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Thank You for trading in your phone

Your order number is ${orderId} 

Item Details
Value
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Network
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-
Condition
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£{{productData.price}}
Total
£{{fullPrice}}

What happens next?

Your pre-paid sales pack will arrive within 2 working days.

Please note that your Trade-in value is valid for a maximum of 14 calendar days.

Before you send us your devices

Make sure you’ve removed the SIM card and saved any important data like contacts, photos and media to another phone or PC.

If you have an iCloud account please remember to remove this before sending us the device. Please see below for removal instructions.

Be sure to use our packaging and get a proof of posting from the Post Office to ensure that you are covered by Royal Mail for up to£50.

For high value items, you may wish to use Royal Mail Special Delivery which will cover you for up to £500.      

How to remove your iCloud account

With iOS7 a new security feature locks your device to your iCloud account.

We are therefore unable to accept and pay any iPhone with an iCloud account attached.

Please follow the instructions below to remove the iCloud account from your device.

1. Turn your device on

2. Go to settings

3. Select 'iCloud'

4. Select 'Delete Account'

5. Enter your iCloud authentication

Your Trade in value is valid for a maximum of 14 calendar days.

Before you send us your devices

  • Make sure you've removed the SIM card and saved any important data like contacts, photos and media to another phone or PC.
  • If you have an iCloud account please remember to remove this before sending us the device. Please see below for removal instructions.
  • Be sure to use our packaging and get a proof of posting from the Post Office to ensure that you are covered by Royal Mail for up to £50.
  • For high value items, you may wish to use Royal Mail Special Delivery which will cover you for up to £500.

How to remove your iCloud account

  • With iOS7 a new security feature locks your device to your iCloud account.
  • We are therefore unable to accept and pay any iPhone with an iCloud account attached
  • Please follow the instructions below to remove the iCloud account from your device.
  • 1. Turn your device on
  • 2. Go to settings
  • 3. Select 'iCloud'
  • 4. Select 'Delete Account'
  • 5. Enter your iCloud authentication
  • Your Trade in value is valid for a maximum of 14 calendar days.
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