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Trade-in FAQ
What condition should my phone be in for a trade in?
What devices can I trade in?
Can I cancel my trade in?
My pre-paid package hasn’t arrived. What can I do?
What happens to my Trade-in device?
How will I be paid for a Trade in?
How can I Trade in my device?
Do you really pay out what you quote?
How does your Trade-in process work?
How long does it take to get paid?
How will I get paid?
How will my current phone help me buy myself out of my existing contract?
Can I still sell my phone to you if it is non-working or damaged?
Do I need to have bought my phone from Carphone Warehouse?
Do you buy phones from all networks?
How can I be sure that my data is wiped?

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