We're approved repair partners for most smartphones, including Apple and Samsung. This means we only use genuine parts and our repairs won’t void your manufacturer’s warranty.
Get manufacturer approved repairs from our expert service partner
• Same-day repairs (find your local store below)
• Free diagnosis in-store
• We repair smartphones bought from any UK retailer
• Screens, batteries & more – we’ve got it covered
• 12 month guarantee on all repairs
You can drop off your smartphone to any one of our Repair & Service Centres, located in Carphone Warehouse stores throughout the UK. These centres can repair a wide range of smartphones onsite, sometimes on the same day!
We have experts in Carphone Warehouse stores in most major cities across the UK. Find your nearest Carphone Warehouse Repair & Service Centre below:
|Store||Address||Post Code||Store Locator|
|Birmingham J9||Gallagher Retail Park, Axletree Way, Wednesbury||WS10 9QY|
|Leeds Birstall||West Yorkshire Retail Park, Holdening Way||WF17 9AD|
|Newcastle Northumberland Street||60-62 Northumberland Street||NE1 7DF|
|Staples Corner||Unit 4 Staples Corner Retail Park, Geron Way||NW2 6LU|
If you can't make it into a Repair & Service Centre, you can drop your smartphone off to any Carphone Warehouse store and we'll send it to our central repairs facility to be repaired.
Drop your smartphone off to one of our convenient Repair & Service Centre location for a fast repair (or to any Carphone Warehouse store to get it sent away)
Bring your smartphone into one of our Repair & Service Centres and we'll quote you the repair cost and give you an estimate of when we can get your phone back to you
As a manufacturer accredited repairer, we will repair your broken smartphone with genuine manufacturer parts that don't void your warranty
Our team can help you choose from our wide range of smartphone cases and screen protectors to keep your newly repaired phone from future mishap
You don't need to have bought your smartphone from us - if you bought your smartphone from a UK retailer we can repair it
Our Repair & Service Centres and central repair workshop repair thousands of phones every month
When your smartphone is damaged a repair isn't your only option. We may be able to offer you an early upgrade and/or trade-in, even if it's damaged.
As well as screen repairs on most smartphones, we can also repair a range of hardware and software issues including:
To keep your data safe and make sure your smartphone is repaired as quickly as possible, please check the following checklist before coming into store:
Back up your smartphone
Remove any screen locking passcode
If you have an iPhone with 'Find My iPhone' (FMIP) enabled, either disable it, or have the password available
Remove any Micro SD storage card (if applicable)
We run one of the largest and most sophisticated mobile phone repair facilities in Europe, repairing more than 30,000 smartphones every month. As well as repairing common issues such as screen replacements due to impact damage, we also can repair less common problems, including manufacturer warranty issues.
Depending on the make and model of your smartphone our Repair & Service Centres will usually be able to repair your smartphone on-site, usually on the same day providing the required part is available in store. Some models do need to be sent away to be repaired and this can take several days.
On occasion a repair will take longer than usual. Reasons can include the part is not in stock in-store, or we have to send your smartphone away for repair to our central repairs workshop or, on occasion, back to the manufacturer. We will be able to give you an indication of how long your phone will be take to be repaired if we are unable to complete your repair instore
We are manufacturer accredited to repair most brands including Apple and Samsung both under and outside of warranty. You can drop into your local store to check if your make and model is repairable.
When you bring your smartphone in for repair with us you can track the status of your repair online with our phone repair tracker - so you always know where your device is, what we're doing with it, and how long until it is ready to collect.
Click here for more information
You don't have to have purchased your smartphone from us. We repair most makes and models of smartphones, on all networks, even if they weren't bought from Carphone Warehouse. If you haven't bought your smartphone from us, remember to bring in your receipt.
If your smartphone develops a manufacturer fault while still under warranty, and is otherwise undamaged, we will be able to complete a repair under your new smartphone warranty.
If your smartphone has been damaged, for instance impact or water damage, this may invalidate your warranty repair and the repair may then become chargeable. If you choose to have a chargeable repair by us and your phone then develops a warranty fault you are still covered by your manufacturer’s warranty.
Please note that you may lose any data and stored on your handset therefore if it can you should back up your data before sending the handset in for repair.