Here's our step-by-step guide to the Trade-in process. We don't want to disappoint you, so the times shown are based on the longest it may take. You’ll usually get your cheque much sooner.
What can I Trade-in?
You can now Trade-in even more products online at The Carphone Warehouse; mobile phones, iPods, Nintendo DS, Nintendo DS lite, DSIs and Tom Tom Sat Nav systems.
I've seen Trade-in offers before, how's this different?
Most Trade-in offers only give you a flat rate for your products, regardless of what they're genuinely worth.
At The Carphone Warehouse, our Trade-in value calculator is constantly updated to ensure you get a fair price for your mobile phone, iPod, Nintendo DS ™ or Tom Tom ® sat navs.
Whatever you decide to Trade-in ... why not trade it in and get yourself the phone and mobile deal you want?
What is the Carphone Warehouse Trade-in Price Promise?
The Carphone Warehouse Price Promise signifies that we won't be beaten on mobile phone Trade-in values. If you find the same mobile phone (identified by handset make, model and condition) at a higher value in any of the retailers listed then, subject to the conditions below, we will refund to you 100% of the difference. . Our Trade-in Price Promise remains subject at all times to the following conditions: * the mobile phone that you could Trade-in at the higher value must be in the same condition and of the same make and model * proof of the higher value which is acceptable to us is required and will be verified by us, so please phone us on details including account name, address and transaction number. * all Price Promises are at our sole discretion and subject to these conditions * the compared value is on trade-in values that do not form any part of a promotion and are for genuine Trade-in transactions offered to you without the need to make a purchase * the 100% difference relates to the difference between the Trade-in value you received at the above retailers and the Trade-in value we offer * our Price Promise is limited to one per customer and is not transferable. We reserve the right to withdraw the offer or change the terms and conditions at any time. * the difference will be refunded by cheque within 28 days from the date we make a final assessment on your Trade-in to the account holders address * we match prices of the following retailers: http://www.mazumamobile.com/ http://www.mobilephonexchange.co.uk/ http://www.fonebank.com/ http://www.envirofone.com/
What do I have to do with my Trade-in item?
Once you’ve placed your Trade-in order, we’ll send you a pre-addressed, postage paid, padded bag.
Put your Trade-in item and the Trade-in documents in the bag and send it to us by recorded delivery from any post office
(Recorded delivery costs 72p. We'll add this amount to the value of your Trade-in cheque).
Does my Trade-in item need to be in perfect condition?
Because your Trade-in will be starting a new life, it must be of a certain condition for us to Trade-in. Above normal wear and tear, your Trade-in needs to:
Be in good visual condition
Not have excessive damage to the screen, camera or buttons
Power up and charge
Have no evidence of liquid damage
How easy is it to Trade-in?
It's very easy, and importantly it isn't time consuming ... we do all the hard work for you so you don't have to.
Simply click visit our Trade-in page and click proceed.
You will then be asked to select from the drop-down menu the product you're looking to Trade-in.
Then if it's a mobile phone, tap in its IMEI code (type *#06# in to your mobile phone) or for other products enter the product serial number.
You'll then be shown how much it's worth and asked if you'd like to continue.
How do I find the serial number?
We'll give you a step by step guide for the item you're looking to Trade-in when you select your product category during the Trade-in process
See the top of this page for our step-by-step guide to the Trade-in process.
How long do I have to send my Trade-in item to you?
The Trade-in value we give you is valid for 10 days from the day we tell you the value.
If we receive your mobile phone after the 10 days we’ll automatically value your mobile phone again.
If the value is the same we’ll send you your cheque as usual.
If the value is different we’ll send you an email or letter. You can decide to either Trade-in your item at the new price or have your item sent back to you for free.
What does The Carphone Warehouse do with my Trade-in?
Your Traded-in products are passed on to a third party.
Most go to developing markets such as India and Africa, or are used by insurance companies to replace damaged, lost or stolen items, so nothing is wasted.
I haven’t received a post bag?
Post bags can take 2-3 working days to arrive.
If you still haven’t received yours after this time, give us a call on 0870 087 0168 and we’ll send you another one.
How do you work out how much my item is worth?
Our Trade-in calculator works out the current market value for your Trade-in item when you provide us with the product IMEI or serial number during the Trade-in process.
Our calculator is constantly updated to make sure you get a fair price.