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EEReady to pull a Switcheroo to Virgin

If you already have your PAC or STAC code, you will need to call us now on 0800 049 6250, or visit one of our stores to complete your purchase and then we can start the switching process for you. Alternatively, you can provide your PAC or STAC code later after you have purchased online, over the phone or in store.

SWITCHING HAS BEEN MADE SIMPLER

From 1st July 2019, pulling a Switcheroo is now a whole lot easier!

Why? Because Ofcom, the communications regulator, has made it a lot simpler for consumers to switch mobile networks.

The first thing you need for switching is a PAC or STAC code. You’ll now be able to get one of these quickly by text – see below. You can also get one through your online account or by phoning your existing network.

WHAT’S A PAC CODE?

Its the code your new network needs if you want to switch network & KEEP your existing number. Text PAC to 65075 to get your PAC code within 60 seconds.

WHAT’S A STAC CODE?

Its the code your new network needs if you want to switch network, take a NEW number and cancel your old contract. Text STAC to 75075 to get your STAC code within 60 seconds.

What you’ll need to switch networks:

- Your new SIM from Carphone Warehouse

- Existing mobile number

- Temporary mobile number (You can find this on the Invoice which is delivered with the phone)

- PAC or STAC code

Do you want to use your PAC or STAC code when buying your new network agreement?

Text PAC (if you want to keep your number) from your old SIM to 65075 or STAC to 75075 (if you want a new number) to get your PAC or STAC code within 60 seconds - This code is valid for 30 days. If it runs out, you can request another.

Call us on 0800 049 6250 or visit one of our stores to purchase your new agreement (we are currently working to make this an option online very soon).

Provide the details requested.

This will be processed within 1 working day and your OLD contract will automatically end.

Here is what you need to do to keep your number:

Purchase your new SIM on Virgin from Carphone Warehouse and activate your new SIM

On receiving your new SIM, Text PAC from your old SIM to 65075 to get your PAC code within 60 seconds - This PAC is valid for 30 days. If it runs out, you can request another.

Call 0345 600 0789 or Call 789 (from your new SIM) and provide the details requested

Your number will be transferred within 1 working day to your NEW contract and your OLD contract will automatically end.

HAPPY TO TAKE A NEW NUMBER, HERE IS WHAT YOU NEED TO DO:

Purchase your new SIM on Virgin from Carphone Warehouse and activate your new SIM

On receiving your new SIM, Text STAC from your old SIM to 75075 to get your STAC code within 60 seconds - This STAC is valid for 30 days. If it runs out, you can request another.

Call 0345 600 0789 or Call 789 (from your new SIM) and provide the details requested.

This will be processed within 1 working day and your OLD contract will automatically end.

Need more info?

Still thinking about switching? Text to find out if you’re eligible and if any charges will apply. Text INFO to 85075 from your current network.

Need some help? We can help request your PAC or STAC for you and also guide you through the rest of the switching process. Feel free to ask by calling 0800 049 6250 or visting one of our stores.

FAQs

Will I need to pay anything?
Do I have to cancel my Direct Debit?
Do I have to do anything after I request my PAC or STAC code?