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Returns, refunds and exchanges
Changed your mind?
The returns and exchanges policy for products bought in our stores is different to the policy for products bought online or over the phone:
‘Change of mind’ returns policy for items bought in store.
‘Change of mind’ returns policy for items bought online or over the phone.
Something wrong with your product?
Check out our
troubleshooters
to see if you can fix the problem yourself.
Or go to our
Faults return policy
to find out if you’re eligible to return or exchange it, and for information on getting it repaired.
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