Where's my order?

You can track your order using either your DHL tracking number or your transaction number.

• Where can I find my DHL tracking number? If you buy online or over the phone we'll text it to you once your order has been dispatched from our warehouse and collected by DHL. It usually starts with JD followed by 16 digits.
• Where can I find my transaction number? If you buy online we'll send you this in your confirmation email. If you buy in store this will be in the top right corner of your receipt.
• If you don't have either of these numbers, give our tracking team a call on 0845 601 0410.

I've got my DHL tracking number:

1. Go to the DHL website
2. Click on By Ident Code below where it says Domestic Express
3. Enter your DHL reference number in the From Ident Code box and click Submit
4. The current status of your order will appear on screen. Click on the red arrow to see all previous status information

I've got my transaction number:

1. Go to the DHL website
2. Click on By Consignment below where it says Domestic Express
3. Enter your transaction number in the Cosignment Number/Reference box and click Submit
4. Click on Consignment No.Ref
5. The current status of your order will appear on screen. Click on the red arrow to see all previous status information

I'm tracking a delivery to the Channel Islands

1. Go to the DHL website
2. Select the DHL Air Waybill option and type your DHL reference number in the  box below
3. Click Submit 

1. Go to the Royal Mail website
2. Enter your tracking number (it will have 13 digits and end in GB)
3. If you don't know your tracking number, give us a call on 0845 601 0410
   

When do DHL deliveries arrive?

• Deliveries to residential addresses take place between 7:30am and 9pm.
• Deliveries to business addresses take place between 8am and 5pm. DHL will deliver to the reception at the place where you work, so you won't need to be there to sign for it.

Deliveries to some areas take longer:

• Deliveries to Northern Ireland take up to two working days longer and are delivered between 7:30am and 5:30pm.
• Deliveries to the Scottish Highlands and Islands (including Isles of Scilly, Isle of Man and Scottish Islands) take 2-3 working days longer and are delivered between 7:30am and 5:30pm.
• Deliveries to the Channel Islands take 1-2 working days and are delivered between 7:30am and 5:30pm. Orders can take longer to arrive if an item is held up at customs.

*Your order may be delayed if:

• We have an unforeseen stock shortage.
• We can't get security clearance for your order straight away.
• There are any queries about your credit check (Pay monthly and upgrade orders).
• There's nobody available at your delivery address to sign for your delivery.
• Royal Mail deliveries are affected by industrial action. Go to the Royal Mail website for more info.

We'll contact you by phone or email if your order is delayed and we need more information from you.