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Updating the software on your Nokia N97

Why do I need to update my software?

To get the most from your Nokia N97, it's a good idea to update its software every now and again. These updates are free, and can make big improvements to your phone's performance. The benefits include:

Improved reliability and email
Faster navigation
Better quality photos
New features

Updating your N97's software is easy! Just follow these simple steps

Backup any files stored on your phone*. Updating the software will delete all your saved data, including saved contacts and pictures

You can use Nokia PC Suite to backup your files. You'll need your USB cable to connect your phone to your PC, once you've downloaded Nokia PC Suite, follow these instructions for backing up data.

Find out which version of the software your phone needs by going to Nokia software checker
Go to the Nokia software updater and follow the on screen instructions. It will give you two options:
- Download the settings to your computer and transfer them to your phone using your data cable.
- Download the settings directly to your phone (You may be charged for downloading the settings directly from the internet on your phone - check with your network for more information. Downloading the settings straight to your phone can also take up to 20 minutes – make sure your battery is fully charged before you start).
Don't cancel the update in the middle of the download - this may damage your phone
New software is being developed all the time. Keep checking the Nokia software updater for new releases

If you're not sure or confused, don't worry! We can do it for you

Bring your phone to any of our Express Repair Centres and we'll update the software for you for free. We aim to fix 80% of phones on the same day.

If there isn't a repair centre near you, drop it off in any Carphone Warehouse store and we'll send it away to have the software updated. Please be aware that it can take up to 14 days for your phone to arrive back in store.