From the 1st October 2020, our agreement with EE came to an end. You don’t need to worry though. Your contract remains unaffected and your mobile service will not be disrupted as a result of this change.
Our relationship with EE may have ended but our mission to help customers continues unabated. Carphone Warehouse is now into its fourth decade, helping millions of customers with their new phone purchase and keeping them connected – which is now even more important than ever.
If you bought an EE contract from us, nothing changes for you - we continue to support all customers to get the most from their devices (including customers with Team Knowhow insurance policies). For EE customers, there is no impact to your billing, contract or service with EE. At the end of your contract, we’ll be here (online, on the phone or in-store) to help and support you on any queries you may have and discuss the options available to you.
Our relationship with EE has ended. There will be no immediate impact to customers who have an EE connection and we will continue to offer support and advice. There will be no change to your package or service or the prices and duration of your current deal. We are also here to help you with future choices by offering a wide range of options at the end of your contract.
We are moving to a new, more flexible and transparent mobile offer that will give customers better value. We still offer a wide range of options.
There will be no immediate impact to customers who have an EE connection and we will continue to offer you support and advice. There will be no change to your package or service or the prices and duration of your current deal. We can also help you with future choices by offering a wide range of options at the end of your contract.
We no longer sell EE connections but are here to help you with future choices and discuss suitable options with you at the end of your contract.
Monday - Friday: 9am - 6pm
Saturday 23rd - Sunday 24th December: 8am - 10pm Christmay Day, Boxing Day and 31st December: 8am - 10pm. New Years Day: Closed
The Carphone Warehouse Ltd is authorised and regulated by the Financial Conduct Authority. Registered Office: 1 Portal Way, London W3 6RS, Registered in England No. 2142673. © Dixons Carphone PLC 2019
