allowance will be added to the giftable allowance.
Entertainment on EE: Up to £220 worth of content based on monthly costs of MTV Play (£3.99) for 6 months, Apple Music (£9.99) for 6 months, BT Sport (£15) for 3 months, Britbox (£5.99) for 6 months and Apple News (£9.99) for 6 months. Terms apply, see ee.co.uk/entertainment-on-ee.
Smart Plan: Includes access to our fastest 5G speeds if you have a 5G device (5G coverage needed).
Swappable Benefits: Smart Plans give you access to a range of Swappable Benefits. Once you’ve chosen, you can change your Swappable Benefit thereafter every 30 days. Choose your Swappable Benefit at purchase, via My EE or by texting 150, for more details go to ee.co.uk/passes We may at any time change the range of Swappable Benefits available, the content of Swappable Benefits or the minimum length of time each must be active for. We will try to notify active users of the affected Swappable Benefit if we do this but are not obliged to. Each Swappable Benefit may take up to 24 hours to activate. Third party subscriptions may be required.
BT Sport Ultimate: You need a smartphone or tablet with an EE SIM. Devices must use at least Android 4.1 Windows 10 or iOS 9 operating systems. Some in-app functionality is restricted on Windows 10. To use the app you’ll need a TV licence for the household registered to your EE account. BT Sport is for your personal, non-commercial use in the UK. You must not attempt to share, edit or adapt the content made available to you. It’s your responsibility to ensure that content accessed by under 18s is suitable for those viewing it. Content available via the app may change from time to time. When you download and use the BT Sport app, you will use data that may decrement from your price plan’s inclusive allowance. For the additional price of £5, you can add BT Sport Large Screen (in SDR) to your BT Sport Swappable.
Amazon Prime Video: Data used will decrement from your plan allowance. Offer subject to change. Amazon.com Inc and its affiliates are not sponsors of this promotion. Amazon Prime has a £5.99/month value. You must not attempt to share, edit or adapt the content made available to you. It’s your responsibility to ensure that content accessed by under 18s is suitable for those viewing it. Content available via Prime Video may change from time to time. Prime Video terms apply. Amazon, Amazon Prime Video and all related logos are trademarks of Amazon.com, Inc. or its affiliates. For more details go to www.ee.co.uk/amazonterms.
Britbox: Data used will decrement from your plan allowance. BritBox is for your personal, non-commercial use. You must not attempt to share, edit or adapt the content made available to you. Service is on demand content only. Device limitations apply. Compatible device required to stream content, see www.britbox.co.uk/help. Third party content provider terms apply. It’s your responsibility to ensure that content accessed by under 18s is suitable for those viewing it. Content is variable and may be withdrawn at any time. Access to content outside of the UK and the ability to watch on other devices are subject to the terms and conditions of BritBox. BritBox terms apply. For more details see www.britbox.co.uk/terms
Video Data Pass: Data used whilst streaming and downloading video content on Netflix, MTV Play, Amazon Prime Video, YouTube, BBC iPlayer, TV Player and BT Sport whilst in the countries included in your Plan allowance will not decrement from your plan’s inclusive data allowance. All other data used when you use the Content Apps will decrement from your plan’s data allowance. You must have some of your plan’s data allowance left else you will be unable to stream content on the Content Apps via your EE plan. The EE Video Data Pass is for your personal, non-commercial use. It’s your responsibility to ensure that content accessed by under 18s is suitable for those viewing it. Content via the EE Video Data Pass may change from time to time. For more details go to ee.co.uk/videopassterms
Roam Further Pass: Access your standard plan allowances in the USA, Canada, Mexico, Australia and New Zealand in addition to the UK & EU/EEA. Remember, data fair use policy outside UK of 50GB applies. See ee.co.uk/terms for countries and details. Allowances last until next bill or until used up, whichever comes first. Allowances don’t roll over. Our stable links policy applies, as set out in the Plan Terms. Once you have used up the allowance, or hit your 50GB fair use amount, standard rates apply as set out in the Non-Standard Price Guide.
Upgrade Anytime: Smart Plans customers who have purchased directly from EE can upgrade anytime so long as you have had your plan for at least 15 days and are up to date with all your payments. You’ll have to pass a credit check and your new plan must be of the same or higher value. You may have to pay an early upgrade fee and we’ll tell you this before you upgrade. Your old device must be returned in full working order, be able to power up, with any security features such as Find My iPhone disabled, otherwise damaged/missing device charge may apply, see ee.co.uk/upgrade anytime for charges. Your device cannot be returned so ensure all contacts and data have been backed up before sending it to us.
Reserve Data: If you have a Smart Plan with a capped data allowance (i.e. not an unlimited data plan) once you have used up your monthly data allowance you will be able to use Reserve Data. You will still be able to access the internet to do the essentials, but we will keep you connected at a capped speed of 2Mbps. You will regain access to our fastest speeds upon (1) renewal of your monthly plan allowance, (2) by buying one of our data add-ons, or (3) If you are gifted data by someone else in your family account. Once the data add-on or gifted data runs out, you will be able to use Reserve Data again.
On every EE contract the monthly price plan charge will be increased by RPI in March of each year. Other prices, such as call charges and Roaming costs, may also go up during your plan. Your first annual RPI increase will take place in March 2019