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FREE HEALTH CHECK

IS YOUR PHONE FEELING FLAT?Take our Free Health Check in store!

With our Free Health Check, we can test your phone’s battery and performance within minutes, and get it back up to speed.

How flat is your phone?

If it’s running out of battery quicker than usual, bring your device into store so we can give you a free check-up. We will be able to tell if your device has a battery fault, even if you bought it from somewhere else.

What’s in our Free Health Check?

Battery

Your phones battery life depends on the number of times you’ve charged it. Our team can check your device cycle count, and give you an idea of whether your battery needs replacing. 

Apps

Most of the time, you’ll have poor battery performance because of applications running in the background. Our tests help us discover which applications are consuming the most battery life, so we can help show you how to close them.

 

Connectivity

A lot of people leave their WiFi, Bluetooth and GPS connections on, even if we’re not actively using them. Switching them off can avoid using unnecessary power, and help your battery last longer.

 

Get your Free Health Check in any Carphone Warehouse store!

All Carphone Warehouse stores offer a Free Health Check. and a 10 day turnaround time for battery replacement.Click here to find your nearest store.Select your device below and we will tell you how much a battery replacement will cost along, with where you can get a same day service.

Make & Model FREE Health Check Battery Replacement
Apple iPhone 7 Apple iPhone 7 Yes £24.99
Apple iPhone 7 Plus Apple iPhone 7 Plus Yes £24.99
Apple iPhone 6S Apple iPhone 6S Yes £24.99
Apple iPhone 6S Plus Apple iPhone 6S Plus Yes £24.99
Apple iPhone 6 Apple iPhone 6 Yes £24.99
Apple iPhone 6 Plus Apple iPhone 6 Plus Yes £24.99
Apple iPhone 8 Apple iPhone 8 Yes £24.99
Apple iPhone 8 Plus Apple iPhone 8 Plus Yes £24.99
Apple iPhone X Apple iPhone X Yes £24.99
Branch Name Ready Final Drop Off Time
Birmingham New Street Apple ASP* Same Day 5pm (Mon-Fri) | 5pm (Sat) | 3pm (Sun)
Cardiff Queen Street Apple ASP* Same Day 4pm (Mon-Fri) | 4pm (Sat) | 3pm (Sun)
Leeds Birstall Same Day 2pm (Mon-Fri) | 2.30pm (Sat) | 2pm (Sun)
Leeds Briggate Apple ASP* Same Day 4pm (Mon-Fri) | 4pm (Sat) | 3pm (Sun)
London - Canary Wharf Apple ASP* Same Day 2.30pm (Mon-Fri) | 1.30pm (Sat) | 12.30pm (Sun)
London - Kings Road Apple ASP* Same Day 4pm (Mon-Fri) | 3.30pm (Sat) | 2pm (Sun)
London - Oxford Street Apple ASP* Same Day 5.30pm (Mon-Fri) | 4.30pm (Sat) | 3.30pm (Sun)
London - Stratford City Westfield Apple ASP* Same Day 3pm (Mon-Fri) | 3pm (Sat) | 1.30pm (Sun)
Newcastle Northumberland Street Apple ASP* Same Day 4.30pm (Mon-Fri) | 4.30pm (Sat) | 3pm (Sun)
Portsmouth Commercial Road Apple ASP* Same Day 4pm (Mon-Fri) | 4pm (Sat) | 2pm (Sun)
Milton Keynes - Kingston Park (inside Tesco) Next Day 1pm (Mon-Sun)
Northampton - Weston Favell (inside Tesco) Next Day 1pm (Mon-Sun)
* Our technicians are Apple-trained, so you can trust us with all your Apple devices. We use genuine Apple parts to deliver Apple-certified repairs. And only Apple-certified repairs are backed by Apple.
Make & Model FREE Health Check Battery Replacement
Samsung Galaxy S7 Samsung Galaxy S7 Yes £39.99
Samsung Galaxy S7 Edge Samsung Galaxy S7 Edge Yes £39.99
Samsung Galaxy S6 Samsung Galaxy S6 Yes £39.99
Samsung Galaxy S6 Edge Samsung Galaxy S6 Edge Yes £39.99
Samsung Galaxy S6 Edge Plus Samsung Galaxy S6 Edge Plus Yes £39.99
Samsung Galaxy S8 Samsung Galaxy S8 Yes £39.99
Samsung Galaxy S8 Plus Samsung Galaxy S8 Plus Yes £39.99
Samsung Galaxy A3 Samsung Galaxy A3 2015 Yes £39.99
Samsung Galaxy A3 Samsung Galaxy A3 2016 Yes £39.99
Samsung Galaxy A3 Samsung Galaxy A3 2017 Yes £39.99
Samsung Galaxy A5 Samsung Galaxy A5 2015 Yes £39.99
Samsung Galaxy A5 Samsung Galaxy A5 2016 Yes £39.99
Samsung Galaxy A5 Samsung Galaxy A5 2017 Yes £39.99
Samsung Galaxy J3 Samsung Galaxy J3 2016 Yes £39.99
Samsung Galaxy J3 Samsung Galaxy J3 2017 Yes £39.99
Samsung Galaxy J5 Samsung Galaxy J5 2015 Yes £39.99
Samsung Galaxy J5 Samsung Galaxy J5 2016 Yes £39.99
Samsung Galaxy J5 Samsung Galaxy J5 2017 Yes £39.99
Branch Name Ready Final Drop Off Time
Belfast Forestside Same Day 6pm (Mon-Fri) | 5pm (Sat) | 4pm (Sun)
Birmingham New Street Same Day 5pm (Mon-Fri) | 5pm (Sat) | 3pm (Sun)
Bristol Broadmead Same Day 5pm (Mon-Fri) | 4pm (Sat) | 3pm (Sun)
Bromley Glades Same Day 5pm (Mon-Fri) | 5pm (Sat) | 3pm (Sun)
Glasgow Argyle Street Same Day 4pm (Mon-Fri) | 4pm (Sat) | 3pm (Sun)
Hull St Stephens Same Day 5pm (Mon-Fri) | 4pm (Sat) | 2.30pm (Sun)
Leeds Birstall Same Day 6pm (Mon-Fri) | 5pm (Sat) | 3pm (Sun)
Leeds Briggate Same Day 4pm (Mon-Fri) | 4pm (Sat) | 3pm (Sun)
Leicester Fosse North Shopping Park Same Day 6pm (Mon-Fri) | 5pm (Sat) | 3pm (Sun)
London - Canary Wharf Same Day 6pm (Mon-Fri) | 5pm (Sat) | 4.30pm (Sun)
London - Kings Road Same Day 5pm (Mon-Fri) | 4.30pm (Sat) | 3pm (Sun)
London - Oxford Street Same Day 6pm (Mon-Fri) | 5.30pm (Sat) | 4.30pm (Sun)
London - Stratford City Westfield Same Day 3pm (Mon-Fri) | 6pm (Sat) | 4pm (Sun)
Plymouth Drake Circus Same Day 4pm (Mon-Fri) | 4pm (Sat) | 2.30pm (Sun)
Southampton West Quay Centre Same Day 6pm (Mon-Fri) | 4pm (Sat) | 2.30pm (Sun)
Staples Corner Same Day 4pm (Mon-Fri) | 5pm (Sat) | 3pm (Sun)
Swindon Regent Street Same Day 4pm (Mon-Fri) | 4pm (Sat) | 2.30pm (Sun)
Milton Keynes - Kingston Park (inside Tesco) Next Day 1pm (Mon-Sun)
Northampton - Weston Favell (inside Tesco) Next Day 1pm (Mon-Sun)

What else can we diagnose:

  • Battery
  • Software Faults
  • Sockets
  • Headphones
  • Speakers
  • Camera
  • Antennas/sensors
  • GPS

FAQs

Will the Health Check access any of my private data?
Can I trade in my device for an upgrade, even if my battery is not working?
Am I able to get my phone fixed under warranty?
Do I need to have bought my mobile phone from Carphone Warehouse?
Why get your mobile phone fixed by us?
How can I get more out of my battery?

T&Cs:

“Health check” service gives an indicator of battery health and other components, if replacement parts are required, parts will be quoted after diagnosis

“Health check” is used to diagnose mobile device systems only, and does not access/store any private or sensitive data.

“Health check” is available to all mobile devices except “Microsoft”, “Nokia”, “Blackberry (RIM)” devices.

Application usage available to only android devices.

Device may be covered under warranty providing diagnostic proves manufacturer fault or defect, any diagnosis of user damage or fault will/may be deemed out of warranty.

Repairs nationwide take up to 10 days, subject to parts availability.