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    Price Promise terms and conditions

    Price Promise: If, as part of a pay monthly new connection or upgrade, you find a cheaper price with a Competitor, on the same tariff, handset variant and terms as offered by Carphone Warehouse, then we will match it and pay the equivalent of your first months standard line rental via cheque (NB. we will not pay any additional amounts charged over and above the monthly contract amount e.g. additional usage charges, non-inclusive charges, international charges etc).

    Qualifying deals: This only applies to pay monthly new connections and upgrades (including SIM-only monthly contracts).  Excludes pay-as-you-go SIM only, SIM-free handsets, business and any 'gift-with-purchase' or cashback offers.

    Competitor: this means O2, EE and Vodafone retail and online stores.

    Comparing online & in-store deals: we will only match our online prices against Competitor online prices and store prices against Competitor store prices. We cannot match online prices in our retail stores and vice versa.

    Matching individual deals: we can only match published prices. Price Promise cannot be used in conjunction with other deals, including cash back, personalised variations offered directly to individual customers, offers via third parties or pre-order incentives.

    Like for like comparison: the handset and tariff being compared must be identical (e.g. same duration, monthly cost, inclusive minutes/texts/data, same make, model, design & network), must be in stock and must be available for immediate purchase or dispatch and subject to the same terms of sale (e.g. delivery/warranty).

    Proof: you must provide proof of the cheaper price which is satisfactory to Carphone Warehouse.

    Validity period: the price promise may be claimed at the time of purchase or up to 14 days after. 

    We reserve the right to withdraw this Promise or change these terms and conditions at any time.

    Applies to the UK and Ireland Only.

    Sitemap | Terms & conditions

    *Each year your chosen network will increase your contract charges as follows:

    Vodafone: Each April, the Vodafone monthly price shown plus all out of bundle charges will increase by the Consumer Price Index rate published in January of that year plus an additional 3.9%.

    iD Mobile: The iD Mobile monthly cost will be adjusted each April by the Consumer Price Index rate (CPI) published in February by the Office for National Statistics, plus an additional fixed 3.9%.

    Carphone Warehouse is a trading name of Currys Retail Limited. Registered Office: 1 Portal Way, London W3 6RS. Registered in England No. 214267. © 1995-2023 Currys PLC

    © Currys Retail Limited carries on regulated and unregulated business. Currys Retail Limited is authorised and regulated by the Financial Conduct Authority in respect to its regulated business. Currys insurance policies are underwritten by Aviva Insurance Limited and arranged and administered by Currys Retail Limited. Aviva Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Currys Retail Limited is authorised and regulated by the Financial Conduct Authority in respect of its regulated business. Currys Retail Limited is not regulated in relation to the sale of this policy. Aviva is regulated in relation to the product and post-sale activities, including complaints, claims and administration

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