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Does your digital TV service often run into problems? This handy guide will help you fix simple digital TV reception issues with Freeview, satellite and cable TV set top boxes.
If you're suffering from poor digital TV signal, it may be possible to fix reception issues quickly, at home. Often, bad TV signal is caused by simple issues that can be easily solved. We're here to run you through how to fix TV signal issues - the steps are different depending on whether you have a Freeview, cable or satellite digital TV box.
Find out how to fix your digital TV reception problems
Problem 1:
The digital TV picture on my TV keeps breaking up and the sound is poor.
Why is this happening?
This is the most common issue with Freeview TV and can be caused by something as simple as poor weather conditions
What should I do?
Problem 2:
I am getting the green screen of death - the picture on my TV is going a green colour and the picture/sound is dropping out.
Why is this happening?
This problem is normally caused by SCART leads not being connected properly. If the SCART lead is only hanging out of the socket, your digital TV picture may go green or start showing a very colourful but completely useless rainbow coloured screen.
What should I do?
Problem 3:
Where have some of my digital TV channels gone? I am going to miss my show now!
Why is this happening?
There may be maintenance work your local TV transmitter tower that you get your digital TV from, this could mean some digital TV channels are temporarily unavailable.
What should I do?
Problem 1:
I can't watch TV at all - the picture is breaking up.
Why is this happening?
Your satellite dish may have been knocked out of alignment at some point or the signal may be being blocked by nearby trees or buildings
What should I do?
Problem 2:
There is no signal on my satellite TV whenever there is heavy rain.
Why is this happening?
Unfortunately satellite TV and heavy rain doesn't mix very well. The signal from the satellite has a lot of trouble making it though the water, causing the signal to decrease and the picture to break up or even go off completely. High winds could also be moving your dish out of alignment if it isn't secured tightly to your home.
What should I do?
Problem:
There is an error with my cable TV set top box and my picture is "fuzzy"
Why is this happening?
There might be a problem with the cables, wires or splitters (The device which divide's the connection between your digital TV and broadband connection)
What should I do?
Problem:
The most common issues, for instance a frozen or broken picture, are usually to do with broadband latency or speed.
Why is this happening?
Your current broadband speed might be too slow to support a video stream. There is a handy guide on our website on speeding up a broadband connection
What should I do?
If you found this article helpful, take a look at our full list of broadband guides and advise we have available.
If you found this article helpful, take a look at our full list of broadband guides and advise we have available.