Want to compare handsets and networks for a better deal? Just video call our in-store experts!
Use ShopLive to chat with one of our in-store team by video call. Want a better mobile deal? Now you can get the best advice wherever you are.
Our in-store experts make it easy to find your mobile with the right plan on the perfect network just for you. All you need is a microphone. Just look for our ShopLive icon in the bottom-right of your screen, that means our experts are online and waiting for your call!
Wherever you see a pop up asking if you need buying advice, that means you can ShopLive. Click to start a one-way call with our in-store expert. Don’t be shy – they don’t need to see you. But they do need to hear you, so please accept the request to access your microphone.
Once connected, your expert appears on screen and they’re ready to answer your questions and save you money!
When your questions are answered and you’re ready to go, just hang up. Then you can go to your basket and complete your purchase as normal. Easy!
Got a question about your delivery or insurance – contact us
Due to the impact of Coronavirus (Covid-19), we’re running a limited service via webchat, social media and via email. Our customer services over the phone is unavailable until further notice.
You may experience longer than usual wait times, we apologise for the inconvenience this may cause.
Please read the updates and FAQs on this page before getting in touch, and only contact us regarding urgent issues.
Based on latest government advice, and to protect our customers and colleagues, we’ve temporarily closed all stores until further notice.
We previously announced that a number of our stores were due to close permanently. These stores have now closed and will not re-open. We continue to sell mobiles and contracts online and in more than 300 Carphone Warehouse stores located inside Currys PC World stores around the country. Our stores have temporarily closed and will re-open when safe to do so.
All pre-orders due for delivery to one of our stores have been dispatched to customers directly. All devices with us for repair have also been returned to customers. If you’ve not received your order, then please contact us using the details at the bottom of this page.
Returns Policy for Store Purchases
While our stores are temporarily closed, please see our FAQ below on store returns. If you’re eligible for a return, then please contact us using the details at the bottom of this page.
For all phones, pay monthly SIM cards, free gifts and anything else over £50:
Our courier partner, DPD, has updated their delivery processes to take extra precautions due to Coronavirus. They are offering contact free delivery on all orders. They will take a picture of your property and capture a proof of delivery name instead of capturing your signature. You can track your DPD delivery here.
For anything else under £50:
Royal Mail is an unsigned service. Where Royal Mail needs to deliver a parcel, its teams will place the parcel at your door. Having knocked on the door, the delivery teams will step aside to a safe distance while the item is retrieved. If the delivery cannot take place, Royal Mail will take the parcel to the local depot for you to collect. The parcel will be held for 18 days as per normal process.
Our call centre remains open our insurance policy customers, you can call them on 0800 049 0221 from within the UK or +44 1133 1818 518 if calling from abroad.
Please note, this team is only able to help with insurance related queries. For anything else, please use the contact us details at the bottom of this page.
Monday - Sunday: 9am - 6pm
Saturday 23rd - Sunday 24th December: 8am - 10pm Christmay Day, Boxing Day and 31st December: 8am - 10pm. New Years Day: Closed
The Carphone Warehouse Ltd is authorised and regulated by the Financial Conduct Authority. Registered Office: 1 Portal Way, London W3 6RS, Registered in England No. 2142673. © Dixons Carphone PLC 2019
