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iPhone delivery & orders FAQs

What to expect when ordering or having you iPhone delivered

About iPhone Delivery and Orders

This page provides some of the commonly asked delivery and order questions for the iPhone 8, iPhone 8 Plus and iPhone X. If you're looking for general support please here.

Frequently asked questions
I've pre-ordered iPhone 8 before launch day, 22nd September. When should I expect my device to arrive?
I've pre-registered for iPhone X, when should I expect the handset to be available to pre-order?
I ordered after the cut off time for next-day delivery on the 21st September. When should I expect my order?
Pre-order ended before I chose my device. When will I get it?
I have a date for delivery, but I want an update on my order
I want to change my delivery date. How do I do this?
How will my order be delivered?
I want to change my order for another size or coloured iPhone. How can I do this?
I want to cancel my order. What do I need to do?
I want change my delivery address
I haven't received confirmation of my order.
I’m upgrading to a new iPhone 8, 8s or X - what happens to my SIM?