Following the news that Google is restricting the use of its operating system on Huawei handsets, Huawei has confirmed that they will continue to support security updates and after-sales support to all existing Huawei and Honor smartphone and tablet products, covering all those products that have been sold and that are in stock globally.
Google has also confirmed Google Play and Google Play Protect will continue to work.
When we hear more from Huawei or Google, we will share any further updates.
In the meantime, Huawei has provided a statement and an FAQ for customers who own their handsets. These are below.
As Huawei has confirmed ongoing support for existing devices our Returns and Exchange policy remains in place.
Following the announcement that some of our network partners have paused the sale of Huawei 5G phones, we’re not currently able to include Huawei devices as part of the line-up for our 5G pre-order. We will keep you informed when we get any further updates.
If you have any questions or need help buying a new phone, please speak to a colleague in store or contact us on 0370 111 6565
“Huawei will continue to provide security updates and after-sales services to all existing Huawei and Honor smartphone and tablet products, covering those that have been sold and are still in stock globally.
We will continue to build a safe and sustainable software ecosystem, in order to provide the best experience for all users globally.”
The products we have sold and currently sell will not be affected. You will be able to continue using these services as you normally would.
We will continue providing updates for Huawei EMUI*
*EMUI (Emotion User Interface) is Huawei’s custom mobile operating system that is based on Android.
Yes, non-Google apps will not be affected.
No, this will not have an impact.