Trade-in FAQs

Here's our step-by-step guide to the Trade-in process. We don't want to disappoint you, so the times shown are based on the longest it may take. You’ll usually get your cheque much sooner.

You can now Trade-in even more products online at The Carphone Warehouse; mobile phones, iPods, Nintendo DS, Nintendo DS lite, DSIs and Tom Tom Sat Nav systems.

Most Trade-in offers only give you a flat rate for your products, regardless of what they're genuinely worth.

At The Carphone Warehouse, our Trade-in value calculator is constantly updated to ensure you get a fair price for your mobile phone, iPod, Nintendo DS ™ or Tom Tom ® sat navs.

Whatever you decide to Trade-in ... why not trade it in and get yourself the phone and mobile deal you want?

The Carphone Warehouse Price Promise signifies that we won't be beaten on mobile phone Trade-in values. If you find the same mobile phone (identified by handset make, model and condition) at a higher value in any of the retailers listed then, subject to the conditions below, we will refund to you 100% of the difference.
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Our Trade-in Price Promise remains subject at all times to the following conditions:
* the mobile phone that you could Trade-in at the higher value must be in the same condition and of the same make and model
* proof of the higher value which is acceptable to us is required and will be verified by us, so please phone us on details including account name, address and transaction number.
* all Price Promises are at our sole discretion and subject to these conditions
* the compared value is on trade-in values that do not form any part of a promotion and are for genuine Trade-in transactions offered to you without the need to make a purchase
* the 100% difference relates to the difference between the Trade-in value you received at the above retailers and the Trade-in value we offer
* our Price Promise is limited to one per customer and is not transferable. We reserve the right to withdraw the offer or change the terms and conditions at any time.
* the difference will be refunded by cheque within 28 days from the date we make a final assessment on your Trade-in to the account holders address
* we match prices of the following retailers:
http://www.mazumamobile.com/
http://www.mobilephonexchange.co.uk/
http://www.fonebank.com/
http://www.envirofone.com/

Once you’ve placed your Trade-in order, we’ll send you a pre-addressed, postage paid, padded bag.

Put your Trade-in item and the Trade-in documents in the bag and send it to us by recorded delivery from any post office

(Recorded delivery costs 72p. We'll add this amount to the value of your Trade-in cheque).

Because your Trade-in will be starting a new life, it must be of a certain condition for us to Trade-in. Above normal wear and tear, your Trade-in needs to:

• Be in good visual condition
• Not have excessive damage to the screen, camera or buttons
• Power up and charge
• Have no evidence of liquid damage

It's very easy, and importantly it isn't time consuming ... we do all the hard work for you so you don't have to.

Simply click visit our Trade-in page and click proceed.

You will then be asked to select from the drop-down menu the product you're looking to Trade-in.

Then if it's a mobile phone, tap in its IMEI code (type *#06# in to your mobile phone) or for other products enter the product serial number.

You'll then be shown how much it's worth and asked if you'd like to continue.