Follow the steps below to see your Swap It price options.
|London Swap It Stores||Closing times|
|London Canary Wharf||8pm (Mon-Fri) | 7pm (Sat) | 6pm (Sun)|
|London Oxford Street (Centre Point)||8pm (Mon-Fri) | 7.30pm (Sat) | 6.30pm (Sun)|
|London Kings Road||7pm (Mon-Fri) | 6.30pm (Sat) | 5pm (Sun)|
|London Stratford Westfield Lower||9pm (Mon-Fri) | 9pm (Sat) | 6pm (Sun)|
|London White City Westfield||10pm (Mon-Fri) | 10pm (Sat) | 6pm (Sun)|
|Birmingham Swap It Stores||Closing times|
|Birmingham Rotunda 146-148 New Street||7pm (Mon-Fri) | 7pm (Sat) | 5pm (Sun)|
|Leeds Swap It Stores||Closing times|
|Leeds Birstall (within Currys/PC World)||8pm (Mon-Fri) | 7pm (Sat) | 5pm (Sun)|
|Leeds Briggate||6pm (Mon-Fri) | 6pm (Sat) | 5pm (Sun)|
|Luton Swap It Stores||Closing times|
|Luton Arndale Centre||6pm (Mon-Fri) | 7pm (Sat) | 5pm (Sun)|
|Bluewater Essex Swap It Stores||Closing times|
|Bluewater (within Currys/PC World)||9pm (Mon-Fri) | 9pm (Sat) | 5pm (Sun)|
Quicker than a repair
We challenge you to tell the difference
Just in case anything goes wrong
Check with us to find out if you're eligible for an early upgrade using our
Even if your smartphone is damaged, you can still trade in
We only use genuine parts that won't void your manufacturers warranty. They're Apple and Samsung approved with a 12 month guarantee included
If you have an eligible Apple or Samsung smartphone we are able to offer you a swap. Details of the make and models which are eligible for this service can be found in the table above. Unfortunately, we’re not able to offer this service for leased smartphones.
You can swap your smartphone to any of the below Swap It smartphones;
No, if you want to change make, model, size or colour that’s fine by us. We offer you full flexibility with this service, you can even choose to downgrade if you want to! Come and talk to us in store to understand the price for your chosen smartphone if it is not displayed in the table above. All Swap It smartphones are Black, except iPhone 6S and iPhone 6S Plus, which are Space Grey.
You don't need to have purchased your smartphone from us. We offer to swap Apple and Samsung smartphones no matter where you bought the phone from. However, we cannot accept any smartphones that were built for a US Region.
This service is available for smartphones with a cracked or smashed screen damage. If you also have a fault with your battery we will be able to offer you a swap for your smartphone for the same price. Unfortunately, we cannot offer you a swap if there are any additional faults with your smartphone. We will perform verification checks on your smartphone as part of the service to ensure your smartphone is eligible to be swapped.
To keep your data safe and make sure we can swap your phone for a replacement as quickly as possible, we recommend that you please complete the following checklist before coming into store:
We know it's important to resolve any issues with your smartphone as quickly as possible. Offering a swap for an upgraded replacement smartphone rather than a repair enables us to get a fully working smartphone to you quicker, without having to wait up to 10 days while your old smartphone is sent for repair, fixed and then returned to you.
The replacement smartphone is refurbished. Our refurbished smartphones are rigorously checked and good as new - not just re-boxed. We challenge you to tell the difference to a brand new smartphone. We check the screen, body and battery, and replace them if necessary. You’ll also get a 12-month warranty.
Your refurbished smartphone will come in a plain unbranded box. Inside, you’ll find the smartphone itself. All Samsung Swap It smartphones will include a charging cable (type-C).
All our refurbished smartphones are unlocked, meaning you can use any network SIM card with the smartphone.
All of our refurbished smartphones come with a 12-month warranty from Team Knowhow, so you can relax knowing that if there are any bumps in the road, you’re covered. Don’t worry though, every smartphone in our range is fully inspected by a qualified engineer, and has passed a rigorous quality control test before it’s sold to you.
If you have any further questions or queries relating to our Service, please contact 0370 111 6565 where a member of our customer service team will be happy to help.
Terms and Conditions
* Example is swapping a broken Apple iPhone 6S 32GB for a good as new Apple iPhone 7 32GB Black smartphone for £189, *prices are subject to change due to trade in device valuation at point of sale. Available for screen repairs only which means chips & cracks to the screen only. Cracked back glass is accepted for selected Samsung devices. Damage to the battery is acceptable subject to in-store diagnosis. Liquid damage or bending of the casing of the phone will not be accepted. Customers can choose to upgrade to a different make, model, memory size. If your chosen device is not in stock, a replacement device can be delivered to a chosen address the next day, however cannot be delivered direct to store for click and collect. Free next day delivery, except Saturday and Sunday. Saturday and Sunday delivery will be charged at £7.50. Replacement device will be deemed "fully refurbished" and supplied with a 12-month device warranty. Device warranty will cover any manufacturer defects or faults. Any faults or damage seen to be customer caused will be deemed out of warranty. Faulty devices must be exchanged when ordering the replacement device. "Exchanged" faulty devices will require a diagnostic test to verify any insurance claim/theft/system locks prior to ordering a replacement device. Any "exchanged" devices that have been stolen or system locked will not be accepted. Payment for services is due upon the order of the replacement device in exchange for customer's faulty device.