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Geek Squad Support FAQs

Technical Support brought to you by the Geek Squad

What is Geek Squad Support?

Geek Squad Support gives you 24/7 technology help and support, whether you’re plagued by pop-ups, in a world of web connection pain, or just can’t get into a new instruction manual you’re reading. You pay a monthly fee and you don’t have to be a Carphone Warehouse customer to sign up. Go to www.geeksquad.co.uk for more information or go straight to the sign-up page.

How do I sign up to Geek Squad Support?

Go straight to the sign-up page on the Geek Squad website.

What kind of computer operating systems does Geek Squad Support cover?

Geek Squad Support supports these computer operating systems:

Windows XP
Windows ME
Windows 2000
Windows 98 SE
Windows Vista™
Mac OS

Does Geek Squad Support require any computer hardware?

Pentium 2, processor speed of 233MHz or above
64MB RAM
You also need a working broadband internet connection (from any internet access provider)

What happens if I have a technical problem?

If you have a technical problem, you can call us any time of the day or night on 0800 049 1067 and one of our Geek Squad Agents will resolve your problem over the phone. When you call, please ensure that you have your account details to hand.

I’d like to book a home visit from Geek Squad. How do I arrange this?

To arrange for a geek to come to your home, you need to first check you are covered using our online postcode checker at www.geeksquad.co.uk. If you are within our coverage areas, you can then call us on 0800 049 1067 to schedule an appointment. Remember, as a Geek Squad Support customer you save 20% on every home visit you book.

What does Geek Squad Support cover?

Our major support services include home networking, repairs and tune-ups, web security, email, storage and data back-up and advice. If it’s something that involves a computer, chances are we can help. Just speak to a Geek Squad Agent and they’ll work out what you need. Geek Squad are here to resolve your problem from beginning to end, without transferring you to someone else.

What technology issues does Geek Squad Support not provide support for?

Geek Squad Support is a home IT support service, so business-related IT issues aren't covered. We are also unable to provide support for the following:

File servers
File server operating systems
Domain and active directory based networks
VPN and Wide Area Networks
Multi Subnet Networks
Complex firewall configurations.

Important information

We expect you to use the service subject to the following conditions:

The Service is only intended for use with registered PCs
You must have valid software licences for your Operating System and all applications on your computer(s). You must supply details of the relevant licence keys if we ask you for them
You must back up your Software and Data
You agree to follow our reasonable instructions, including any security instructions
You are responsible for running current anti-virus and anti-spyware software and adopting other appropriate security or maintenance procedures.