Alternatively, contact our customer service team on 0870 087 0168 or email us by using our online form and we'll be happy to help you register for online billing.
Benefits of Online Billing
No more paper bills
An easier way to make bill payments
Update personal or direct debit details with a few clicks
Add and manage more than one account
Access current and previous bills at any time
Analyse bills by call type, frequency and time (requires itemised billing)
Check recent account usage
How do I register for online billing?
You can register for online billing if you pay your mobile phone bill by direct debit and have an active email account:
Follow the on screen instructions. You’ll need your account number for your mobile, which will be on your paper bill
How do I see my bills online?
When you log in to online billing, you’ll see a short summary of your account. If you have more than one account, you’ll see a summary of each account you have registered. For a detailed account summary, click on the ‘Detailed account summary’ button. The detailed summary will allow you to see your latest bill.
How can I see details of individual calls?
If you have itemised billing (see below) you’ll be able to see all your call data online. You can also change the way that your bill is displayed by clicking on the arrow buttons to sort by date, time etc.
How do I get itemised billing?
Itemised billing can be added to your account straight away, and will be effective from the date we produce your next bill. There may be a monthly charge, which will come out of your direct debit. To request itemised billing and find out about charges, call your network provider.
How can I use itemised billing to analyse my bill online?
If you have itemised billing on your account, use the ‘Analyse your bill’ dropdown menu to sort your bill by:
Time of day
Type of call
Most frequently called numbers
Can I print off my own bill?
Yes, when viewing your bill online, click on the ‘Printable version’ button to print it.
Can I see previous bills online?
Yes. You can see your previous bills for the past six months. Click on ‘Previous bills’ in the navigation bar.
How do I change my login details?
Select ‘Edit Login Details’ on the left hand navigation bar
This will take you to a page where you can update your online billing details including email address and password.
How do I change my address?
For mobile accounts, click on ‘Edit personal details’ in the left hand navigation bar within each mobile account and make any changes necessary
Click the ‘Update’ button to submit these changes.
For TalkTalk accounts, contact TalkTalk Customer Services on 0870 444 1820.
How can I see my current balance?
Your current balance is shown both on your online billing home page and on your ‘Detailed account summary’ page.
Will I still receive a bill in the post as well?
No. When you register for online billing you can only see your billing information online. .
Will I see the same information on my online bills as I did on my paper bills?
Yes. The only difference will be that on your online bill, you’ll be able to analyse your call details at a click of a button (if you have itemised billing).
