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Get A Super Mega Personalised Deal - Upgrade For Less On! Same perks, Same number, Even if you didn't buy your phone from us

Looking for an upgrade?

Can You Upgrade Today? Upgrade on your current network, even if you haven't bought from us before - Check Now
View Our Latest Upgrade Deals - choose your network below to see the latest deals for you EE Vodafone O2

Want To Upgrade Early? Call our team FREE today to find out more - From a landline: 0800 049 6248, From a mobile: 85102

Why upgrade with us?

  • Keep your number and network benefits, plus get our Additions on top.
  • We upgrade everyone, even if you haven't bought from us before.
  • We have the widest range of networks on the High Street, so you can compare more deals, to find the one that's right for you.
  • If you find a cheaper deal than ours, we'll match it and pay your first monthly bill. Find our more about our Price Promise.

FAQs about upgrading

I didn't buy my last phone contract from Carphone Warehouse. Can I still upgrade?
We can definitely help you with your upgrade. You don't need to have bought from us before.

We have the widest range of networks on the High Street. So you can compare more deals, to find the one that's right for you.
Can I upgrade early on my network?
Some networks allow you to upgrade before your contract ends. We can only process early upgrades over the phone or in-store. Please call us on 0800 049 6248* or use our store locator to find your nearest store.

Vodafone: 75 days before your contract end date.

O2: 30 days before your contract end date.
I don't know when my contract started, how can I find out?
Use our online Upgrade Checker to find out if you're eligible for an upgrade.
I'm not eligible for an upgrade yet, but I need a new phone. What else can I do? Will you remind me when I am due?
We have a great range of SIM Free and Prepay handsets. If you buy a new phone, you'll be able to use your existing SIM until it's time for your upgrade.

To make sure you don't miss your upgrade, sign up to our Upgrade Reminder Service and we'll contact you as soon as you can upgrade.
Why couldn't I upgrade?
Below are a few common reasons why you might not have been able to upgrade:

You're trying to upgrade too early or have recently upgraded.

Your details might not have been put in correctly or didn't match our records. You can try again, or give a member of our dedicated team a call on 0800 049 6248*.

You might have an outstanding payment on your phone contract.

You have a business account, which we can't upgrade online.

Early upgrades can only be processed over the phone, or in-store.

If you need some help with your upgrade please give us a call us on 0800 049 6248*.
Why do you need all my details to check my upgrade date?
We need your details to check your eligibility date with your network. It's important you use all the details that you have associated with your phone contract.

If you are on EE, you will be asked for the bank account details that you have set up with your phone contract direct debit. This is a requirement from EE to verify that it is your phone contract.

Your details will not be shared with any third parties and we comply with the Data Protection Act 1998. We also use a server certificate to encrypt data transmissions and assure you of security. For more information please visit our Privacy Statement.
Why can't I upgrade to Orange or T-Mobile?
As of 2nd March 2015, only EE plans will be available for new and upgrading customers. This is due to EE taking over both networks, now operating under one brand. If you're an existing Orange or T-Mobile customer looking to upgrade, fear not, as your loyalty with them will not be affected, and will be transferred to EE. The same goes for customer service - EE will serve all existing Orange and T-Mobile customers.

EE is the fastest and most widely available 4G network in the UK, which means that if you are to upgrade to 4G network you will be able to enjoy superfast internet speeds. We should also note that if you are a customer who does not have a 4G contract, you will be unaffected and will continue to receive the same great service.
Find out more.

Upgrade Reminder Service - Not eligible yet? Join upgrade reminder and we will let you know the best deal when you're due. Join Now

Mobile Choice Consumer Awards Best High Street Retailer 2014 | Mobile Industry Awards Best High Street Retailer 2014 | Retail Week Technology Awards Customer Experience Technology 2014 | What Mobile Awards Best High Street Retailer 2014

1 Availability of EE Wi-Fi calling varies by handset.

* Calls to this number may be free from a landline. Prices of calls from other providers may vary and from mobiles may cost significantly more. Calls may be recorded and/or monitored. Lines open Monday - Friday 8am - 10pm, Saturday 9am - 6pm, Sunday 11am - 5pm Bank holidays 10am - 5pm.

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