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Vodafone terms and conditions

 

 

 

Your Charges Guide

Call 03333 043 222 or email [email protected] for a large print, braille, audio CD or dyslexia friendly version of this document.

When these charges will apply

Your plan includes a monthly allowance for calls to any mobile network within the UK, standard UK landlines (starting 01,02,03) and voicemail. It also includes a monthly allowance for standard text messages and data usage. It may also include a monthly roaming allowance for calls to any mobile network in the UK or in our Roam-free destinations, standard UK landlines (starting 01,02,03), voicemail, standard text messages and data usage. Once you have exceeded your plan allowance or you use services which are not included within your plan, the prices shown in this Charges Guide will apply. You may be able to buy an extra to give you additional allowances. You can view our range of extras at vodafone.co.uk/ extras or in your “MyVodafone” app.

How we charge for data usage

We measure your data usage in kilobyte (KB). Data is based on the following units:

•    1024 KB = 1 Megabyte (MB)

•    1024 MB = 1 Gigabyte (GB).

Your inclusive data allowance and additional data services will set out the amount of data you can use without an additional charge.

We calculate your data usage based on the amount of data that travels over our network, which may differ from the data your device consumes. Your data usage may include data packages which are re-sent over the network, for example if your connection drops off or if a webpage is refreshed. Certain data services (websites and other packets) may be usage free and will not be taken from your data allowance, whilst others can consume your data allowance.

It does not matter if you are using 2G, 3G, 4G, 5G, GPRS, Edge or HSPA we measure data in the same way over each of these networks.

Our UK data charges

Plan type

Cost

Plans without a data allowance

You’ll be charged for data as you browse

£2.50 per 100MB

Plans with a data allowance

You’ll be charged for data once you’ve exceeded your allowance

 

Pay monthly phone plans that started before 3 April 2015, or between 5 May 2016 and 9 July 2019

£6.50 per 250MB

SIM only plans that started before 16 August 2015, or between 5 May 2016 and 9

July 2019

£6.50 per 250MB

Red or Red Value Bundle Pay monthly phone plans that started between 3 April 2015–4 May 2016

£6.50 per 500MB

SIM only plans that started before 16 August 2015, or between 5 May 2016 and 9July 2019

£6.50 per 500MB

Pay monthly plans and SIM only plans that started on or after 10 July 2019, excluding Red and Unlimited plans

£6.50 per 250MB

Data on the go plans

£6.50 per 250MB

Red plans starting on or after 10 July 2019

See vodafone.co.uk/extras or your “MyVodafone” app

 

 

 

Mobile data speed limits

Mobile data speed limits apply to our Vodafone Unlimited Lite and Vodafone Unlimited plans only. The maximum upload and download speeds you could experience on your device with these plans are as follows: Vodafone Unlimited Lite – 2Mbps and Vodafone Unlimited – 10Mbps. If you have chosen one of these plans, please note you are not guaranteed to experience the maximum speed stated for your particular plan – the actual speed you experience will depend on a number of factors including location, network coverage and network signal.

Expected upload and download speed

For an estimate of the coverage and speeds you may experience at home and when you are out and about in the UK, please see our coverage checker at vodafone.co.uk/coverage. The speed estimate you receive with our coverage checker is subject to any speed limits which apply to your plan (see above for more detail).

Information on your rights, should you experience speeds below those displayed on the coverage checker, is set out in the “Problems with our services” section in your General Network Terms.

Upload refers to data that is sent from an electronic device such as a mobile phone, tablet computer or a communications network. This includes all types of outgoing data, such as sending an e-mail message, posting a social media message or uploading a file or picture. It may also include data sent over the Network while playing an online game.

Download refers to data that is received by an electronic communications device such as a mobile phone, tablet, computer or a communications network. This includes receiving e-mail messages, downloading files, viewing Social Media content or simply visiting or browsing Web pages. Online games also generate download traffic.

Voice calls and messaging within the UK from UK mobiles

Standard UK call charges

Cost per minute

(one minute minimum call charge applies)

Calls to any Vodafone UK mobile, standard UK landline (starting 01, 02, 03) and voicemail

55p

Other mobile networks within the UK

55p

Non-geographic numbers (084, 087, 09, 118)

65p per minute Access Charge, plus Service Charge

Freefone numbers starting 0800, 0808

Free

Radio-paging services (start 076)

55p (per call)

Call forwarding services (e.g. 07744, 07755)

55p

Video calling to Vodafone UK mobiles

55p

Video calling to other UK mobiles

55p

Voice Shortcodes; typically 5 – 7 numbers long, used to dial TV/Radio shows, competition lines and information services. Each service advertises clearly the price charged.

Free to £2.00 per minute (one minute minimum call charge applies)

Calls to 159 numbers

Free

Calls to non-geographic numbers beginning 08, 09 and 118 are split into two parts;

i.            Vodafone’s Access Charge is the cost to connect the call, this is 65p per minute. It is charged by the minute with a one minute minimum call charge;

ii.           the Service Charge which is set by the service or organisation you are calling.

To find out more, visit vodafone.co.uk/help-and-information/costs-and-charges/charge-checker-uk

All standard UK call charges, including voicemail, within your minutes allowance are charged by the minute with a one minute minimum call charge. Please note that, due to technical limitations, the start time of any calls made by you may not be the same as shown on your bill. Also, if you lose signal during a call you will remain connected to our network for a short period and will be charged accordingly. To avoid any unnecessary charges, please end each call in line with the user instructions on your handset. Charges of shortcode services are listed in the merchants promotional material or adverts for the service. Total charges will vary depending on the service provided by merchant and will be subject to the merchant’s own charges. Please refer to the Vodafone Charger Checker service for more information. https://www.vodafone.co.uk/ help-and-information/costs-and-charges/charge-checker-uk

 

 

UK messages

Cost per message

Standard text message (up to 160 characters)

35p

Long text message (over 160 characters)

35p

Picture messages (up to 300kb)

35p

Video messages

55p

Non-standard UK text messages e.g. call forwarding services (e.g. 07744, 07755)

55p

Standard network rate for texting a shortcode

15p

Calls to charity numbers

Cost

Charity numbers starting 0800 or 0808

Free – see vodafone.co.uk/pmcharges

Our International Charges

An international call or text is one made from within the UK on our UK network to a mobile network or landline outside of the UK.

 

International calls, texts and video calls from the UK

Cost

International calls (one minute minimum call charge applies)

 

EU and EEA (Iceland, Lichtenstein and Norway) destinations for Pay monthly and SIM only plans

19p per minute

Other European destinations

£1.50 per minute

The Rest of the World

£3.00 per minute

Text messages

 

EU and EEA (Iceland, Lichtenstein and Norway) destinations for Pay monthly and SIM only plans

6p per minute

Rest of the World (up to 160 characters)

65p per message

Video calls

 

Worldwide

See vodafone.co.uk/pmcharges

Channel Islands and Isle of Man charges

Making a call to the Channel Islands (Guernsey or Jersey) and the Isle of Man will not be included in your monthly allowance.

 

Channel Islands and Isle of Man charges

Text messages

Cost

Standard text to Channel Islands (Guernsey and Jersey) and Isle of Man

35p per message

Standard Calls (one minute minimum call charge applies)

 

Standard call to Channel Islands (Guernsey and Jersey) and Isle of Man

55p per minute

All international calls are charged by the minute with a one minute minimum call charge. To find out more, visit vodafone.co.uk/international

Charges for using your phone abroad

We’ve divided the world into zones which carry different charges. As zones, countries and charges change from time to time, please check our website before travelling at vodafone.co.uk/travelling for the latest information on our charges.

 

 

Making calls

Sending texts

Using data

Receiving calls

Sending picture messages

Inclusive roaming destinations

Usage taken from inclusive allowance, or charged at your home rate*

Free

55p per picture message

Roaming in Zone B.

Note: until 1st January 2022 all Zone B destinations will

be treated as inclusive roaming

destinations

From 1st January 2022: £2 daily charge with usage taken from inclusive allowance, or charged at your home rate*

Free

66p per picture message

Roaming in Zone C or Zone D

£6 daily charge with usage taken from inclusive allowance, or charged at your home rate*

Free

66p per picture message

Roaming in Rest of World Zone 1

60p per min

8p per text

12p per MB

36p per min

66p per picture message

 

 

 

Making calls

Sending texts

Using data

Receiving calls

Sending picture messages

Roaming in Rest of World Zone 2

£1.20 per min

30p per text

60p per MB

72p per min

66p per picture message

Roaming in Rest of World Zone 3

£2.40 per min

60p per text

£1.80 per MB

£1.56 per min

66p per picture message

Roaming in Rest of World Zone 4

£2.40 per min

60p per text

£7.20 per MB

£1.80 per min

66p per picture message

 

Additional charges may apply when calling non-UK numbers, or calling and texting non-standard numbers – please visit

vodafone.co.uk/travelling for a full list of charges.

In inclusive roaming destinations and zones B, C and D calls are charged by the minute with a one minute minimum call charge.

In Rest of World Zones 1, 2, 3 and 4 we will charge you for the call you make, or receive, in one minute increments with a one minute minimum call charge.

Premium rate and satellite calls are excluded and additional charges (including network handling fees) may apply.

If we are charged an admin fee from a foreign network operator for you to receive a text, we will pass this charge to you.

*Data usage when roaming has a 25GB roaming fair use policy per billing month in inclusive roaming destinations and zones B, C and D. We will notify you as you approach this threshold and again once reached. If you reach this threshold, you will then be charged at a rate of £3.13 per 1GB to continue using data in inclusive roaming destinations and zones B, C and D until your monthly allowance renews. Please go to www.vodafone.co.uk/travelling for details of our Roaming Fair Use Policy.

You must not use any inclusive roaming services more than would be reasonably expected. Use of our services while in our inclusive roaming destinations and Zones B and C (on plans that include them at no extra cost) is intended for temporary, periodic travel such as holidays and short breaks. We will monitor and check your roaming use. If, during any 4 month period, you roam in these zones for 62 days or more AND your corresponding roaming usage exceeds your usage within the UK, you may incur additional roaming charges. We will send you notification two weeks prior to charging you any additional roaming charges, to allow you time to adjust your usage accordingly. These additional roaming charges will be:

• £0.033p per minute for calls • £0.01p per SMS • £3.13 per 1GB of data

Go to https://www.vodafone.co.uk/help-and-information/costs-and-charges/travelling-abroad for more information on our roaming zones and charges.

Flexi-upgrade fee

If you qualify for a Flexi-upgrade (see your Welcome Letter for details), you’ll need to pay a fee if you upgrade early. The fee is based on the cost of the equipment and the remaining time left on your contract, and can be calculated as follows:

Equipment subsidy ÷ contract length (months) X remaining contract (months)

 

Early termination fee

If you cancel a contract for your plan before your agreement ends, you’ll need to pay an early termination fee. The fee is based on your monthly plan charge and the remaining time left on your contact, and can be calculated as follows:


For disconnections completed before 24th February 2021:
Monthly line rental charge (exc. VAT) X remaining contract (months) X 98%


For disconnections completed on or after 24th February 2021:
Monthly line rental charge (inc. VAT) X remaining contract (months) X 98%

 

Discounts on your monthly plan

You can only have one discount on your monthly plan. If your plan already has a discount included, then unfortunately you won’t be able to add another one e.g. Vodafone Advantage. It may be possible to swap your discount, please contact us for more information.

Admin and other charges

 

Late payment fee

£5

Itemised paper bill

£1.54 per month

Additional bill copy

£1.54

Plan switching charge

£20

 

 

 

Managing permissions of users and notifications to end-users

To find out how account owners can manage notifications and permissions for other numbers on their account please visit

vodafone.co.uk/support

General

Prices are correct at time of print and are inclusive of VAT. If there is a conflict between the pricing and plan information in this Charges Guide and the pricing and plan information on our website, then the pricing and plan information on our website shall take priority. You can find out about all our latest call, text, video and data charges by checking vodafone. co.uk/pmcharges

All our services which are offered as “unlimited” (or similar) must only be used for your personal and non-commercial use.

Where a call originating from a handset is disconnected, the network will initially assume that signal has been temporarily lost, e.g. when passing under a bridge or through a tunnel you could lose signal. The connection will be maintained and charged for the first 10 seconds after signal is lost. Should signal be re-established, the call will continue as before. If however, the caller has switched off the phone, run out of battery capacity or moved permanently out of range, the charges for that call will include the 10 seconds. In order to minimise the risk of unnecessary charges, customers should be careful to end each call as set out in the user instructions for the handset.

Please note you may incur additional charges due to manufacturer specific features on your handset. Please see your handset user guide for more information.

March 2022

 

 

Your Airtime Agreement with us

Call 03333 043 222 or email [email protected]      

for a large print, braille, audio CD or dyslexia friendly version of this document.

This agreement (your Agreement) applies to consumer customers who take out a pay monthly consumer airtime plan for their own personal use and small business customers that have fewer than ten (10) connections or employees (Small Business Customers).

Your agreement is with Vodafone Limited, registered in England under number 1471587 at Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN. It’s made up of these General Network Terms and Charges Guide which covers (i) the SIM card/eSIM profile; (ii) any services you use in your plan; and (iii) your Vodafone OneNumber Pay monthly plan. It doesn’t cover any equipment however see “equipment subsidy” below. We’ll send these to you by post or email.

We also encourage you to take a look at our Returns and Acceptable Use Policies which also make up your “Agreement” with us. You can find these documents at http://www.vodafone.co.uk/agreementpolicies.

You should also look at our Privacy Policy on how we use personal information.

You can find our Privacy Policy and Cookie Policy at www.vodafone.co.uk/privacy.

 

Joining us and charges

The basics. When you join us we’ll agree certain things with you and set them out in your Order Form or Welcome Letter. These documents will include important information like:

1.  how long we’ll provide our services to you and the minimum period you have agreed to stay with us;

2.  your chosen services and how much these will cost you every month;

3.  additional services you have chosen as part of your plan, when they start and end and when you’ll be charged for these; and

4.  any upfront charges you’ve paid or may have to pay for your equipment where applicable.

Charging. Your Charges Guide sets out current pricing information about out of bundle charges (charges for messaging, minutes, and data) as well as charges for additional services which are not included in your monthly plan charge. It also includes roaming charges which may be a lot higher than your UK standard charges. All these charges will be added to your bill as and when you use the services. It also explains the speed limits that apply to some of our plans – please see the Charges Guide for further details.

Charging – Vodafone OneNumber customers. Your Vodafone OneNumber plan does not include any allowance for calls, messaging or data usage. Your Vodafone OneNumber plan will use the allowance from your mobile plan

(the “Primary Account”) linked to your Vodafone OneNumber account (the “Secondary Account”). The Charges Guide sets out the current pricing

information about out of bundle charges applicable to Vodafone OneNumber customers where your Primary Account has depleted its allowance and for charges for additional services which are not included in your Primary monthly plan charges. All these charges will be added to your bill as and when you use the services. Please check our FAQs to confirm whether your Vodafone OneNumber device is able to roam.

Payment. You’ll need to pay for all charges within 7 days of the date

of your bill. We ask that you pay by direct debit so please contact us if you wish to pay by other means. Where VAT applies, it will be included in the charges. If you pay late we’ll charge interest of 2% above the base rate of Barclays Bank each year and you’ll also need to pay a reasonable charge to compensate us for the administration costs incurred (see your Charges Guide).

Mobile upgrade. We don’t have to offer you an upgrade but if we do we’ll agree a new plan, minimum period and any applicable equipment with you. Unless you have upgraded via ‘flexi upgrade’ your new minimum period will not start until you have seen out your original minimum period. We’ll discuss the options with you when you qualify for an upgrade.

 

In addition, the following also applies to Vodafone OneNumber customers:

Vodafone OneNumber plan. Vodafone OneNumber plans are only available to new and existing consumer and Small Business Customers on a compatible Vodafone Red or Unlimited consumer Pay monthly or SIM only phone plan who have a compatible mobile phone. Your Vodafone OneNumber device will be linked to this account and will be referred to as your “Primary Account”.

You can check whether you have a compatible plan and phone for your selected Vodafone OneNumber device by checking our website.

 

Important Information and Limitations – Vodafone OneNumber

•  Your Vodafone OneNumber device must be on the same account as your Primary Account and will be referred to as your “Secondary Account” for the purposes of this Agreement.

•  Your Vodafone OneNumber device must be paired to the phone on your Primary Account in order to use data or receive/make calls and receive/send messages on your Vodafone OneNumber device.

•  Without a Primary Account your Vodafone OneNumber device will not function fully. Please refer to our Frequently Asked Questions for further details.

•  Your Vodafone OneNumber account will utilise the texts, minutes and data included in your Primary Account plan.

•  If you (i) terminate your Primary Account, (ii) migrate your Primary Account from a Vodafone OneNumber compatible plan to a non-compatible plan, or (iii) no longer have a compatible phone, you will not be able to use the texts, minutes and data included in your Primary Account plan for your Vodafone OneNumber device. Further use of your Vodafone OneNumber device will be charged in accordance with the out of bundle rates. Please see the Charges Guide for details.

•  You will need to contact us should you terminate your Primary Account, migrate your Primary Account to a non-compatible plan, or no longer have a compatible phone.

•  If the phone paired to your Vodafone OneNumber device is switched off depending on your device type you may not receive messaging on your Vodafone OneNumber device.

•  Vodafone OneNumber and 4G and Wi-Fi Calling are not available to One Net Anywhere Small Business Customers.

Vodafone OneNumber, changing plans – if your Primary Account is cancelled you may wish to change your Secondary Account plan. Where this is possible we will agree a new plan for your Secondary Account and a new minimum period with you.

This service does not work with Vodafone Passes, if you have a Vodafone Pass it will be automatically removed from your Primary Account when you take out your Vodafone OneNumber plan.

 

During your agreement with us

Using the services. You’re responsible for other people that use your equipment and services which are only for your personal non-commercial use. We own the SIM card/eSIM profile and reserve the right to change the SIM card/eSIM profile and mobile number at any time. You may only use equipment that is approved for use on

our network. For more information on using our services and restrictions please review our Acceptable Use Policy.

 

Usage limits on your account:

We may decide to set a usage limit. We may set a monthly call and/or internet limit on your account. We may increase or remove this if we carry out a credit check. You may be able to go over your limit, but if this happens, you must pay all charges. If your usage increases significantly we may ask for a part payment so you can continue to use the services. Your Vodafone OneNumber service will utilise the texts, minutes and data included in your Primary Account plan. If your Primary Account is disconnected, you will incur charges in accordance with the Charges Guide. Some Vodafone OneNumber devices will require 4G coverage in order to use mobile internet.

You may decide to set a usage limit. If you are a new or upgrading customer, you will have the option to set and manage a monthly usage limit to control out of bundle charges. This limit will apply to charges and services (for example any calls, messaging, data usage, picture messages, app purchases and roaming in certain

countries) that aren’t included in your plan. It doesn’t include any, Pay monthly extras or other recurring charges that you choose to purchase.

 

Changes to the Agreement.

 

a) We may change your Agreement, our services or charges at any time in order to do one or more of the following:

 

i)   Change the way in which we provide services to you (for example, allowing you to call a new category of number with your airtime plan);

ii)    Change the structure of our services, charges or equipment (where applicable);

iii)   Change the amount payable for part of the services, including without limitation additional services (for example, we may change the amount payable for certain types of calls if our international partners increase their costs);

iv)   Remove and/or replace some or all of the equipment (where applicable);

v)    Place limits on the way you use our services (for example, if we suspect that you have committed an illegal act while using our services);

vi)   Stop providing all or part of the service to you (for example, if we’re no longer able to provide a part of the service at your address);

vii)  Additional services (Pay monthly extras, content services, insurance, etc.). We may increase the charges for an additional service that does not form part of the main service. Charges for additional services may change from time to time and may be outside of Vodafone’s control. We’ll notify you of these changes unless the services are offered by a third party;

viii) If you have purchased an entertainment plan but have not selected your preferred entertainment option, we may change the choice of entertainment options available part way through your plan; or

ix)   Out of bundle services (additional minutes, texts, data, roaming, international calls, etc.). We may increase charges for out of bundle services at any time. Any increase to roaming charges above those set out in the paragraph below (Annual adjustment to your Airtime Plan, Out of Bundle Charges and OneNumber charges) will be linked to increases in the wholesale rate notified to us by other providers. Such increases will occur no more than quarterly.

 

b)    We are also entitled to make the following changes to the Agreement, our services or charges (together, the “Permitted Changes”):

 

i)   Annual adjustment to your Airtime Plan, Out of Bundle Charges and OneNumber charges. Each April, your monthly plan charge, all out of bundle charges and OneNumber charges (as applicable) will increase by an amount equal to the Consumer Price Index rate published by the Office for National Statistics in January (“CPI rate”) plus an additional 3.9% on top of the CPI rate. We will apply that CPI rate plus 3.9% adjustment from your April bill. In the event that the CPI rate is negative, this will be ignored but the additional 3.9% will still apply. For roaming charges, such annual adjustment will apply from April 2023 onwards

ii)   We may remove any benefits, discounts or additional services that we told you would expire part way through your plan when you purchased, provided we remove them at or after the time we told you they would expire;

iii)  We may make administrative or technical changes;

iv)  We may make changes that have no negative effect on your use of the service;

v)   We may make changes that are to your benefit;

vi)  We may provide new features of the service to you;

vii) We may maintain or improve the services we provide;

viii)We may clarify the Agreement so it is easier to understand;

ix)                We may make changes required by:

a.        applicable laws;

b.        regulations;

c.        codes of practice;

d.        a regulator; or

e.        a court of competent jurisdiction;

 

x)   We may reflect a change in the way we organise and/or operate our business; or

xi)  We may reorganise where certain terms of the Agreement are set out.

c) We don’t know what will happen in the future, so we may need to change your Agreement, our services, or charges for a reason other than those specified above in part a) and b).

Problems with our services. We’ll provide our services with reasonable skill and care. However, our services are not fault-free and are not available everywhere in the UK. Please check the predicted coverage in your area on Vodafone’s website (www.vodafone.co.uk/coverage). There are a number of reasons why you may find problems with the services and these include moving home or work, weather conditions, damage to our network, the number of people using the network and so on. Please contact us if you experience a service issue and we’ll attempt to fix it.

If we have to interrupt our services for maintenance or we cause a technical fault on our network, you may be entitled to a partial credit of your plan charge based on the number of days you are without our services. If you are experiencing a materially degraded service for an unreasonable period of time, please read our “Leaving Us” section below. We’ll not be responsible for any loss of service due to something outside our reasonable control. To receive a partial credit of your charges or terminate the Agreement, you must report to us a severe disruption which we will assess against your typical usage history. We may offer you alternative equipment (such as Vodafone Sure Signal) to address service quality.

During busy periods on our network we may need to manage traffic to ensure everyone has access to our services. You can find out more on our traffic management policy here: https://www.vodafone.co.uk/terms-and-conditions/consumer/ network-and-coverage/traffic-management/index.htm

Lost or Stolen Equipment. If your physical SIM card is lost or stolen or if your device containing your physical SIM or eSIM profile is lost or stolen, you must tell us as soon as possible so we can suspend our services and stop someone else using it. Your maximum liability for charges incurred up until you notify us will be as follows:

Notification within 24hrs: £100 maximum

Notification 24+hrs – 5days: £500 maximum

Notification 5 days+: all charges until you have reported to us.

You’ll also continue to pay all the remaining plan charges for our services for the minimum period, even if your SIM card or equipment is lost or stolen.

 

Leaving us / suspending the services

Cancelling, returns and faulty equipment. Please read our Returns Policy for details on how to do this. It also sets out what to do if your equipment is faulty and how you can return your equipment or get your equipment fixed or replaced.

 

If you want to end the Agreement:

(i) Because you simply want to leave us. If you request a Porting Authorisation Code (PAC) or Service Termination Authorisation Code (STAC) from us because you wish to port your number to another provider or switch to another provider without a port, it will be valid for 30 days from when it is issued to you. Your service will switch to the new provider within one working day of you providing your PAC or STAC to them. This Agreement will terminate when your service has switched to your new provider. If you do not use a PAC or STAC within the 30-day period, the Agreement and your Airtime Plan will continue. You can request a PAC or STAC at any time.

You can cancel your Airtime Plan at any time without requesting a PAC or STAC but you’ll need to give us 30 days’ notice.

Termination fee. If you’re within the minimum period of your Airtime Plan when you leave us, you’ll need to pay an early termination fee. Where you’re required to pay an early termination fee, your Charges Guide gives you a calculation to work out how much this will be. If you have requested a PAC or STAC we will notify you of any early termination fee that may be payable when you request the code.

(ii) Because of the quality of our services. If the service is materially degraded for an unreasonable period of time you may be able to leave the Agreement early without paying a termination charge (although you’ll need to pay for your equipment subsidy). Contact us to discuss your options.

(iii) Because of changes. If we make a change to the Agreement, the services or the charges which (i) has a negative impact on your use of the service (in Vodafone’s reasonable opinion) and (ii) is not a Permitted Change, as set out in the Changes to the Agreement section above, you will have a right to leave your Agreement without paying an early termination fee (although you’ll need to pay for your equipment subsidy if applicable, see terms regarding equipment for details). If that’s the case, we’ll usually give you at least 30 days’ notice but sometimes it might be less than that if we are prevented from giving you notice for legal or regulatory reasons. To exercise your right to leave without paying an early termination fee, you’ll need to tell us within that 30-day period. If you take no action within 30 days of us telling you about the changes you'll be considered to have accepted those changes. Please note, you will not have a right to leave the Agreement early without paying an early termination fee where we exercise our right to increase the charges you pay by the rate of CPI plus 3.9% once per year (as set out in the Changes to the Agreement section above).

Third party terms and conditions. Please note, if you receive a service from a third-party as part of your plan (such as a music streaming service), we are not responsible for any changes that third-party service provider makes to their terms and conditions with you. Any such changes will not affect our Agreement with you and the Because of changes section set out above will not apply.

 

Equipment subsidy. Where applicable, all the information required to calculate your equipment subsidy is set out in your Welcome Letter. The subsidy you pay will be 1/24 of the original value of the equipment less any up-front payment you made towards

it, multiplied by the number of months left of your minimum period at the time the agreement ends. We’ll add this charge to your final bill. For example, if you have a minimum period of 24 months, and wish to leave Vodafone in month 12 we calculate the  subsidy payable as follows: (i) we take the original value of your handset and subtract any upfront payment; (ii) we then divide that number by 24 to get the amount payable for one month; and (iii) we multiply that number by 12, as that is the number of months remaining on the minimum period of the agreement.

If we want to end the Agreement or suspend our services.

We may end the Agreement or suspend our services (entirely or partly) if:

(i)   you don’t pay any charges on time;

(ii)  you don’t do something fundamental

(iii) you use any of our services in a way that may damage or affect the operation of our network;

(iv) you breach or fail to adhere to our Acceptable Use Policy;

(v)  you become bankrupt or make an arrangement with creditors; or

(vi) we consider it necessary to safeguard the security and integrity of our network or to reduce the incidence of fraud.

Where we end the Agreement in this way termination fees will apply. We may need to suspend our services if asked to do so by regulators or if required by law.

We may end the Agreement if we are permanently unable to provide our services to you or by giving you 30 days’ written notice (for any reason). You won’t have to pay a termination fee in these cases although you’ll need to pay for your equipment subsidy where applicable.

 

What we do with your information and contacting us

What do we do with your data? Our Privacy Policy sets out how we and our group companies may collect, use and share your personal information. You will find the latest Privacy Policy and Cookie Policy on our website at www.vodafone.co.uk/privacy and you should check back every now and then for the latest version. For any queries, you can contact us at [email protected].

Fraud prevention agencies. The personal information collected from you will be shared with fraud prevention agencies who will use it to prevent fraud and money- laundering and to verify your identity. If fraud is detected, you could be refused certain services, finance, or employment. Further details of how information will be used by us and these fraud prevention agencies, and your data protection rights, can be found at www.vodafone.co.uk/privacy#fraud-prevention.

Contacting us and complaints. We’ll send you notices by post, voicemail, text or email. If you need to speak to us or have a complaint, please contact us on:

Phone: 191 from your Vodafone phone or 0333 3040 191 (from UK landlines or other mobiles);

Post: Vodafone House, The Connection, Newbury, Berkshire RG14 2FN; or

Website: www.vodafone.co.uk/complaints

If we can’t fix your issue you may ask that the matter is referred to an alternative dispute resolution provider (ADR Provider) under our Customer Complaints Code available on our website or by contacting us.

Further information on this complaints process is available on our website at

www.vodafone.co.uk/complaints.

If your issue is privacy related, please see www.vodafone.co.uk/privacy or you can contact us at [email protected]

 

Other useful information

Liability. We’ll not be legally responsible to you for any loss or damage that is not directly caused by us or which we could not reasonably expect at the time we entered into the Agreement with you, for example, loss of income, business, profit, savings and missed opportunities claims.

Transferring the Agreement. We may transfer this Agreement to anyone at any time provided doing so does not adversely impact your rights under the Agreement. You’ll need to get our permission before transferring the Agreement and the person you are transferring to will need to pass our credit check.

Your number. When you use your mobile equipment, your number may be shown to the third party being contacted. When you use your Vodafone OneNumber device

the mobile number of your Secondary Account may be shown to the third party being contacted. Your number will always be shown if you contact 999 or 112.

Vodafone Limited is authorised and regulated by the Financial Conduct Authority for consumer credit lending and insurance distribution activity (Financial Services Register No. 712210) Registered in England and Wales. Company No 01471587. Registered Office: Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN

Updated June 2022

 

 

Packages

Vodafone Family

Terms and Conditions

 

1. For the purpose of these terms and conditions, customers who form a Vodafone Family group are called "Group Owners" and customers who are nominated as a member of a group are called "Group Members" or "Members". 
2. Vodafone Family is available in two group sizes. A group of 4 costs £5 per month. A group of 6 costs £7 per month. 
3. Pay as you Talk customers can become a Group Owner if they are on any of the following price plans: Smartstep, Smartplus, Anytime or Anynet 
4. Pay Monthly customers can become a Group Owner if they are on any Consumer price plan launched on 1st May 2005 onwards. 
5. If you are connected to an ineligible price plan, you will need to migrate to an eligible price plan before being able to take advantage of this service. 
6. Vodafone Business customers cannot be a Group Owner. However, they can be a Group Member. Vodafone Business customers who are Group Members will not benefit from free calls to the Group Owner or other Group Members, but the Group Owner and other Group Members can call this Member for free. 
7. Customers billed by any service provider other than Vodafone Ltd are excluded from becoming a Group Owner or Group Member. 
8. Vodafone Family applies to voice calls to nominated Vodafone mobile phones within the relevant Vodafone Family group within the United Kingdom and Northern Ireland only and excludes roaming calls, video calls, calls to premium rate numbers, Vodafone voicemail and all data transfers (including text messages). 
9. Vodafone Family calls are free, anytime, for the first 60 minutes only. From the 60th minute onwards, the caller's normal price plan charges will apply. Customers with Vodafone Stop The Clock or Free Weekend Calls promotions cannot benefit from these services after the 60-minute Vodafone Family call has expired. 
10. In order to benefit Group Owners must register for Vodafone Family. You can register in any Vodafone store or participating retailer, visiting Vodafone family, or by calling 34444. Once registered your group will be able to call amongst themselves at no extra cost, once the group is activated, subject to these terms and conditions. Activation takes 2 hours. We will notify you and your Group Members once your group is active. 
11. For contract customers the subscription fee for the service will be added to your bill. Should you register for or cancel the service mid month we will pro-rate the charge on your bill. Should you default on payment of your bill we will suspend your group until you make payment. In the event that this happens we will text you and your Group Members to inform them that they are now charged standard price plan rates. 
12. Prepay customers can pay for their first month's subscription directly from their credit balance at point of registration, or by using a Vodafone Family voucher, which can be purchased from any Vodafone store. 
13. Future monthly payments for prepay customers, will be taken each month from your credit balance. We will start trying to take payment for your subscription 3 days before the fee is due, to ensure payment goes through in time. We will send you a reminder message about this the day before we start trying to take payment. If you have insufficient credit to pay for your monthly subscription by the due date, we will suspend your group and calls between your Group Members will revert back to standard price plan rates. In the event that your group gets suspended, we will inform all your Group Members by text. We will then attempt to take payment over the next 30 days. If we are unsuccessful in taking payment for your subscription during this time, we will cancel your Vodafone Family subscription. 
14. Calls between Group Members will not use up any inclusive minutes included in Group Owners or Members price plans. 
15. Customers can belong to a maximum of 3 groups, including 1 as the Group Owner 
16. We will inform your Group Members when they have been added to your Group. We will not inform them who your other Group Members are. It is your responsibility to inform them who the other Group Members are. 
17. Calls between Group Members will be indicated on contract customers' itemised bills. 
18. Group Members can remove themselves from a group at any time by replying with STOP to the text we send them, by texting STOP to 34444, calling 34444 or visiting www.vodafone.co.uk/vodafonefamily. We will inform you by text if they do this. 
19. Group Owners can change the members in their group 3 times per month if they have registered for a Group of 4, or 5 times per month if they have a Group of 6. Group Owners cannot make changes to their group if they are barred or have had their Vodafone Family group suspended. 
20. You can change your Group Members by calling 34444 or visiting www.vodafone.co.uk/vodafonefamily 
21. Contract Group Owners can change the size of their group (either 4 or 6) a maximum of 3 times per month. 
22. These limits will be reset on the 1st of each month for contract customers and on the subscription anniversary date for prepay customers. 
23. Changes to group sizes for prepay customers will not take effect until the end of the subscription period. A pending group cannot be cancelled less than 3 days before the subscription is due. 
24. Group Owners who are prepay customers cannot change the size of their group less than 3 days before their subscription is due. 
25. Group Owners who are contract customers can change the size of their group at any point and the subscription fee will be pro-rated on their monthly bill. 
26. If you remove a Group Member we will notify them that they are no longer part of your group. We will not inform your other Group Members. This is your responsibility. 
27. All Members that have been removed from a group will be charged their standard price plan rates immediately. 
28. If a Group Owner disconnects or ports from Vodafone to any other service provider we will cancel the relevant group automatically and notify Group Members. 
29. If a Group Members disconnects or ports to another network we will remove them from the relevant group and notify the Group Owner by text. 
30. Vodafone Family may only be used for private non-commercial use and is not for resale, nor for non-voice services. All usage is subject to Vodafone's fair use policy. If, in the reasonable opinion of Vodafone, your use is excessive, we may ask you to moderate your usage. If you then fail to do so, we reserve the right to charge you for the excessive element of your usage at your price plan's standard rate and/or to remove the Vodafone Family service from you. 
31. Group Owners can cancel the service at any time by calling 34444, visiting vodafone family or calling Customer Care. 
32. Prepay customers can choose to cancel their subscription at the end of their current subscription period or immediately (provided it is more than 3 days before their subscription anniversary date) 

 

Freedom pack

 

1. General: Vodafone Freedom Packs ("Packs") are available to Vodafone Pay as you go customers on Simply, Anytime, Anynet, Smartstep and Smartplus price plans. You can only have one Pack at a time. Packs are valid for 30 days. The date that the Pack is added to your account will count as the first day. It will run out at midnight on the 30th day.
2. Compatibility: During the 30 day period you cannot cancel your Pack, buy a new Pack, buy a Voice or Text pack and / or add Free Weekends or Text Unlimited to your account. Free Weekends or Text Unlimited will automatically be cancelled when you select and buy a Pack. Any outstanding rewards will be lost. Free Weekends or Text Unlimited will not be automatically added again when your Pack runs out. If you have a Voice and / or a Text pack you cannot buy a Pack until your Voice and / or a Text pack has run out. If you have Stop The Clock on your account when you buy a Pack you will not be able to use it until your Pack minutes are used up or until your Pack runs out.
3. Usage: Texts and minutes included in your Pack are for UK use only (excluding Isle of Man and the Channel Islands) to standard UK landline numbers (beginning 01, 02, 03), standard UK mobiles and voicemail. You will be charged at your standard price plan rate for any out of Pack use and / or if you use all your minutes or texts before your Pack runs out. Any unused minutes or texts will be lost when your Pack runs out. From 1 July 2010 a minimum of one minute will be taken from your Pack per call. After the first minute we will take each second of your call from your Pack.
4. Restrictions and Fair Use: Packs are non refundable, non transferable and are for private non-commercial use only. If you move from one Pay as you go price plan to another or move from Pay as you go to a Pay Monthly contract with Vodafone any unused minutes and texts in your Pack will be lost. All Packs that offer unlimited texts are subject to a fair use limit of 3000 texts per Pack. If you exceed this limit you will be charged at your standard price plan rate.

 

Please note: A Vodafone Freedom Pack lasts for 30 days and is not available with other tariffs or promotions. Pack mins and texts are used for standard UK landlines beginning 01, 02, 03, UK mobiles and voicemail. Packs are non refundable and non transferable. Terms apply - see vodafone.co.uk/freedompacks or call 2345.

 

Vodafone Passport

 

1. Vodafone Passport is available to customers on all Anytime, Anynet, Smartstep, Smartplus and Simply price plans and all Business price plans.
2. In order to benefit you must register for Vodafone Passport. Once registered, a 75p connection charge applies to all calls made and received plus you will be charged for eligible calls at the same rate as your home price plan while abroad. A one minute minimum call charge applies. After which calls are charged in 30 second increments. For each call received that lasts more than 60 minutes, a 20p per minute charge applies from the 60th minute onwards. This is charged in per second increments. All charges include VAT, where applicable, unless otherwise stated.
3. Vodafone Passport is available in selected destinations and may be subject to change from time to time. Details of these are available at Going abroad 
4. Vodafone Passport applies to voice calls made back to the United Kingdom or within the visited country and excludes calls to other countries, premium rate numbers and all data transfers (including text and picture messages). On Pay as you talk, daytime, evening and weekend rates are charged according to the time in the country you are visiting. If you are in a country where there is more than one time zone, you will be charged according to the time in the capital city. All Pay as you talk optional extras e.g. Vodafone Free Weekends, Vodafone Stop the Clock, Vodafone Family or Vodafone Text Unlimited do not apply to calls or texts made whilst abroad.
5. Occasionally, Vodafone UK may not receive details of your usage whilst abroad until several weeks after such usage occurs. Eligibility for inclusive minutes is determined when the details are processed, not when the usage occurs.
6. If your home price plan includes cheaper or free calls to mobiles or landlines within your business, these calls will be charged the connection fee plus usage of the inclusive minutes (if applicable). If you do not have inclusive minutes remaining these calls will be charged at the published Vodafone to Vodafone call rate for your price plan.

 

 

 

Vodafone 4G Sky & Spotify terms and conditions

 

Vodafone Entertainment Terms and Conditions

 

The following terms apply to your purchase and use of the Vodafone Entertainment package:

 

1. these terms for use of the entertainment package ("Terms");

2. terms provided by the relevant content provider ("Content Provider Terms") included below; and

3. your Price Plan, Airtime Conditions and Welcome Letter or Welcome Email ("Price Plan Terms").

 

If there is any difference between what is said in these Terms then the terms shall apply in the following order: your Price Plan Terms; these Terms and the Content Provider Terms.

 

What is Vodafone Entertainment?

 

Vodafone Entertainment allows you to choose entertainment relating to music, sport and other content provided to you by third party content providers ("Content").  Vodafone Entertainment is available on a subscription basis and within various price plans.  We provide you with the right to access the Content via the Vodafone network ("Services")

 

Cost of Service

 

 

2.1     Where the Content is included as part of your Price Plan you can select one Content pack at no additional cost. We supply a virtual Content pass on a monthly basis throughout the period Content is included in your Price Plan and the Content provider accepts that pass to give you access to your chosen Content. The Content will automatically expire after the term specified in your Price Plan Terms.

2.2     Where the Content is selected as a monthly subscription the cost of the Content will be confirmed to you at the time of taking out the subscription.  We supply a virtual Content pass on a monthly basis for the duration of your subscription and the Content provider accepts that pass to give you access to your chosen Content.

 

Access to the Service

 

If you exceed any price plan data allowance when using the Content you will incur additional internet data charges. If you access the Content outside the UK then you may incur browsing, downloading and other internet data charges at the standard internet data rates for roaming. The Service is subject to network coverage, mobile equipment capability and the operating system installed on your mobile equipment. 

 

Ending the Service

 

Where selected as part of your 4G price plan the Service can only be cancelled in accordance with your Price Plan Terms. 

 

4.2     Where selected as a monthly subscription 
4.2.1 Before you activate the Service, you can cancel your monthly subscription during the first 14 days following the date you first registered for the monthly subscription ("Cancellation Period").  We'll reimburse you for any monthly subscription payments for the Service you have already made, provided the Service has not been activated. 
4.2.2 After the Cancellation Period you can terminate your monthly subscription by contacting Vodafone at any time. The cancellation will take effect from the next monthly anniversary of the date you subscribed except where you cancel less than 48 hours before your next monthly anniversary date in which case cancellation will take effect from the following monthly anniversary. If you terminate your subscription you will not be entitled to any subscription refund.
4.2.3 To cancel or terminate your subscription either visit a Vodafone store or call 191 from your Vodafone mobile.

 

Sky Sports Entertainment Package

 

5.1     You can choose Pack 1 as your content option as part of certain price plans.   You can also choose to purchase either Pack 1 or the full pack as a standalone option on a monthly subscription basis or if you already have Pack 1 included under your price plan you can choose to upgrade to the full pack for an additional monthly subscription fee. If you purchase Pack 1 as a standalone option and wish to upgrade to the Full Pack we suggest you first cancel your Pack 1 monthly subscription and wait until your subscription has ended before subscribing to the Full Pack or you will be charged for both packs.  You will not receive any refund for any overlapping subscription where you have paid for more than one pack.
5.2     The Service is for use in the UK only.  The Service can only be accessed on the mobile equipment connected with your Vodafone account.  If you change your mobile equipment then you can continue to use the Service on your new mobile as long as it uses the same mobile number on Vodafone.

 

Spotify Entertainment Package

 

You can choose Spotify Premium as your content option as part of certain price plans.  You can also choose to purchase Spotify Premium as a standalone option on a monthly subscription basis. The Service can be used on multiple compatible devices.

 

7.       General

 

7.1     Third parties own the content of the products contained within the Vodafone Entertainment Package.  The content is subject to change and we are not responsible for the content. 

7.2     This Agreement is governed by English Law, unless (i) you live in Scotland, in which case it will be governed by Scots law, or (ii) you live in Northern Ireland, in which case it will be governed by the laws of Northern Ireland.
Registered Address: Vodafone House, The Connection, Newbury, Berkshire, RG14 2FN, United Kingdom. Registered in England No. 1471587. July 2013

 

Sky Terms and Conditions

 

References below to "we", "us" or "Sky" mean British Sky Broadcasting Limited registered at Grant Way, Isleworth, Middlesex TW7 5QD under registration number 2906991.
These terms and conditions (the "Contract") set out terms on which we provide the Sky Sports Mobile TV service to you in accordance with your eligible Vodafone tariff.  All payments for the Service are collected by Vodafone and your access to the Service is also subject to Vodafone's terms and conditions which are set out above.
For help with the functionality of the App or your login details you can contact Sky Sports Mobile TV customer service by telephoning +44 8442 411 531
Sky is not responsible for your mobile phone, the mobile network provided by Vodafone, the data services necessary to access the Sky Sports Mobile TV channels or collecting any subscription payments from you. Your separate contracts with them, including the terms and conditions set out above, cover these aspects ("Vodafone Contracts"). In order to use the Service, you will need to download the Sky Sports Mobile TV app (the "App") from your relevant App Store provider. You will need to set up an account to access the Service via the App.  If you do not already have a Sky ID you will be able to create one by following the steps on screen. If you already have a Sky ID and password, you can sign in to use the Service with those details. The App/Service is only available on supported devices.  If you change your handset or the software running on your handset, your new/updated handset may not be compatible with the Service and you may be unable to download the App or continue using the Service.  The current list of supported devices can be found on the App description page within your relevant device application store.
By using this Service, you agree that we may use and share information we hold about you in accordance with Clause 6 below and Sky's privacy notice which can be found at http://www.sky.com/privacy.
If you download the App from iTunes the following important terms specified by iTunes apply:
"iTunes" means iTunes S.a.r.l (registered number: RCS Luxembourg B 101 120), whose registered office is at 8 rue Heinrich Heine, L-1720 Luxembourg. These terms and conditions are between you and Sky and not between you and iTunes, though separate terms may apply between you and iTunes. Sky and its licensors are solely responsible for the App/Service and its content. iTunes has no obligation to provide any maintenance and support services with respect to the App/Service. To the maximum extent permitted by law, iTunes will have no other warranty obligation whatsoever with respect to the App/Service, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure of the App/Service to conform to any warranty are Sky' s responsibility.
iTunes is not responsible for investigating, defending, settling or otherwise discharging any claims by you or any third party relating to the App/Service (including any claims alleging that the App/Service infringes that third party's intellectual property rights or fails to conform to any applicable legal or regulatory requirement). 
You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
iTunes and Apple Inc., are each third party beneficiaries under these terms and conditions and shall have the right to enforce these terms and conditions against you as a third party beneficiary.
To the extent that the provisions of this section conflict with the remaining provisions of these terms and conditions the provisions of this section shall prevail.

 

1.       The Service

 

1.1     The "Service" means the Sky Sports Mobile TV channel package option(s) we offer ("Option") and chosen by you.  The Service enables you to access Sky Sports Mobile TV via the Vodafone network. You cannot choose individual channels within any Option.
1.2     The Service is variable. Sky may vary, replace or withdraw programmes, channels, content, and/or any facilities available on the Service without notice. All channels and programmes may differ from TV broadcasts and may be modified or made for mobile.  We can vary or withdraw your Option. If we withdraw your chosen Option we will move you onto the nearest equivalent Option.
1.3     We may suspend the Service at any time to update the Service or for technical reasons.
1.4     The Service is subject to wireless internet connection, 3G and/or 4G coverage, handset capability and network availability.  If the Service is suspended, interrupted or not available to you due to mobile network and/or wireless internet connection interruptions, we will not be responsible.
1.5     From time to time device manufacturers or the provider of the device operating system may impose changes that limit or restrict your use of the App/Service on that device.  If this happens we'll try to notify you of these changes in advance, but as we have no control over these manufacturers and providers it may not always be possible to do so.

 

2.       Information collected and/stored on your device

 

2.1     In order to use the Service you will need to download and install the App on your compatible device via your relevant app store provider.
2.2     When you visit a third party website via a link or banner ad from within the App, information will be automatically collected by us through the App to track the number of visitors to the relevant website.  These statistics will be supplied by us to our third party advertising business partners.
2.3     The information provided to your relevant App store provider upon registering for the Service will be collated and used by the relevant App store provider in accordance with their privacy policy.


3.       Your use of the Service 

 

3.1     You must ensure that your supported device meets (and continues to meet) the hardware, systems and software requirements for the App/Service as described at the time you download the App or any updates to the App.
3.2     You will not use the Service or any part of it other than for personal, non-commercial purposes in the UK. 
3.3     You must not or authorise or assist any third party to:
(a)      copy (except as permitted by law), redistribute or relay the whole or any part of materials included within the App or Service; or
(b)      sell or make any charge for watching or using any part of the App or Service; or
(c)      show any part of the App or Service in public to an audience, even if no charge is made; or
(d)      use the App or Service for any improper or unlawful purpose; or
(e)      access the Service or stream any content available via the Service from any device which is located outside of the UK  or ROI
3.4     You agree to follow our reasonable instructions concerning your use of the Service.
3.5     If the Service incorporates user posting/upload functions, you must not post or upload any material that is defamatory, threatening, obscene, harmful, pornographic or otherwise illegal, or includes material which would violate or infringe in any way upon rights (including intellectual property rights, rights of confidentiality, or rights of privacy) of Sky or others or causes distress or inconvenience.
3.6     We may require you to reimburse us for any reasonable and foreseeable losses, costs and expenses which we incur as a direct result of the misuse of the App or Service by you or any one you have allowed to use the App or Service on your compatible device.

 

4.       Subscription Payments

 

4.1     Vodafone collects subscription payments on our behalf.  All fees payable by you for your use of the Service are payable in accordance with your Vodafone Contracts.
4.2     If you have missed any payments you owe, we or Vodafone can suspend either the provision of the Service or your access to the Service without giving you notice. This does not affect our right to end this Contract under Clause 8 below.

 

5.       Liability

 

5.1     We will not be responsible or liable under this Contract for any loss or damage caused by: 
(a)      failure, interruption or delays to the App or Service caused by events outside our reasonable control;
(b)      your negligence or your failure to follow our reasonable instructions or the terms of this Contract;
(c)      us or our employees or agents in circumstances where:
(i)       there is no breach of a contractual obligation or legal duty of care owed to you by us or our employees or agents;
(ii)       such loss or damage is not a reasonably foreseeable result of any breach;
or to the extent that such loss or damage results from any breach by you of this Contract;
(d)      any incompatibility of the App or Service with any hardware and/or software on your mobile phone;
(e)      any errors, viruses or bugs present in or arising from your use of the App or Service that are not caused by or attributable to us;
(f)       any other matter that is outside of our reasonable control including without limitation, any act or default of any third party supplier, device manufacturer or provider of a device operating system.
5.2     We do not accept any liability under this Contract for any product or service advertised, promoted, offered or sold by third party service providers on the Service.  While all reasonable efforts will be made to ensure that the information contained in the Service provided by us is as accurate as possible, we do not accept any liability and make no representations or warranties in relation to the accuracy or completeness of such information.  Some of the content on the Service is provided by third parties.  The availability of such content is outside our control and we will not be responsible for any suspension or loss of such content.
5.3     Nothing in this Contract limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or for any matter that we cannot exclude or limit as a matter of law.
5.4     These limitations do not affect your legal rights.  If you require advice on your legal rights, you should refer to http://adviceguide.org.uk.

 

6.       Privacy and Personal Information

 

6.1     You confirm that any member of the Sky group may use and share information we hold about you with other companies in the group and with Vodafone including for market research and the marketing of Sky's products and services.  This may include sending you marketing by email or SMS about Sky Mobile TV or other similar products and services unless you advise us of your preference not to receive such forms of marketing.
6.2     Information held by the Sky group about you may also be shared with other companies outside the group, including for sales and marketing purposes and for market research on products and services, unless you advise us of your preference not to share such information such with third party companies.
6.3     If you have not already told us that you do not want to receive marketing by email or SMS, or us to share information about you with companies outside the British Sky Broadcasting group, please contact Sky Sports Mobile TV customer service by telephoning +44 8442 411 531 or emailing [email protected]

 

7.       Changes to this Contract

 

7.1     We may make changes to this Contract from time to time.  We will give you one calendar month's notice of any changes that affect you. 
7.2     If we reasonably believe a change will not disadvantage you we may include it without notice.  Your first use of the App or Service after you have been notified of the changes will constitute acceptance of such changes.

 

8.       Termination

 

8.1     Once you have selected to receive the Service, you will only be able to terminate or end your access to the Service in accordance with the terms of your Vodafone Contract.
8.2     We may suspend or end this Contract by giving you seven days' notice at any time if you break any of the terms in this Contract or any offer you have selected, or act in a way towards our staff or agents which we reasonably consider to be inappropriate.
8.4     The Service is made available via Vodafone's network under an agreement between us and Vodafone.  If our agreement with Vodafone ends and the Service can no longer be provided to you, we or Vodafone will give you written notice of this fact and tell you the date that your Service will end.  In respect of standalone subscriptions only Vodafone will refund any part of a subscription payment received by Vodafone that relate to the Service (or part of the Service) for the period after the Service ends.
8.5     If any of your Vodafone Contracts terminate or are suspended, your access to the Service will also end or be suspended (as applicable) immediately.
8.6     We will not refund any payments made to Vodafone for the Service if we end this Contract because you have broken a term in it.

 

9.       Intellectual Property

 

9.1     All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the App or Service shall remain at all times vested in us or our licensors.  You are permitted to use this material or content only as expressly authorised in writing by us or our licensors.  You will not, and you will not assist or facilitate any third party to, copy, reproduce, transmit, distribute, frame, commercially exploit or create derivative works of such material or content.
9.2     If you become aware of any such distribution or commercial exploitation, you agree to notify us immediately.
9.3     You acknowledge that if you post materials via the Service or App, you grant to us and our licensors and assigns an irrevocable, perpetual, royalty free, worldwide licence to use the materials as part of the App or Service and in any other manner.  The licence extends to copying, distributing, broadcasting and otherwise transmitting and adapting and editing the materials.

 

10.     Right To Transfer The Contract and Third Parties

 

10.1   We can transfer our rights and obligations under the Contract to any company, firm or person. We can only do this if it does not affect your rights under the Contract in a negative way.
10.2   The Contract is personal to you. You may not transfer your rights or obligations under this Contract to anyone else and no third party is entitled to benefit under this Contract except pursuant to Clause 10.1.

 

11.     Law

 

This Contract is governed by English Law.  Any disputes can be dealt with the by courts in England and Wales or any other UK court that could lawfully deal with the case.

 

Spotify Terms and Conditions

 

Effective as from 18 December 2012 and current as of the date of receipt.  The following Spotify Terms and Conditions are subject to acceptance of the Spotify Terms and Conditions on sign up to Spotify Premium through the Vodafone portal. Hello, and welcome to our Terms and Conditions of Use. This is important and affects your legal rights, so please read them and our Privacy Policy at www.spotify.com/uk/legal/privacy-policy carefully.

 

1. Introductions

 

By using the Spotify ("Spotify", "we", "us", "our") service, websites, or software applications (together, the "Spotify Service" or "Service"), including by purchasing or receiving Codes or Limited Offers, you are entering into a binding contract with Spotify Limited, a company registered in England & Wales with company number 06436047. Your agreement with us includes these Terms and Conditions of Use ("Terms") and our Privacy Policy (together with the Mobile Terms at www.spotify.com/uk/legal/end-user-agreement/mobile-terms-and-conditions where applicable, the "Agreements"). If you don't agree with these Terms, then please don't use the Service. In order to use the Spotify Service, you need to (a) be 18 or older, or be 13 or older and have your parent or guardian's consent to these Terms, (b) have the power to enter a binding contract with us and are not barred from doing so under any applicable laws, and (c) be resident in the UK. You also warrant that any registration information that you submit to Spotify is true, accurate and complete, and you agree to keep it that way at all times.

 

2. Changes to the Agreements

 

Occasionally we may, in our discretion, make changes to the Spotify Service and Agreements. When we make changes to the Agreements that we consider material, we'll notify you through the Service. By continuing to use the Service after those changes are made, you are expressing and acknowledging your acceptance of the changes.

 

3. Enjoying Spotify

3.1 Subscriptions

 

Spotify account holders may access the Spotify Service by any of our several Subscriptions:

 

Free Service: an ad-based, free-of-charge service;

Unlimited Service: a subscription fee-based service;

Premium Service: an ad-free, subscription fee-based service which enables you to listen to music while not connected to the internet, among other features; or

Mobile Service: via a supported mobile handset.

 

The Premium Service permits you to store cached content on up to three (3) personal computers, mobile handsets and/or other relevant devices (collectively "Devices") while your Premium Service subscription is active. You may not transfer copies of cached content to any other device via any means. By using the Mobile Service, you agree to accept the Mobile Terms and to register for the Service as a mobile subscriber. The Premium Service and the Unlimited Service are hereinafter referred to as "Paid Subscriptions".

 

3.2 Codes and other Limited Offers

 

If you have purchased a code sold by or on behalf of Spotify for access to the Unlimited Service or Premium Service for the time period indicated on your email, card or paper receipt ("Code"), or if you are accessing the service through some other limited offer which you received or purchased from Spotify ("Limited Offer"), these Agreements apply to your access to the Service. Any separate sets of terms and conditions presented to you along with the Code or other Limited Offer also apply to your access to the Service using the Code or Limited Offer.  Subject to any rights you may have under Section 12, Codes are only redeemable in the country where you purchased such Code, not redeemable for cash and may not be returned for a cash refund, exchanged, resold or used to purchase other Codes.

 

3.3 Trials

 

From time to time, we may offer trials of the Premium Service and/or Mobile Service for a specified period without payment (a "Trial"). Spotify reserves the right, in its absolute discretion, to determine your eligibility for a Trial, and to withdraw or to modify a Trial at any time without prior notice and with no liability. For some Trials, we'll require you to provide your payment details to start the Trial. At the end of such Trials, we may automatically start to charge you for the Premium Service on the first day following the end of the Trial, on a recurring monthly basis. By providing your payment details in conjunction with the Trial, you agree to this charge. If you do not want this charge, you must change your Subscription to the Free Service through your Spotify account's settings before the end of the Trial.

 

4. Licence and assignment

 

The Spotify Service and the content provided through it are the property of Spotify or Spotify's licensors, and we grant you a limited, non-exclusive, revocable licence to make personal, non-commercial use of the Spotify Service and to receive the media content made available through the Spotify Service in the UK, based on the Subscription or Trial that you select (the "Licence"). This Licence shall remain in effect for a period of 20 years unless terminated by you or Spotify. The Spotify software applications are licensed, not sold, to you, and Spotify retains ownership of all copies of the Spotify software applications even after installation on your Devices. Spotify may assign these Agreements or any part of them without restrictions. You may not assign these Agreements or any part of them, nor transfer or sub-licence your rights under this Licence, to any third party. All Spotify trademarks, service marks, trade names, logos, domain names, and any other features of the Spotify brand are the sole property of Spotify. This Licence does not grant you any rights to use the Spotify trademarks, service marks, trade names, logos, domain names, or any other features of the Spotify brand, whether for commercial or non-commercial use. You agree to abide by our User Guidelines at Section 8 of these Terms and not to use the Spotify Service (including but not limited to its content) in any manner not expressly permitted by the Terms. Third party software libraries included in the Spotify Service are licensed to you either under these Terms or under the relevant third party software library's licence terms as published in the help or settings section of our desktop and mobile client and on our website.

 

5. Third Party Applications

 

The Spotify Service provides a platform for third party applications, websites and services to make available products and services to you ("Third Party Applications"), and your use of these Third Party Applications is subject to their terms of use. You understand and agree that Spotify is not responsible or liable for the behavior, features, or content of any Third Party Application.

 

6. User generated content

 

Spotify users may post, upload and/or contribute ("post") content to the Service, including pictures, text and playlist compilations ("User Content"). You represent that you have the right to post any User Content which you post to the Service, and that such User Content, or its use by us as contemplated by this Agreement, does not violate these Agreements, applicable law, or the intellectual property rights of others. You grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use any User Content that you post on or in connection with Spotify. This license lasts until you terminate your Spotify account, except in the case of User Content that you have published, made public and/or share with others. Aside from the rights specifically granted herein, you retain ownership of all rights, including intellectual property rights, in the User Content that you post to the Spotify Service, except that, where applicable under UK law, you agree to waive your right to be identified as the author of any User Content on the Spotify Service and your right to object to derogatory treatment of such User Content. Spotify does not monitor, review, or edit User Content, but reserves the right to remove or disable access to any User Content for any or no reason, including but not limited to, User Content that, in Spotify's sole discretion, violates these Agreements. Spotify may take these actions without prior notification to you. Removal or disabling of access to User Content shall be at our sole discretion, and we do not promise to remove or disable access to any specific User Content.  Spotify is not responsible for User Content nor does it endorse any opinion contained in User Content. If you believe that any User Content infringes your intellectual property rights, please go to www.spotify.com/uk/legal/copyright-policyor if you believe that any User Content does not comply with the User Guidelines (Section 8 below) or that your rights under applicable law have been otherwise infringed by any User Content, please contact us at le[email protected].

 

7. Consideration

 

In consideration for the rights granted to you under these Terms, you grant us the right (a) to allow the Spotify Service to use the processor, bandwidth and storage hardware on your Device in order to facilitate the operation of the Service, (b) to provide advertising and other information to you, if you subscribe to the Free Service, and (c) to allow our business partners to do the same. You grant Spotify a non-exclusive, transferable, sub-licensable, royalty-free, perpetual, worldwide licence to use, reproduce, make available to the public, publish, translate and distribute any User Content that you post on or otherwise provide through the Spotify Service.  These Terms are not intended to grant rights to anyone except you and Spotify, and in no event shall these Terms create any third party beneficiary rights. Any failure by Spotify to enforce these Terms or any provision thereof shall not waive Spotify's right to do so.

 

8. User Guidelines

 

We've established a few ground rules for you to follow when using the Service, to make sure Spotify stays enjoyable for everyone. Please follow these rules and encourage other users to do the same. Spotify respects intellectual property rights and expects you to do the same. This means, for example, that the following is not permitted: (a) Copying, reproducing, "ripping", recording, or making available to the public any part of the Spotify Services or content delivered to you via the Spotify Services, or otherwise any making use of the Spotify Service which is not expressly permitted under these Terms; (b) using the Spotify service to import or copy any local files you do not have the legal right to import or copy in this way; (c) reverse-engineering, decompiling, disassembling, modification or creating derivative works based on the Spotify Services or any part thereof; (d) circumventing any technology used by Spotify, its licensors, or any third party to protect content accessible through the Service; (e) renting or leasing of any part of the Services; (f) circumventing of any territorial restrictions applied by Spotify; (g) artificially increasing play count or otherwise manipulating the Services by using a script or other automated process; (h) removing or altering any copyright, trademark or other intellectual property notices contained on or provided through the Spotify Service; (i) providing your password to any other person or using any other person's user name and password.
Please respect Spotify and other users of the Spotify Service. Don't engage in any activity on the Service or upload User Content, including registering and/or using a username, which is or includes material that (a) is offensive, abusive, defamatory, pornographic or obscene; (b) is illegal, or intended to promote or commit an illegal act of any kind, including but not limited to, violations of intellectual property rights, privacy rights or proprietary rights of Spotify or a third party; (c) includes personal data of third parties or is intended to solicit such personal data, (d) includes malicious content such as malware, trojan horses or viruses, or otherwise interferes with any user's access to the Service; (e) is intended or does harass or bully other users; (f) impersonates or misrepresents your affiliation with another user, person or entity, or is otherwise fraudulent, false, deceptive, or misleading; (g) uses automated means to artificially promote content; (h) involves the transmission of unsolicited mass mailing ("spam"), junk mail, chain letter, or similar, including through the Spotify inbox; (i) involves commercial or sales activities, such as advertising, contests, sweepstakes, or pyramid schemes; (j) promotes commercial products or services; (k) interferes with the Spotify Service, tampers with or attempts to probe, scan, or test for vulnerabilities in the Service or Spotify's computer systems or network, or breaches any of Spotify's security or authentication measures, or (l) conflicts with the Agreement, as determined by Spotify. You agree that Spotify may also reclaim your username for any reason. Please be thoughtful about what you make public on Spotify. The Spotify Service includes social and interactive features, including the ability to post User Content, share content, and make certain information about you public, as further described in your account settings. Remember that shared or publicly available information may be used and re-shared by other users on Spotify or across the web, so please use Spotify carefully and manage your account settings regularly. Spotify has no responsibility for your choices to make any actions or material public on the Service. Your password protects your user account, and you are solely responsible for keeping your password confidential and secure. You understand that you are responsible for all use of your username and password on the Service. If your username or password is lost or stolen, or if you believe there has been unauthorized access to your account by third parties, please notify us immediately and change your password as soon as possible.

 

9. Copyright infringement

 

Spotify respects the rights of intellectual property owners. For details on Spotify's copyright policy, please visit www.spotify.com/uk/legal/copyright-policy

 

10. Technology limitations and modifications

 

Spotify will make reasonable efforts to keep the Spotify Service operational. However, certain technical difficulties or maintenance may, from time to time, result in temporary interruptions. Spotify reserves the right, periodically and at any time, to modify or discontinue, temporarily or permanently, functions and features of the Spotify Service, with or without notice, all without liability to you for any interruption, modification, or discontinuation of the Spotify Service or any function or feature thereof. You understand and agree that Spotify has no obligation to maintain, support, upgrade, or update the Service, or to provide all or any specific content through the Service.

 

11. Export control

 

Spotify's products may be subject to U.S. export and reexport control laws and regulations, including the Export Administration Regulations ("EAR") maintained by the U.S. Department of Commerce, trade and economic sanctions maintained by the Treasury Department's Office of Foreign Assets Control ("OFAC"), and the International Traffic in Arms Regulations ("ITAR") maintained by the Department of State. You agree to comply with all applicable export and reexport control laws and regulations, including the EAR, trade and economic sanctions maintained by OFAC, and the ITAR. Specifically, you agree that you shall not ? directly or indirectly ? sell, export, reexport, transfer, divert, or otherwise dispose of any products, software, or technology (including products derived from or based on such technology) received from Spotify under these Agreements to any destination, entity, or person prohibited by the laws or regulations of the United States, without obtaining prior authorization from the competent government authorities as required by those laws and regulations. This export control clause shall survive termination or cancellation of these Agreements.

 

12. Payments, cancellations and cooling off

 

If you have purchased a Paid Subscription or Code online, you have the right to change your mind and receive a full refund within fourteen (14) days of purchase (the "Cooling-off Period"), but only if you have not logged in or otherwise redeemed or started to consume them. If you have a Paid Subscription, your payment to Spotify or Vodafone (as applicable) will automatically renew at the end of the subscription period, unless you cancel your Paid Subscription before the end of the current subscription period. The cancellation will take effect the day after the last day of the current subscription period, and you will be downgraded to the Free Service. However, if you cancel your payment and/or terminate the Terms after the Cooling-off Period is over (where applicable), and/or before the end of the subscription period, we will not refund any subscription fees already paid to us. Spotify may change the price for the Paid Subscriptions from time to time, and will communicate any price changes to you. Price changes for Paid Subscriptions will take effect at the start of the next subscription period following the date of the price change. By continuing to use the Spotify Service after the price change takes effect, you accept the new price.

 

13. Term and termination

 

These Terms will continue to apply to you until terminated by either you or Spotify. Spotify may terminate the Terms or suspend your access to the Spotify Service at any time, including in the event of your actual or suspected unauthorised use of the Spotify Service or non-compliance with the Terms. If you or Spotify terminate the Terms, or if Spotify suspends your access to the Spotify Service, you agree that Spotify shall have no liability or responsibility to you and Spotify will not refund any amounts that you have already paid, to the fullest extent permitted under applicable law. To learn how to terminate your Spotify account, please contact Spotify support.

 

14. Warranty

 

We endeavor to provide the best service we can, but you understand and agree that THE SPOTIFY SERVICE IS PROVIDED "AS IS", WITHOUT EXPRESS OR IMPLIED WARRANTY OR CONDITION OF ANY KIND. YOU USE THE SPOTIFY SERVICE AT YOUR OWN RISK. SPOTIFY DISCLAIMS ANY WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. In addition, Spotify does not warrant, endorse, guarantee or assume responsibility for any Third Party Applications, Third Party Application content, User Content, or any other product or service advertised or offered by a third party on or through the Spotify Service or any hyperlinked website, or featured in any banner or other advertising. You understand and agree that Spotify is not responsible or liable for any transaction between you and third-party providers of Third Party Applications or products or services advertised on or through the Spotify Service. As with any purchase of a product or service through any medium or in any environment, you should use your judgment and exercise caution where appropriate. No advice or information whether oral or in writing obtained by you from Spotify shall create any warranty on behalf of Spotify in this regard. Some aspects of this section may not apply in some jurisdictions.

 

15. Limitation

 

You agree that, to the extent permitted by applicable law, your sole and exclusive remedy for any problems or dissatisfaction with the Spotify Service, the Third Party Applications or the Third Party Application content is to uninstall any Spotify software and to stop using the Spotify Service, the Third Party Applications or the Third Party Application content. TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL SPOTIFY, ITS OFFICERS, SHAREHOLDERS, EMPLOYEES, AGENTS, DIRECTORS, SUBSIDIARIES, AFFILIATES, SUCCESSORS, ASSIGNS, SUPPLIERS OR LICENSORS BE LIABLE FOR (i) ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL (INCLUDING LOSS OF USE, DATA, BUSINESS, OR PROFITS) DAMAGES, ARISING OUT OF THE USE OR INABILITY TO USE THE SPOTIFY SERVICE, THIRD PARTY APPLICATIONS OR THIRD PARTY APPLICATION CONTENT, REGARDLESS OF LEGAL THEORY, WITHOUT REGARD TO WHETHER SPOTIFY HAS BEEN WARNED OF THE POSSIBILITY OF THOSE DAMAGES, AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE; (ii) AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SPOTIFY SERVICE, THIRD PARTY APPLICATIONS OR THIRD PARTY APPLICATION CONTENT MORE THAN THE AMOUNTS PAID BY YOU TO SPOTIFY DURING THE PRIOR THREE MONTHS IN QUESTION. Nothing in these Agreements removes or limits Spotify's liability for fraud, fraudulent misrepresentation, death or personal injury caused by its negligence. Some aspects of this section may not apply in some jurisdictions.

 

16. Entire agreement

 

These Agreements constitute all the terms and conditions agreed upon between you and Spotify and supersede any prior agreements in relation to the subject matter of these Agreements, whether written or oral. Any additional or different terms or conditions in relation to the subject matter of the Agreements in any written or oral communication from you to Spotify are void. You represent that you have not accepted the Agreements in reliance on any oral or written representations made by Spotify that are not contained in the Agreements. Please note, however, that other aspects of your use of the Spotify Service may be governed by additional agreements. That could include, for example, access to the Spotify Community for customer support, access to the Spotify Service as a result of a gift card, or free or discounted Trials. You will agree to separate terms and conditions in those circumstances, which are listed in full at www.spotify.com/uk/legal/links.Those terms and conditions shall govern only with regard to the aspect of the Service to which they apply, and are distinct from and supplemental to these Agreements, and do not supersede these Agreements. To the extent that there is any conflict between those agreements and these Agreements, these Agreements shall control, except as otherwise provided in these Terms. Occasionally we may offer you the chance to participate in sweepstakes, contests, and surveys ("Special Promotions") through the Service. Special Promotions may be governed by terms and conditions that are separate from these Terms. If the provisions of a Special Promotion's terms and conditions conflict with these Terms, those separate terms and conditions shall prevail.

 

17. Severability

 

Should any provision of the Terms be held invalid or unenforceable for any reason or to any extent, such invalidity or enforceability shall not in any manner affect or render invalid or unenforceable the remaining provisions of the Terms, and the application of that provision shall be enforced to the extent permitted by law.

 

18. Choice of law, mandatory arbitration and venue

 

Unless otherwise required by a mandatory law of a member state of the European Union or any other jurisdiction, these Agreements are subject to the laws of Sweden, without regard to choice or conflicts of law principles. Further, you and Spotify agree to the exclusive jurisdiction of the courts of Sweden to resolve any dispute, claim or controversy that arises in connection with these Agreements.
Spotify Limited, Golden House, 30 Great Pulteney Street, London W1F 9NN, United Kingdom