More about your PAC
- PAC stands for 'Port Authorisation Code'. It's what allows your current service provider to transfer your number to your new service provider.
- Your current service provider must give you a PAC (or tell you why they can't give it to you) within two working days.
- Your PAC is valid for 30 days.
- You can give us your PAC when you sign up to a new contract in our stores, over the phone or online**.
* It must be a working day (Monday to Friday). It must be at least two working days after you bought your contract. If you bought your contract on a non-working day, then the two working days are calculated from the next working day after your purchase. The last date you can transfer your number is the day the PAC expires plus two working days. If your PAC expires on a non-working day, then it's the working day before your PAC expires plus two working days.
** To transfer your number when you sign up to a new contract online, phone us on 0870 087 0870 before placing your order to speak to a member of our team because we're currently unable to process this online.
