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Adding us to your email safe sender list

To make sure that any important information regarding your contract, as well as our exciting Insights, Treats, and Deals emails, aren't filtered into your junk folder, simply add Carphone Warehouse to your email 'Address Book' or 'Safe Sender' list. It's easy and will only take a moment, follow our simple step by step instructions below:

Google

Gmail

1. Open up any email from Carphone Warehouse.

 

2. Click the small arrow drop-down option next to the 'Reply' button (in the upper right hand side of the page).

 

3. Select 'Add Carphone Warehouse to Contacts list'.

Android

1. In the default email client, touch the picture next to our name.

 

2. Click OK to add to contacts.

 

Microsoft

Outlook.com (Hotmail)

1. In your Outlook inbox, click the gear icon beside your Profile name (top right corner).

 

2. Click 'More email settings'.

 

3. Under 'Preventing junk email', click 'Safe and blocked senders'.

 

4. On the 'Safe and blocked senders' page, select 'Safe senders'.

 

5. On the 'Safe senders' page, under 'Sender or domain to mark as safe', enter our email address (customerupdate@email.carphonewarehouse.com) and then click 'Add to list'.

Windows Live Mail

1. Open up any email from Carphone Warehouse.

 

2. Click on the 'Message' tab and then click on the 'Junk' dropdown icon.

 

3. To allow all future messages from us simply click "Add Sender to Safe Senders List.

Yahoo!

Yahoo! Mail

1. Open up any email from Carphone Warehouse.

 

2. In the menu that appears click 'Add to Contacts'.

 

3. A pop up should automatically open which pre-populates our name and email address.

 

4. Click 'Save' and we will be automatically added to your address book.

Apple

iPhone / iPad

1. Tap the sender's name in the "From" line.

 

2. On the next screen, tap "Create New Contact."

 

3. On the third screen, tap "Done" to save the address.

Apple Mail

1. Open up any email from Carphone Warehouse.

 

2. Clicking on the sender's email address (customerupdate@email.carphonewarehouse.com) at the top of the 
email will open a menu of actions you can perform.

 

3. Clicking "Add to Address Book" will record the address in your address book.

Outlook

Outlook 2013

1. Open up any email from Carphone Warehouse.

 

2. Click on our email address - customerupdate@email.carphonewarehouse.com.

 

3. In the top right of the pop up that appear click "Add".

 

4. In the next screen that appear just click "Save".

Outlook 2010

1. In your Outlook inbox, find one of your emails from us in the "inbox list" and right click in the box.

 

2. In the menu that appears, select the "Junk E-mail" menu.

 

3. Click on the "Safe Sender" tab and then click the "Add…" button.

 

4. In the text box that appears put our email address (customerupdate@email.carphonewarehouse.com) and 
click the "OK" button.

Outlook 2003-07

1. In your Outlook inbox, find one of your emails from us in the "inbox list" and right click in the box.

 

2. In the menu that appears, select the "Junk E-mail" menu.

 

3. Clicking the "Add Sender to Safe Senders List" option in the "Junk E-mail" submenu will add our address to your
safelist.

Outlook 2000

1. Open up any email from Carphone Warehouse.

 

2. In the From field, right-click on our email address.

 

3. Click the "Add to Contacts" link on the shortcut menu.

 

4. Click the "OK" button.