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Thank You for trading in your phone

Your order number is ${orderId} 

Item Details
Value
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Network
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-
Condition
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£{{productData.price}}
Total
£{{fullPrice}}

What happens next?

Your pre-paid sales pack will arrive within 2 working days.

Please note that your Trade-in value is valid for a maximum of 14 calendar days.

Before you send us your devices

Make sure you’ve removed the SIM card and saved any important data like contacts, photos and media to another phone or PC.

If you have an iCloud account please remember to remove this before sending us the device. Please see below for removal instructions.

Be sure to use our packaging and get a proof of posting from the Post Office to ensure that you are covered by Royal Mail for up to£50.

For high value items, you may wish to use Royal Mail Special Delivery which will cover you for up to £500.      

How to remove your iCloud account

With iOS7 a new security feature locks your device to your iCloud account.

We are therefore unable to accept and pay any iPhone with an iCloud account attached.

Please follow the instructions below to remove the iCloud account from your device.

1. Turn your device on

2. Go to settings

3. Select 'iCloud'

4. Select 'Delete Account'

5. Enter your iCloud authentication

Your Trade in value is valid for a maximum of 14 calendar days.

Before you send us your devices

  • Make sure you've removed the SIM card and saved any important data like contacts, photos and media to another phone or PC.
  • If you have an iCloud account please remember to remove this before sending us the device. Please see below for removal instructions.
  • Be sure to use our packaging and get a proof of posting from the Post Office to ensure that you are covered by Royal Mail for up to £50.
  • For high value items, you may wish to use Royal Mail Special Delivery which will cover you for up to £500.

How to remove your iCloud account

  • With iOS7 a new security feature locks your device to your iCloud account.
  • We are therefore unable to accept and pay any iPhone with an iCloud account attached
  • Please follow the instructions below to remove the iCloud account from your device.
  • 1. Turn your device on
  • 2. Go to settings
  • 3. Select 'iCloud'
  • 4. Select 'Delete Account'
  • 5. Enter your iCloud authentication
  • Your Trade in value is valid for a maximum of 14 calendar days.

 

    Step 1: Order your handset online

    Step 2: Complete your trade-in online here

    Step 3: Receive a return postage paid envelope in the post and return your old device within 7 days of receiving your new device.

    Step 4: Funds transferred to your account within 72 hours of receiving your device

 

Please note: the additional amount won’t be visible online when trading in but will be applied once the device is received and checked at our warehouse.  Any additional trade-in value will be given via bank transfer. Full trade in offer available with selected working and non-working Samsung and iPhone handsets. Trade in price is determined by whether the phone is working or non-working.  To qualify for a working price the phone needs to power ON/OFF, have no missing pixels, damage, burnt LCD's, include battery and charges up, have no cracks or chips on screen, all working buttons, have no damage or faults to camera, have sound & vibrates, have no liquid damage, not be bent, miss shaped and have all parts. Any handsets that fail these conditions will be deemed Non-Working and pricing will be reflected. We will accept handsets that are water damaged, won't power up/work properly or have a chipped or cracked screen, case or missing buttons and includes battery and will be given a non-working value.  We do not accept crushed handsets.

 

†† Networks may increase monthly price in line with Retail Price Index (RPI).

 

*Get 12 months of Netflix service on the £7.99 (a month) “2 Screens at a Time Streaming Plan” from O2 (the “Offer”) – Full Terms and Conditions

These Terms and Conditions (“Terms”) govern this Offer. Participation and/or claim instructions form part of the Terms which you will be deemed to have accepted if you participate. Please read the following Terms carefully and keep a copy for your information. For more information click here.