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Swap ItSmashed Screen? Swap it for a good as new refurbished smartphone, from £189

How does it work?

Follow the steps below to see your Swap It price options.

1. Please select the brand of your broken phone

2. Please select the model of your broken phone

With your broken phone, you can...

Swap It for a like for like replacement

  • Apple iPhone 6S 16GB
  • Apple iPhone 6S
  • £179

Swap It for a larger memory variant

  • Apple iPhone 6S 32GB
  • Apple iPhone 6S
  • £179

Swap It for a higher model

  • Apple iPhone 7 32GB
  • Apple iPhone 7
  • £199

Swap It for a like for like replacement

  • Apple iPhone 6S 32GB
  • Apple iPhone 6S
  • £179

Swap It for a larger memory variant

  • Apple iPhone 6S 64GB
  • Apple iPhone 6S
  • £179

Swap It for a higher model

  • Apple iPhone 7 32GB
  • Apple iPhone 7
  • £199

Swap It for a like for like replacement

  • Apple iPhone 6S 64GB
  • Apple iPhone 6S
  • £174

Swap It for a larger memory variant

  • Apple iPhone 6S 128GB
  • Apple iPhone 6S
  • £174

Swap It for a higher model

  • Apple iPhone 7 128GB
  • Apple iPhone 7
  • £234

Swap It for a like for like replacement

  • Apple iPhone 6S 128GB
  • Apple iPhone 6S
  • £174

Swap It for a higher model

  • Apple iPhone 7 128GB
  • Apple iPhone 7
  • £234

Swap It for a like for like replacement

  • Apple iPhone 6S Plus 16GB
  • Apple iPhone 6S Plus
  • £204

Swap It for a larger memory variant

  • Apple iPhone 6S Plus 32GB
  • Apple iPhone 6S Plus
  • £204

Swap It for a higher model

  • Apple iPhone 7 Plus 32GB
  • Apple iPhone 7 Plus
  • £269

Swap It for a like for like replacement

  • Apple iPhone 6S Plus 32GB
  • Apple iPhone 6S Plus
  • £204

Swap It for a larger memory variant

  • Apple iPhone 6S Plus 64GB
  • Apple iPhone 6S Plus
  • £204

Swap It for a higher model

  • Apple iPhone 7 Plus 32GB
  • Apple iPhone 7 Plus
  • £269

Swap It for a like for like replacement

  • Apple iPhone 6S Plus 64GB
  • Apple iPhone 6S Plus
  • £199

Swap It for a larger memory variant

  • Apple iPhone 6S Plus 128GB
  • Apple iPhone 6S Plus
  • £199

Swap It for a higher model

  • Apple iPhone 7 Plus 128GB
  • Apple iPhone 7 Plus
  • £289

Swap It for a like for like replacement

  • Apple iPhone 6S Plus 128GB
  • Apple iPhone 6S Plus
  • £194

Swap It for a higher model

  • Apple iPhone 7 Plus 128GB
  • Apple iPhone 7 Plus
  • £284

Swap It for a like for like replacement

  • Apple iPhone 7 32GB
  • Apple iPhone 7
  • £189

Swap It for a larger memory variant

  • Apple iPhone 7 128GB
  • Apple iPhone 7
  • £229

Swap It for a higher model

  • Apple iPhone 7 Plus 32GB
  • Apple iPhone 7 Plus
  • £274

Swap It for a like for like replacement

  • Apple iPhone 7 128GB
  • Apple iPhone 7
  • £224

Swap It for a larger memory variant

  • Apple iPhone 7 256GB
  • Apple iPhone 7
  • £269

Swap It for a higher model

  • Apple iPhone 7 Plus 128GB
  • Apple iPhone 7 Plus
  • £294

Swap It for a like for like replacement

  • Apple iPhone 7 256GB
  • Apple iPhone 7
  • £259

Swap It for a higher model

  • Apple iPhone 7 Plus 256GB
  • Apple iPhone 7 Plus
  • £339

Swap It for a like for like replacement

  • Apple iPhone 7 Plus 32GB
  • Apple iPhone 7 Plus
  • £249

Swap It for a larger memory variant

  • Apple iPhone 7 Plus 128GB
  • Apple iPhone 7 Plus
  • £274

Swap It for a like for like replacement

  • Apple iPhone 7 Plus 128GB
  • Apple iPhone 7 Plus
  • £269

Swap It for a larger memory variant

  • Apple iPhone 7 Plus 256GB
  • Apple iPhone 7 Plus
  • £324

Swap It for a like for like replacement

  • Apple iPhone 7 Plus 256GB
  • Apple iPhone 7 Plus
  • £319

Swap It for a like for like replacement

  • Samsung Galaxy S8
  • Samsung Galaxy 8
  • £249

Swap It for a higher model

  • Samsung Galaxy S9
  • Samsung Galaxy S9
  • £329

Swap It for a like for like replacement

  • Samsung Galaxy S8 Plus
  • Samsung Galaxy S8 Plus
  • £289

Swap It for a higher model

  • Samsung Galaxy S9 Plus
  • Samsung Galaxy S9 Plus
  • £354

Swap It for a like for like replacement

  • Samsung Galaxy S9
  • Samsung Galaxy S9
  • £324

Swap It for a higher model

  • Samsung Galaxy S9 Plus
  • Samsung Galaxy S9 Plus
  • £349

Swap It for a like for like replacement

  • Samsung Galaxy S9 Plus
  • Samsung Galaxy S9 Plus
  • £339

3. Once you've chosen your Swap It option, back up your smartphone and head to one of the following stores

London Swap It Stores Closing times
London Canary Wharf 8pm (Mon-Fri) | 7pm (Sat) | 6pm (Sun)
London Oxford Street (Centre Point) 8pm (Mon-Fri) | 7.30pm (Sat) | 6.30pm (Sun)
London Kings Road 7pm (Mon-Fri) | 6.30pm (Sat) | 5pm (Sun)
London Stratford Westfield Lower 9pm (Mon-Fri) | 9pm (Sat) | 6pm (Sun)
London White City Westfield 10pm (Mon-Fri) | 10pm (Sat) | 6pm (Sun)
Birmingham Swap It Stores Closing times
Birmingham Rotunda 146-148 New Street 7pm (Mon-Fri) | 7pm (Sat) | 5pm (Sun)
Leeds Swap It Stores Closing times
Leeds Birstall (within Currys/PC World) 8pm (Mon-Fri) | 7pm (Sat) | 5pm (Sun)
Leeds Briggate 6pm (Mon-Fri) | 6pm (Sat) | 5pm (Sun)
Luton Swap It Stores Closing times
Luton Arndale Centre 6pm (Mon-Fri) | 7pm (Sat) | 5pm (Sun)
Bluewater Essex Swap It Stores Closing times
Bluewater (within Currys/PC World) 9pm (Mon-Fri) | 9pm (Sat) | 5pm (Sun)

Why Swap It?

Instant In Store Upgrade

Quicker than a repair

Good As New

We challenge you to tell the difference

12 Month Warranty

Just in case anything goes wrong

What are my other options?

Still under contract?

Check with us to find out if you're eligible for an early upgrade using our

Upgrade Eligibility Checker

Trade-In your broken smartphone

Even if your smartphone is damaged, you can still trade in

Find out how much your smartphone is worth

Need a repair?

We only use genuine parts that won't void your manufacturers warranty. They're Apple and Samsung approved with a 12 month guarantee included

Find out about repairs

FAQs

My smartphone has a cracked or smashed screen. Can I Swap It?
What smartphones can I choose to be upgraded to?
Do I have to upgrade to the same make, i.e. Apple to Apple?
Do I need to have bought my smartphone from Carphone Warehouse?
My smartphone has another fault in addition to a cracked or smashed screen, can I swap my smartphone?
Do I have to do anything before I bring my smartphone in to get it replaced?
Why should I have my smartphone swapped for a replacement instead of repaired?
What is a 'good as new' replacement smartphone?
What's included in the box?
Are refurbished replacement smartphones locked to a network?
Do you get warranty with a refurbished smartphone?

If you have any further questions or queries relating to our Service, please contact 0370 111 6565 where a member of our customer service team will be happy to help.

Terms and Conditions

* Example is swapping a broken Apple iPhone 6S 32GB for a good as new Apple iPhone 7 32GB Black smartphone for £189, *prices are subject to change due to trade in device valuation at point of sale. Available for screen repairs only which means chips & cracks to the screen only. Cracked back glass is accepted for selected Samsung devices. Damage to the battery is acceptable subject to in-store diagnosis. Liquid damage or bending of the casing of the phone will not be accepted. Customers can choose to upgrade to a different make, model, memory size. If your chosen device is not in stock, a replacement device can be delivered to a chosen address the next day, however cannot be delivered direct to store for click and collect. Free next day delivery, except Saturday and Sunday. Saturday and Sunday delivery will be charged at £7.50. Replacement device will be deemed "fully refurbished" and supplied with a 12-month device warranty. Device warranty will cover any manufacturer defects or faults. Any faults or damage seen to be customer caused will be deemed out of warranty. Faulty devices must be exchanged when ordering the replacement device. "Exchanged" faulty devices will require a diagnostic test to verify any insurance claim/theft/system locks prior to ordering a replacement device. Any "exchanged" devices that have been stolen or system locked will not be accepted. Payment for services is due upon the order of the replacement device in exchange for customer's faulty device.