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What happens next?

Your postage paid sales will arrive in up to 2 working days.

Please note that yourTrade-in value for a maximum of 14 calendar days.

Before you send us your devices

Make sure you’ve removed the SIM card and saved any important data like contacts, photos and media to another phone or PC.

If you have an iCloud account please remember to remove this before sending us the device. Please see below for removal instructions.

Be sure to use our packaging and get a proof of posting from the Post Office to ensure that you are covered by Royal Mail for up to£50.

For high value items, you may wish to use Royal Mail Special Delivery which will cover you for up to £500.      

How to remove your iCloud account

With iOS7 a new security feature locks your device to your iCloud account.

We are therefore unable to accept and pay any iPhone with an iCloud account attached.

Please follow the instructions below to remove the iCloud account from your device.

1. Turn your device on

2. Go to settings

3. Select 'iCloud'

4. Select 'Delete Account'

5. Enter your iCloud authentication

Your Trade in value is valid for a maximum of 14 calendar days.

1

Before you send us your devices

Make sure you’ve removed the SIM card and saved any important data like contacts, photos and media to another phone or PC.

If you have an iCloud account please remember to remove this before sending us the device. Please see below for removal instructions.

Be sure to use our packaging and get a proof of posting from the Post Office to ensure that you are covered by Royal Mail for up to£50.

.For high value items, you may wish to use Royal Mail Special Delivery which will cover you for up to £500.

†† Networks may increase monthly price in line with Retail Price Index (RPI).

These Terms and Conditions (“Terms”) govern this Offer. Participation and/or claim instructions form part of the Terms which you will be deemed to have accepted if you participate. Please read the following Terms carefully and keep a copy for your information. For more information click here.

 

UK’s lowest Price

UK’s lowest price is a price comparison of a 24 month contract less the trade in value provided for your old Apple iPhone. All iPhone Prices compared on 12/09/18 and includes the price of the trade in and 24 month contract when they are combined and available in a single transaction only. Prices compared are on 24 month tariffs only. Excludes comparisons with other promotional tools (i.e cashback / gifts with purchase) 

 

iPhone trade-in special offer

i) Base trade in price is determined by whether the phone is working or non-working. To qualify for a working price the phone needs to power ON/OFF, have no missing pixels, damage, burnt LCD's, include battery and charges up, have no cracks or chips on screen, all working buttons, have no damage or faults to camera, have sound & vibrates, have no liquid damage, not be bent, miss shaped and have all parts. Any handsets that fail these conditions will be deemed Non-Working and pricing will be reflected. We will accept handsets that are water damaged, won't power up/work properly or have a chipped or cracked screen, case or missing buttons and includes battery and will be given a non-working value. We do not accept crushed handsets.

 

ii)  Get £50 additional trade-in value on the base working or non-working trade in price when you purchase the new iPhone XR, Xs or Xs Max on a 24 month Pay Monthly contract, on selected handsets. Any additional trade-in value will be given via cash / debit card. Additional £50 trade-in value limited to; iPhone 6s, iPhone 6s Plus, iPhone 7, iPhone 7 Plus, iPhone 8, iPhone 8 Plus, iPhone X, Samsung Galaxy S7, Samsung Galaxy S7 Edge.

 

iii) £280 trade in value is based on customers that traded in a working device with the Carphone Warehouse from 14th Sep 18 to 16thOct 18 and took advantage of this iPhone trade-in special offer. Total transactions in this period were 4,752. The average trade in value received by these customers was £260, with 10% receiving £280 or more.

 

 

Please note you can’t order your new phone online and trade in in store.