As long as we receive your device in the condition you described, we'll pay you the price we quoted.
We'll send the agreed amount of cash straight to your bank account within 3 working days of receiving your device.
We're happy to take most types of phones and tablets. We even take damaged and non-working devices.
We pride ourselves on being environmentally friendly. We refurbish or recycle thousands of used devices each month.
We'll quote you a specific amount depending on your device and its condition. As long as your phone is in as described condition, we guarantee to pay the amount we quoted you, and won't suddenly drop the price for no reason.
Yes, our mobile phone recycling service takes all kinds of phones including iPhone, Samsung Galaxy, Sony Xperia and Nokia Lumia phones.
Take your unwanted phone to any one of our 800 stores and we'll transfer the cash onto your debit card immediately. Alternatively take advantage of our convenient online Trade-in service. Just select your phone from our Trade-in website, check you're happy with the valuation, and confirm your address. We'll send you a pre-paid envelope for you to send us your phone. When we've received it, we'll check it is in the condition you selected and process your payment the same day.
We can transfer money directly into your account within 3-5 working days, or send you a cheque in the post.
Yes. Even if your phone has a broken screen, superficial damage to the casing or doesn't turn on, we can still give you cash for it. We also recycle heavily damaged phones through our mobile phone recycling service.
Yes. We'll buy any phone or tablet even if you bought it somewhere else. Phones can be on any network too.
When you post your phone from any Post Office branch in our pre-paid sales pack you can track your device with the supplied tracking code.
Our sturdy packaging protects your phone in transit to ensure that we get the device in the same condition you sent it.
In the rare event that a phone is not received in "as described condition", we will offer to post it back to the sender, free of charge.
† Saving is based on a direct comparison of the total cost of ownership when bought from Carphone Warehouse vs the networks price (Vodafone or O2 or EE). Total cost of ownership is calculated by: monthly cost x 24 + upfront cost minus any cashback. Due to the fast moving nature of this market, all prices are subject to change. Our Live Tariff Checker checks and updates daily to show you our pay monthly deals. Pay As You Go and Accessory savings on selected products only. Minimum £10 top up on Pay As You Go phones required. Excludes all other promotions and free offers.
†† Networks may increase monthly price in line with Retail Price Index (RPI).
* Average saving is based on customers that purchased a new contract between 1st Dec 2016 and 31st Dec 2016. For 60% of customers we were able to directly compare the total cost of ownership of the deal purchased from Carphone Warehouse vs. the network's price. Total cost of ownership is calculated by: monthly cost x 24 + upfront cost - any cashback
† Pay monthly savings based on upfront cost. Pay As You Go and SIM free savings on selected phones only. Minimum £10 top up on Pay As You Go phones required. Excludes all other promotions and free offers. Subject to credit check and min. 24 months contract. Due to fast moving nature of this market, all offers, prices and availability are subject to change. All information accurate at the time of publish. Data allowance only applies to use in the UK.
Trade-in applied to selected smartphones: Samsung Note 4, Samsung Galaxy S6, Samsung Galaxy S6 edge, Samsung Galaxy S6 edge plus, Samsung Galaxy S7, Samsung Galaxy S7 edge, iPhone 6, iPhone 6+, iPhone 6S, iPhone 6S+, iPhone 7 and iPhone 7+. Your smartphone must be in full working order, powered up and charged, and be in good visual condition. Offer available in-store and online. Trade in must happen at the point of purchase in-store and only when you buy a Samsung Galaxy S8, Samsung Galaxy S8 Plus, Samsung Galaxy S7 and Samsung Galaxy S7 edge on either a 24 months’ contract or Sim free deal. Trade in value up to £150 will be taken off the upfront cost and any balance paid to the customer in cash or debit card. Only applicable when you have purchased a Samsung Galaxy S7, S7 Edge, S8 or S8 Plus from Carphone warehouse in store between 28th April and 25th May 2017. Maximum of 1 trade in claim per transaction. Terms and conditions apply. Contracts subject to credit check. All information is accurate at time of going to print. Networks may increase monthly price in line with Retail Price Index (RPI)*