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Swap it, From £199Quicker than a repair

How does it work?

Smashed screen? Bring in your broken iPhone or Samsung smartphone into store and we will swap it for an upgraded, good as new smartphone.

1. Please select the brand of your broken phone

2. Please select the model of your broken phone

With your broken phone, you can...

Swap It for a like for like replacement device

  • Apple iPhone 7 32GB
  • Apple iPhone 7
  • £278

Swap It for a bigger memory variant

  • Apple iPhone 7 32GB
  • Apple iPhone 7
  • £278

Swap It for the next model up

  • Apple iPhone 7 32GB
  • Apple iPhone 7
  • £278

Swap It for a like for like replacement device

  • Apple iPhone 7 32GB
  • Apple iPhone 7
  • £278

Swap It for a bigger memory variant

  • Apple iPhone 7 32GB
  • Apple iPhone 7
  • £278

Swap It for the next model up

  • Apple iPhone 7 32GB
  • Apple iPhone 7
  • £278

Swap It for a like for like replacement device

  • Apple iPhone 7 32GB
  • Apple iPhone 7
  • £278

Swap It for a bigger memory variant

  • Apple iPhone 7 32GB
  • Apple iPhone 7
  • £278

Swap It for the next model up

  • Apple iPhone 7 32GB
  • Apple iPhone 7
  • £278

Swap It for a like for like replacement device

  • Apple iPhone 7 32GB
  • Apple iPhone 7
  • £278

Swap It for a bigger memory variant

  • Apple iPhone 7 32GB
  • Apple iPhone 7
  • £278

Swap It for the next model up

  • Apple iPhone 7 32GB
  • Apple iPhone 7
  • £278

Swap It for a like for like replacement device

  • Samsung Galaxy S9 Plus
  • Samsung Galaxy S9 Plus
  • £445

Swap It for the next model up

  • Samsung Galaxy S9 Plus
  • Samsung Galaxy S9 Plus
  • £445

Swap It for a like for like replacement device

  • Samsung Galaxy S9 Plus
  • Samsung Galaxy S9 Plus
  • £445

Swap It for the next model up

  • Samsung Galaxy S9 Plus
  • Samsung Galaxy S9 Plus
  • £445

Swap It for a like for like replacement device

  • Samsung Galaxy S9 Plus
  • Samsung Galaxy S9 Plus
  • £445

Swap It for the next model up

  • Samsung Galaxy S9 Plus
  • Samsung Galaxy S9 Plus
  • £445

Swap It for a like for like replacement device

  • Samsung Galaxy S9 Plus
  • Samsung Galaxy S9 Plus
  • £445

Swap It for the next model up

  • Samsung Galaxy S9 Plus
  • Samsung Galaxy S9 Plus
  • £445

3. Once you've picked your Swap It device, back up your broken phone and head to one of these stores

Swap It Stores Closing times
London Bishopsgate 7.30pm (Mon-Fri) | 6pm (Sat) | 5pm (Sun)
London Canary Wharf 8pm (Mon-Fri) | 7pm (Sat) | 6pm (Sun)
London Fenchurch Street 2.30pm (Mon-Fri) | Closed (Sat) | Closed (Sun)
London Kensington High Street 6.30pm (Mon-Fri) | Closed (Sat & Sun)
London Kings Road 7pm (Mon-Fri) | 6.30pm (Sat) | 5pm (Sun)
London Oxford Street (Centre Point) 8pm (Mon-Fri) | 7.30pm (Sat) | 6.30pm (Sun)
London Paddington 6.30pm (Mon-Fri) | 6pm (Sat) | 5pm (Sun)
London Stratford Westfield Lower 9pm (Mon-Fri) | 9pm (Sat) | 6pm (Sun)
London White City Westfield 10pm (Mon-Fri) | 10pm (Sat) | 6pm (Sun)
Kent Bluewater L007 9pm (Mon-Fri) | 9pm (Sat) | 5pm (Sun)
Kent Bluewater L041 (within Currys/PC World) 9pm (Mon-Fri) | 9pm (Sat) | 5pm (Sun)
Kent Bluewater Upper 9pm (Mon-Fri) | 9pm (Sat) | 5pm (Sun)
Leeds Birstall (within Currys/PC World) 8pm (Mon-Fri) | 7pm (Sat) | 5pm (Sun)
Leeds Briggate 6pm (Mon-Fri) | 6pm (Sat) | 5pm (Sun)
Nottingham Victoria 7pm (Mon-Fri) | 6pm (Sat) | 4.30pm (Sun)

Why Swap It?

Instant In Store Upgrade

Quicker than a repair

Good As New

We challenge you to tell the difference

12 Month Warranty

Just in case anything goes wrong

What are my other options?

Still under contract?

Check with us to find out if you're eligible for an early upgrade using our

Upgrade Eligibility Checker

Trade-In your broken smartphone

Even if your smartphone is damaged, you can still trade in

Find out how much your smartphone is worth

Need a repair?

We only use genuine parts that won't void your manufacturers warranty. They're Apple and Samsung approved with a 12 month guarantee included

Find out about repairs

FAQs

My smartphone has a cracked or smashed screen. Can I swap my smartphone?
What smartphones can I choose to be upgraded to?
Do I have to upgrade to the same make, i.e. Apple to Apple?
Can I swap for the same make and model?
Do I need to have bought my mobile smartphone from Carphone Warehouse?
My smartphone has another fault in addition to a cracked or smashed screen, can I swap my smartphone?
Do I have to do anything before I bring my smartphone in to get it replaced?
Why should I have my smartphone swapped for a replacement instead of repaired?
What is a 'good as new' replacement smartphone?
What's included in the box?
Are refurbished replacement smartphones locked to a network?
Do you get warranty with a refurbished smartphone?

If you have any further questions or queries relating to our Service, please contact 0370 111 6565 where a member of our customer service team will be happy to help.

Terms and Conditions

* Example is swapping a broken Apple iPhone 6S 32GB for a good as new Apple iPhone 7 32GB Black smartphone for £250, *prices are subject to change due to trade in device valuation at point of sale. Available for screen repairs only which means chips & cracks to the screen only. Cracked back glass is accepted for selected Samsung devices. Damage to the battery is acceptable. Liquid damage or bending of the casing of the phone will not be accepted. Customers can choose to upgrade to a different make, model, memory size  or colour. If your chosen device is not in stock in stock, a replacement device can be delivered to a chosen address the next day. Free next day delivery, except Saturday and Sunday. Saturday and Sunday delivery will be charged at £7.50. Replacement device will be deemed “fully refurbished” and supplied with a 12-month device warranty. Device warranty will cover any manufacturer defects or faults. Any faults or damage seen to be customer caused will be deemed out of warranty. Faulty devices must be exchanged when ordering the replacement device. “Exchanged” faulty devices will require a diagnostic test to verify any insurance claim/theft/system locks prior to ordering a replacement device. Any “exchanged” devices that have been stolen or system locked will not be accepted. Payment for services is due upon the order of the replacement device in exchange for customer’s faulty device.