We only offer Apple approved repairs. This means we always use genuine Apple parts and our repairs won't void your warranty.
Not sure what's wrong with your phone? Pop in-store and we'll diagnose the fault for free.
Manufacturer approved repairs from our expert service partner.
Broken phone? Don't be broken-hearted. Our technicians are Apple-trained, which means you can trust us with all your Apple devices. We use genuine parts to deliver repairs that are Apple-certified. And if it's good enough for them, it's good enough for us. If anything goes wrong with your phone, you can relax - your device is in safe hands.
Select your device and we will tell you how much your repairs will cost and where you can get the repairs done at one of the 14 Apple authorised repair locations across the UK.
|Make & Model||Screen Repair||Battery Replacement|
|Apple iPhone 7||£129.99||£24.99|
|Apple iPhone 7 Plus||£148.99||£24.99|
|Apple iPhone 6S||£84.99||£24.99|
|Apple iPhone 6S Plus||£148.99||£24.99|
|Apple iPhone 8||£148.99||£24.99|
|Apple iPhone 8 Plus||£168.99||£24.99|
|Apple iPhone X||£278.99||£24.99|
|Branch Name||Ready||Final Drop Off Time|
|Birmingham New Street||Same Day||5pm (Mon-Fri) | 5pm (Sat) | 3pm (Sun)|
|Cardiff Queen Street||Same day||4pm (Mon-Fri) | 4pm (Sat) | 3pm (Sun)|
|Leeds Briggate||Same Day||4pm (Mon-Fri) | 4pm (Sat) | 3pm (Sun)|
|London - Canary Wharf||3-5 Days||2.30pm (Mon-Fri) | 1.30pm (Sat) | 12.30pm (Sun)|
|London - Kings Road||3-5 Days||4pm (Mon-Fri) | 3.30pm (Sat) | 2pm (Sun)|
|London - Oxford Street||3-5 Days||5.30pm (Mon-Fri) | 4.30pm (Sat) | 3.30pm (Sun)|
|London - Stratford City Westfield||3-5 Days||3pm (Mon-Fri) | 3pm (Sat) | 1.30pm (Sun)|
|Newcastle Northumberland Street||Same Day||4.30pm (Mon-Fri) | 4.30pm (Sat) | 3pm (Sun)|
|Portsmouth Commercial Road||Same Day||4pm (Mon-Fri) | 4pm (Sat) | 2pm (Sun)|
|Our technicians are Apple-trained, so you can trust us with all your Apple devices. We use genuine Apple parts to deliver Apple-certified repairs. And only Apple-certified repairs are backed by Apple. *12 month repair guarantee is provided by Team Knowhow & Carphone Warehouse.|
When your phone is damaged a repair isn't your only option. We may be able to offer you an early upgrade and/or trade-in, even if it's damaged.
As well as screen repairs on most iPhone models, we can also fix a range of hardware and software issues including:
To keep your data safe and make sure your iPhone is repaired as quickly as possible, please check the following checklist before coming into store:
Back up your phone
Remove any screen locking passcode
If you have an iPhone with 'Find My iPhone' (FMIP) enabled, either disable it, or have the password available
Charge your battery
We also recommend you bring a spare phone with you, so you can stay connected. If you don’t have a spare phone we offer a number of low cost phones that you can purchase when you drop off your phone for repair.
We run one of the largest and most sophisticated mobile phone repair facilities in Europe, fixing more than 30,000 smartphones every month. As well as fixing common issues such as screen replacements due to impact damage, we also can fix less common problems, including manufacturer warranty issues.
Depending on the make and model of your phone our Repair & Service Centres will usually be able to fix your phone on-site, usually on the same day providing the required part is available in store. Some models do need to be sent away to be repaired and this can take several days.
On occasion a repair will take longer than usual. Reasons can include the part is not in stock in-store, or we have to send your phone way for repair to our central repairs workshop or, on occasion, back to the manufacturer. We will be able to give you an indication of how long your phone will be take to be repaired if we are unable to complete your repair instore
You don't have to have purchased your mobile phone from us. We fix most models of iPhone, on all networks, even if they weren't bought from Carphone Warehouse. If you haven't bought your phone from us, remember to bring in your receipt.