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HOW TRADE-IN WORKS

Just go to our Trade in home page and type your phone’s brand, model or IMEI number. Click the magnifying glass icon to search our database and click on your phone model. We’ll give you a valuation then and there.

We’ll organise a pack to be sent out to you. It includes a strong, padded envelope, which you can use to send us your phone. your phone.

Now just pop your phone in the envelope and put it in the post. We’ve already paid the postage, so you don’t even need a stamp.Once we’ve received your phone, we’ll transfer your money directly into your account.

FIND A STORE TO TRADE-IN

You can Trade-in your device at one of our stores.

Need Help?

 

    Step 1: Order your handset online

    Step 2: Complete your trade-in online here

    Step 3: Receive a return postage page envelope in the post and return your old device within 7 days of receiving your new A8.

    Step 4: Funds transferred to your account within 72 hours of receiving your device

 

Please note: the additional amount won’t be visible online when trading in but will be applied once the device is received and checked at our warehouse.  Any additional trade-in value will be given via bank transfer. Full trade in offer available with selected working and non-working Samsung and iPhone handsets. Trade in price is determined by whether the phone is working or non-working.  To qualify for a working price the phone needs to power ON/OFF, have no missing pixels, damage, burnt LCD's, include battery and charges up, have no cracks or chips on screen, all working buttons, have no damage or faults to camera, have sound & vibrates, have no liquid damage, not be bent, miss shaped and have all parts. Any handsets that fail these conditions will be deemed Non-Working and pricing will be reflected. We will accept handsets that are water damaged, won't power up/work properly or have a chipped or cracked screen, case or missing buttons and includes battery and will be given a non-working value.  We do not accept crushed handsets.

 

†Save up to £193 on average on your mobile bill.  Average saving is based on customers that purchased a new contract between 1st June 2017 and 30th Nov 2017.  For 60% of customers we were able to directly compare the total cost of ownership of the deal purchased from Carphone Warehouse vs. the network’s (Vodafone or O2 or EE) price.  Total cost of ownership is calculated by: monthly cost x 24 + upfront cost - any cashback

 

†† Networks may increase monthly price in line with Retail Price Index (RPI).

 

*Get 12 months of Netflix service on the £7.99 (a month) “2 Screens at a Time Streaming Plan” from O2 (the “Offer”) – Full Terms and Conditions

These Terms and Conditions (“Terms”) govern this Offer. Participation and/or claim instructions form part of the Terms which you will be deemed to have accepted if you participate. Please read the following Terms carefully and keep a copy for your information. For more information click here.