Same day Apple repairs

To keep your data safe and make sure your iPhone is repaired as quickly as possible, please check the following checklist before coming into store:

• Back up your phone

• Remove any screen locking passcode

• If you have an iPhone with 'Find My iPhone' (FMIP) enabled, either disable it, or have the password available

• Charge your battery

We also recommend you bring a spare phone with you, so you can stay connected. If you don’t have a spare phone we offer a number of low cost phones that you can purchase when you drop off your phone for repair. 

We run one of the largest and most sophisticated mobile phone repair facilities in Europe, fixing more than 30,000 smartphones every month. As well as fixing common issues such as screen replacements due to impact damage, we also can fix less common problems, including manufacturer warranty issues.

Depending on the make and model of your phone our Repair & Service Centres will usually be able to fix your phone on-site, usually on the same day providing the required part is available in store. Some models do need to be sent away to be repaired and this can take several days.

On occasion a repair will take longer than usual. Reasons can include the part is not in stock in-store, or we have to send your phone way for repair to our central repairs workshop or, on occasion, back to the manufacturer. We will be able to give you an indication of how long your phone will be take to be repaired if we are unable to complete your repair instore

You don't have to have purchased your mobile phone from us. We fix most models of iPhone, on all networks, even if they weren't bought from Carphone Warehouse. If you haven't bought your phone from us, remember to bring in your receipt.