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Thank You for trading in your phone

Your order number is ${orderId} 

Item Details
Value
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Network
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Condition
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£{{productData.price}}
Total
£{{fullPrice}}

What happens next?

Your pre-paid sales pack will arrive within 2 working days.

Please note that your Trade-in value is valid for a maximum of 14 calendar days.

Before you send us your devices

Make sure you’ve removed the SIM card and saved any important data like contacts, photos and media to another phone or PC.

If you have an iCloud account please remember to remove this before sending us the device. Please see below for removal instructions.

Be sure to use our packaging and get a proof of posting from the Post Office to ensure that you are covered by Royal Mail for up to£50.

For high value items, you may wish to use Royal Mail Special Delivery which will cover you for up to £500.      

How to remove your iCloud account

With iOS7 a new security feature locks your device to your iCloud account.

We are therefore unable to accept and pay any iPhone with an iCloud account attached.

Please follow the instructions below to remove the iCloud account from your device.

1. Turn your device on

2. Go to settings

3. Select 'iCloud'

4. Select 'Delete Account'

5. Enter your iCloud authentication

Your Trade in value is valid for a maximum of 14 calendar days.

Before you send us your devices

  • Make sure you've removed the SIM card and saved any important data like contacts, photos and media to another phone or PC.
  • If you have an iCloud account please remember to remove this before sending us the device. Please see below for removal instructions.
  • Be sure to use our packaging and get a proof of posting from the Post Office to ensure that you are covered by Royal Mail for up to £50.
  • For high value items, you may wish to use Royal Mail Special Delivery which will cover you for up to £500.

How to remove your iCloud account

  • With iOS7 a new security feature locks your device to your iCloud account.
  • We are therefore unable to accept and pay any iPhone with an iCloud account attached
  • Please follow the instructions below to remove the iCloud account from your device.
  • 1. Turn your device on
  • 2. Go to settings
  • 3. Select 'iCloud'
  • 4. Select 'Delete Account'
  • 5. Enter your iCloud authentication
  • Your Trade in value is valid for a maximum of 14 calendar days.
FAQ'S
Terms & Conditions

*Samsung Galaxy Note 10 special offer:

    Receive an additional £100 when you trade in an Apple iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, Samsung Galaxy Note 8, S7, S7 Edge, S8, S8 Plus, S9 or S9 Plus when you purchase the Samsung Galaxy Note 10. 

Please note: Both the trade in and purchase has to be done together either online or in store.  You can’t purchase your new phone online and trade in in store. The additional £100 won’t be visible online when trading in but will be applied once the device is received and checked at our warehouse.  Any additional trade-in value will be given via bank transfer.